7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

AUGUST 5, 2020

Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Determine who will be responsible for delivering orders to customers.

Delivery 341

Delivery Food Email Marketing Front of House 341

Culinary Cues

MARCH 26, 2022

You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. Again, turn to the National Restaurant Association for guidance. [] PRICING YOUR MENU BY COMPARISON. Are you thinking about owning a restaurant? How hard can it be – right?

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

7 Shifts

JULY 30, 2021

With plenty of restaurants to choose from, you want to make sure yours stands out from the rest. You may have the finest ingredients, the friendliest staff, and a picture-perfect venue, but if your restaurant isn't getting noticed, all that hard work will go to waste. Did you know that over 35% of restaurant customers in the U.S.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

APRIL 9, 2024

With that in mind, here’s a look at some of the moves restaurants are making to delight consumers and modernize operations, powered by technology. Restaurants know this, and it’s why they are focused on connecting the back and front of the house. So, what’s the solution? Orders come from a multitude of places.

2024 199

2024 Front of House Mobile Ordering Fast Casual 199

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

JULY 16, 2021

So you want to open up your very own coffee shop. For your coffee shop to reach that status, it has to be done right. Below is a list of the potential coffee shop concepts to think about when conducting your market research. This step and research component is the foundation behind your business, and should be taken seriously!

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Airlines 199

Airlines Customer Service Hospitality Tourism 199

7 Shifts

AUGUST 15, 2022

It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

NOVEMBER 7, 2023

They want engaging content that keeps them entertained. But there are a few things to consider that can make a difference in driving impact for your business. And there are a few reasons that having a thorough, structured digital marketing strategy is imperative to the overall success of your restaurant or franchise.

Marketing 199

Marketing Social Media SEO Front of House 199

Culinary Cues

SEPTEMBER 15, 2022

Find out everything you can about your guests and potential guests. Ironically, there is always room to be great and there is plenty of room to be mediocre. With more than one million restaurants in the US we can flip a coin and hope for the great, will likely step through the doors of good, and far too often settle into the mediocre.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

7 Shifts

AUGUST 12, 2020

Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. There are only 4 months of 2020 left where you can push your restaurant’s marketing hard and set yourself up for success going into 2021.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

JANUARY 11, 2021

But 2021 is the year to evolve your restaurant for whatever comes next. This guide includes ideas and checklists for everything from keeping your staff healthy to optimizing your ordering platforms. When it comes to making it through the winter, the health of your staff and guests is item number one.

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Provide Customer Service Training.

Front of House 215

Front of House Kitchen Safety Customer Service Point of Sale 215

7 Shifts

APRIL 23, 2021

If you're having trouble finding great people to work in your restaurant, you're not alone. Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The traditional front of the house to the back of the house divide has closed.

Hiring 370

Hiring Front of House Back of House Food Safety 370

7 Shifts

MAY 25, 2020

Chefs pride themselves on their sparkling kitchens, and during COVID-19, customers need more than ever to be reassured of the cleanliness and safety of ordering from your restaurant. Here are some guidelines to consider implementing before your next shift. Create a sanitization & cleaning checklist ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. What are your profit margins? Having this knowledge at your fingertips is critical.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

MARCH 1, 2023

Is your restaurant up to speed with the latest best practices for back of house (BOH) management? Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. More Equitable Compensation In years past, front of house personnel – servers, bussers, hostesses, etc.

Front of House 169

Front of House BOH Back of House 2023 169

Modern Restaurant Management

DECEMBER 14, 2023

Making your restaurant more organized can take a variety of forms, but one place to start is your hygiene workflow. Making your restaurant more organized can take a variety of forms, but one place to start is your hygiene workflow. Back of House What goes into an unforgettable meal?

Front of House 98

Front of House Back of House Customer Experience Sustainability 98

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Your guests have a personalized and better experience. What is suggestive selling?

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Check your culture. Back-of-House and Front-of-House are an even split. Front of House Positions: 41% turnover rate.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. Also, keep an eye out for things that could affect restaurant traffic, like sporting events, weather, or tourism-related factors. A restaurant’s schedule is its framework for success. But it isn’t simple.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. Did you know that there are more than one million restaurants in the United States alone?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. This comes with two huge advantages: high margins and owned customer data.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

JULY 4, 2021

By now, everyone is aware that there are enormous challenges with the supply chain – brought on by the pandemic and post pandemic rush to return to normal. So, here we are facing overnight demand (it’s like everyone turned on the open switch at the same time) that exceeds supply and our ability to deliver.

2021 495

2021 Food Supply Seasonal Menu Supplies 495

7 Shifts

JULY 16, 2020

Now that guests are coming back into your restaurant, it means there are more tables to clean, more guests to attend to, and more side work to complete. In that regard, restaurant task management should be more top-of-mind than perhaps it ever has been. How to Effectively Manage Tasks in Your Restaurant 1.

Communication 284

Communication Management Management Front of House 284

7 Shifts

MAY 17, 2022

Know and live your core values. Talk to your staff — and make yourself available. Restaurant culture is how you do the things in your restaurant, and why you do them that way. It's your core values, systems, behaviors, and everything that goes into the employee experience. We're seeing a culture shift. Table of Contents.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Let’s review how restaurant technology can assist you with your daily operations.

Technology 199

Technology Front of House Back of House Point of Sale 199

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” The answer is a resounding “yes” to both. So, the question we should be asking is: “Are we controlling technology or is it controlling us?” It was enlightening even though much of what he pointed to is well-known.

Technology 335

Technology Social Media Back of House Front of House 335

Culinary Cues

MAY 18, 2020

First and foremost – congratulations on earning your degree or certificate. This is an accomplishment that over the course of your lifetime will reward you tenfold. Here you are – enthusiastic, informed, confident in your foundational skills, and ready to start a career in food that will last for four decades or more.

White Paper 519

White Paper Certification Food Safety Food Supply 519

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. The recent workforce shortage brought the restaurant industry to its knees.

Food Safety 186

Food Safety Kitchen Safety Loyalty Program Employee Relations 186

Modern Restaurant Management

DECEMBER 29, 2023

Three ways to ease the adversarial relationship between your staff and your technology. News headlines give you a pretty good idea of what’s top of mind for employees at QSRs and fast-casual locations: Staffing Shortages : We’re still 14,000 restaurant jobs short of where we were in February of 2020.

Technology 120

Technology Front of House Fast Casual Back of House 120

Culinary Cues

APRIL 3, 2020

As you move through IDEATION that will help to define what your restaurant concept, menu, systems, and staffing will look like as we eventually move out of this crisis, it is just as important to discuss and plan for the things that can go wrong. So, what are your plans?

Guest Recovery 318

Guest Recovery Social Media Kitchen Safety Food Safety 318

Culinary Cues

MAY 23, 2021

Now that the pandemic was beginning to come under control and state governments were loosening the grip of protocol on restaurants – customers were beginning to re-emerge, albeit with some trepidation. We can easily apply Dickens profound human summary to the state of the restaurant industry today.

Guest Recovery 444

Guest Recovery Front of House Employee Relations Food Truck 444

Embrace the Suck

JANUARY 20, 2021

If you’re like the majority of restaurants and bars in your market, you’ve been struggling to find staff. If you feel like you’re desperate to find people, if you feel like staff treats your business like a revolving door, you need a new plan to put an end to your state of panic and anxiety.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Indoor Media

MARCH 29, 2021

Cartvertising, IndoorMedia’s shopping cart advertising program, places your business on the baby seat and nose portions of grocery store shopping carts. You can think of these custom-designed, full-color advertising campaigns as small-scale billboards that turn your business into a local celebrity! Repetition . times per week.

Advertising 148

Advertising Front of House Seating Small Business 148