The Tipping Point: Tech Tipping Causing Tension
Modern Restaurant Management
JUNE 28, 2023
Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?
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