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The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tippingtip the scales” into aggravating customers?

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How to Create a Restaurant Staff Training Manual

7 Shifts

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Even your most seasoned staff can forget things. It will also help them feel included and part of something bigger.

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What can we learn from "Waitmares"?

7 Shifts

The kitchen is backed up so your customers have to wait a long time for food and take it out on you. A waiter’s job can be highly anxiety-inducing, so it makes sense that those who work in this role are susceptible to work-related nightmares. Think of a waitmare as a game of Diner Dash gone horribly wrong. What causes waitmares?

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How to Set Up Online Ordering for Restaurants

7 Shifts

The easiest way to get your food out there is by partnering with a third-party delivery app. Native or first-party delivery doesn't rely on a separate service to take and send out orders. Even if a customer orders 100 times from you, there wouldn’t be a way for you to reach out and say thank you. So—you’re ready to take orders.

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Ten Ways You Can Make Your Food and Beverage Business a Great Place to Work

Modern Restaurant Management

Have you ever noticed how great service in restaurants and cafes can make your day? When bosses in food and beverage places make their workers excited about their jobs, it can lead to happier customers. They work with a lot of energy and care, which makes customers love their meals and drinks even more.

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8 Successful Restaurant Concepts & Ideas to Inspire and Guide You

7 Shifts

It's easier said than done, and even the most experienced restaurateurs don;t always get it right. What Makes a Successful Restaurant Concept. Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. What Makes a Successful Restaurant Concept.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

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