The Rail

APRIL 11, 2024

By Eric Tress, Contributor If you are looking for an excellent tool to increase your restaurant’s reservations, email marketing is an effective advertising tool you should consider. Restaurant Email Marketing Explained Restaurant email marketing is a powerful tool to connect with guests and drive reservations.

Email Marketing 52

Email Marketing Reservations Marketing Loyalty Program 52

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. You can book online or give us a call. Alternatively, bar seating must be closed until physical distancing requirements are eased. Set a budget ?? Advertise! ?? Offer free stuff ??

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 188

Online Ordering Point of Sale Management Management 188

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Take orders with care. Engage with them online.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Lavu

JANUARY 31, 2020

From dating to health, consumers are relying on an online company to guide them. Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. 44% said they are more likely to make restaurant reservations if they have the option to do so online.” . “34% Loyalty Program .

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture.

Loyalty Program 196

Loyalty Program Customer Service Customer Experience 2024 196

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Pre-shift reporting. Digital waitlist.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 16, 2022

Can the third party make it to the takeout portion of the restaurant without disturbing the flow of patrons who are staying for a meal or are in-line to place an order? The increase in online ordering is changing the way designers view restaurant layouts and floor plans. Looking to socialize?

Design 223

Design Fine Dining Online Ordering Dine-in 223

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Try an Online Form Builder. Restaurant customers do everything from their phones.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Restaurant Clicks

NOVEMBER 24, 2021

You can make reservations for small parties online by visiting the restaurant’s website. Make a Reservation. The Gold Room can seat a fourteen-person dinner for up to 14 or a lounge-style party for thirty guests for private dining. Make a Reservation. Order Online. Make a Reservation.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 203

Technology Front of House Back of House Point of Sale 203

Restaurant Clicks

DECEMBER 5, 2021

From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! I ordered the Bluefin Tekka Don, bluefin tuna sashimi on a bed of sushi rice, for an entree. Make a Reservation. Order Online. Make a Reservation. Sushi by M.

Online Ordering 109

Online Ordering Seasonal Menu Reservations Front of House 109

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. For instance, knowing a regular customer's favorite dish or seating preference can transform a routine meal into a customized experience.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Restaurant Clicks

DECEMBER 13, 2021

Perched on a corner at Adelphi Street and Lafayette Avenue, Olea sits under a beautiful canopy of trees that make the outdoor seating a pleasant experience. Outdoor seating is weather-dependent, though, but some of the structures have infrared heaters to keep you warm. Order Online. Make a Reservation.

Seasonal Menu 129

Seasonal Menu Website Management Outdoor Online Ordering 129

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Restaurant Clicks

OCTOBER 26, 2021

There’s nothing like a beautiful day in Miami, Florida for doing some shopping or laying out on the beach, but my favorite thing to do on a warm, sunny day is go out to eat somewhere with outdoor seating. Make a Reservation. Make a Reservation. Make a Reservation. Order Online. Make a Reservation.

Outdoor 120

Outdoor Dine-in Online Ordering Seating 120

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 189

Management Management Seasonal Menu Customer Experience 189

Restaurant Clicks

NOVEMBER 13, 2021

Order Online. Make a Reservation. Make a Reservation. Make a Reservation. The Catbird Seat. View this post on Instagram A post shared by the catbird seat (@the_catbirdseat). The chefs serve up a tasting menu to diners seated around a counter on the edge of their open kitchen. City House.

Back of House 121

Back of House Reservations Fine Dining Seating 121

Modern Restaurant Management

MARCH 10, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 189

Management Management BOH Front of House 189

Restaurant Engine

DECEMBER 23, 2020

. #1: Enhance Contactless Ordering and Payments. This includes ordering and payment options. One tip for restaurant success is to harness the power of your website ordering or even online ordering on your mobile app. Make sure your online website is set up for online ordering and payments.

2021 111

2021 Online Ordering Fine Dining Mobile Ordering 111

Restaurant Clicks

OCTOBER 13, 2021

The swanky wine bar offers relaxed seating among a dim-lit space with contemporary artwork and interior design. Make a Reservation. You can order your wine by the glass or by the bottle here too. Make a Reservation. Make a Reservation. Or, you can sample a few wines with the bar’s wine flight option.

Bar 142

Bar Reservations Seating Back of House 142

Restaurant Clicks

OCTOBER 14, 2021

All of their American classics get made to order, so you know all of your food will be fresh. Make a Reservation. Make a Reservation. Yes, there are seating arrangements which allow you to eat outside to take in the magnificent view of the river. Make a Reservation. Order Online. Hillside Farmacy.

Online Ordering 131

Online Ordering Back of House Seasonal Menu Reservations 131

Modern Restaurant Management

JULY 22, 2021

Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. Online Ordering Will Continue to Thrive. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. restaurant operators think the availability of seating on a sidewalk, parking lot, or street will become more common within their segment this year.

2022 207

2022 2030 Food Supply Recruiting 207

Restaurant Clicks

JUNE 3, 2021

Their menu is always changing, but order the Impossible Sliders if you see them! Order Online. Lulu’s is a fantastic place to gather with friends, and we highly recommend making reservations. For weeks with predicted beautiful weather, we recommend making those reservations as far in advance as possible.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

Restaurant Clicks

OCTOBER 15, 2021

I can order dishes like blueberry topped pancakes alongside lobster mac & cheese rather than choose between them. has become a popular spot with both locals flocking to its tables and tourists excited to get a seat before they set off for the trendy shops available all over the neighborhood. Make a Reservation. Order Online.

Online Ordering 138

Online Ordering Reservations Front of House Back of House 138

Open for Business

NOVEMBER 21, 2022

Searching online. Most potential guests, especially Millennials and Gen Z , first notice a restaurant online, usually on social media channels. Making the reservation. That’s just one reason to give guests the ability to book online through a reservation platform. Technology can help with all three stages.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Here are some tech ideas that could help your restaurant become ready for a minimum contact experience: Digital Reservations. Shifting your reservations to a digital platform makes it easier for both you and your guests.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

Modern Restaurant Management

MAY 7, 2020

Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders. Revisiting Tech Stacks to Connect Data.

Food Safety 192

Food Safety Mobile Ordering Front of House Seating 192

Restaurant Clicks

DECEMBER 8, 2021

The restaurant is located near the Westdale neighborhood and is open for early and late seating. Online reservations are recommended to be able to access seating. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Order Online. Providence.

Online Ordering 97

Online Ordering Reservations Seasonal Menu Food Order 97

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. Even venues that previously didn’t have a reservation system in place were forced to implement one rather quickly.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Restaurant Clicks

APRIL 8, 2021

Make a Reservation. Make a Reservation. Make a Reservation. The outdoor seating deck offers lovely views of the Benjamin Franklin Bridge and Delaware River. You can already reserve tables in advance, so check out the website ASAP to snag a waterfront view. Make a Reservation. Make a Reservation.

Reservations 142

Reservations Outdoor Brewery Online Ordering 142

Restaurant Clicks

DECEMBER 9, 2021

Start with the calamari appetizer and order any pasta dish with a tomato-based sauce, especially in the summer when tomatoes are fresh! And they don’t take reservations, but they have outdoor seating and extra seating at the bar. And they don’t take reservations, but they have outdoor seating and extra seating at the bar.

Online Ordering 114

Online Ordering Front of House Café Reservations 114

Restaurant Clicks

NOVEMBER 9, 2021

Maybe you’re looking for a cozy spot to bring a date or a place with ample seating for a fun family reunion. Makoto offers patrons that sleek, modern feel that one might associate with sushi, but it also provides plush pillows and banquette seating to emphasize comfort indoors. Make a Reservation. Make a Reservation.

Front of House 111

Front of House Reservations Back of House Online Ordering 111

Restaurant Clicks

DECEMBER 25, 2021

I recommend making Dinner reservations since the location is popular for date night or an intimate meal with friends. Make a Reservation. The space’s interior is trendy reclaimed wood, and the seating is cozy and inviting. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation.

Front of House 133

Front of House Seasonal Menu Reservations Online Ordering 133

Restaurant Clicks

JANUARY 4, 2022

Order Online. Order Online. They display the daily specials on a large chalkboard on the wall outside the restaurant, and the outdoor seating offers great views of downtown. Make a Reservation. Order Online. Order Online. It was the perfect, light brunch. Tupelo Honey.

Seasonal Menu 122

Seasonal Menu Online Ordering Website Management Brewery 122

Restaurant Clicks

DECEMBER 10, 2021

Make a Reservation. I loved all their mezze and recommend ordering numerous plates like the classic hummus full of crispy chickpeas, perfectly light, fried falafel with tahini and fresh pita, and the spiced, roasted cauliflower. Order Online. Order Online. Make a Reservation. Make a Reservation.

Online Ordering 117

Online Ordering Front of House Seasonal Menu Café 117