Goliath Consulting

MARCH 31, 2024

Efficient restaurant temperature monitoring and control impact customer satisfaction and play a significant role in food safety and operational efficiency. Beyond guest comfort, precise temperature control is imperative for food safety. The restaurant industry is subject to stringent health and safety regulations.

Food Safety 88

Food Safety Equipment Website Management Café 88

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. These adaptations were driven by evolving consumer preferences for convenience and safety. These innovations were pivotal in safeguarding the safety of customers and foods.

Dietary Restrictions 120

Dietary Restrictions 2024 Food Safety Food Supply 120

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Food safety and restaurant cleanliness. Using technology to streamline workflows is one solution to this problem. Kitchen operations. Dining room procedures.

Technology 193

Technology Operations Food Safety Kitchen Safety 193

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 18, 2024

Over the next ten years, there will likely be a sharp increase in demand for automated restaurant fryers due to the introduction of cutting-edge technologies in food service equipment. Additionally, fast-food establishments play a major role in the sales of fried food, which drives the development of restaurant fryers.

Marketing 106

Marketing Food Supply 2023 Equipment 106

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. In addition, many restaurants are now using digital menus in-house.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands.

Management 193

Management Management Food Safety Communication 193

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Technology is becoming a big part of how we run our business. Lavu CEO Saleem S.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

DECEMBER 7, 2021

The second trend is the increased impact of technology in both employee and patron experiences. The third is changes to physical space, in which restaurant operators will need to quickly adapt to new health and safety needs. Data and technology management should become a core component of efficient restaurant operations.

2022 193

2022 Operations Recruiting Hiring 193

Modern Restaurant Management

AUGUST 14, 2020

The desire to eat out is greater than ever, and restaurants are reopening from coast to coast, with curbside pickup and delivery, new opportunistic outdoor dining areas, and other innovative approaches like drive-ins and carhop service. Restaurants are rolling out new safety protocols, and it’s clear they are taking them seriously.

Food Safety 212

Food Safety Customer Service Dine-in Innovation 212

7 Shifts

AUGUST 27, 2020

Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement. Don’t forget your systems also include your POS and shift scheduling software , so use our free guides to explain the different technology your employees will use. Need a hand creating your restaurant’s core values?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JULY 21, 2020

Both now and for the future, technology can answer many of the question’s managers have surrounding maintaining the health of employees, ensuring the safety of their guests and protecting their bottom line. Protect Premises and Profits with Technology. Plan Wisely.

Kitchen Safety 182

Kitchen Safety Food Safety Front of House Technology 182

Modern Restaurant Management

MARCH 16, 2020

million restaurant workers live in poverty, and only 14 percent receive employer-sponsored health benefits. For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families. More than 2.45 and Canada. " To learn more and register, click here.

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. With that in mind, we look at four technology-driven measures that are here to stay.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Make Better Use of Technology. Managers can then examine useful metrics to improve service.

Front of House 215

Front of House Kitchen Safety Customer Service Point of Sale 215

Perfect Daily Grind

MAY 17, 2022

However, as the appreciation of the craft of coffee has grown, technology has also come to play a more important role. Now more than ever, baristas, roasters, producers, and consumers all rely on technology to understand more about the coffee they brew, roast, grow, and drink. How has technology changed over the past decade?

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Goliath Consulting

JUNE 30, 2020

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). Employee Health. Here are some upcoming tech trends below: Social Distancing Tech.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JANUARY 12, 2021

As app-based delivery, drive-through and take-out services surpass indoor dining, not only does providing an excellent customer experience show customers you appreciate their business, but it also enables you to set the stage for customer loyalty that will continue to grow well beyond the pandemic. Protecting Brand Reputation.

Fast Casual 162

Fast Casual Food Safety Loyalty Program Customer Experience 162

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

APRIL 6, 2022

One design solution that has really helped during the pandemic—encompassing the entire range from quick service to fine dining—is open-kitchen restaurants that have “nothing to hide." " They have been selected by a growing number of diners who are conscious of cleanliness, safety, and health.

Fine Dining 194

Fine Dining Kitchen Safety Customer Service Employee Relations 194

Culinary Digital

OCTOBER 23, 2023

In our fast-paced world, technology has revolutionized the culinary and the dietetic industry. Additionally, inventory management software helps prevent food wastage by optimizing supply chains and minimizing overstocking. In the age of heightened health concerns, these features have become indispensable.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Modern Restaurant Management

DECEMBER 20, 2021

Whether that’s a credit card, Paypal, Apple Pay, or another service, customers expect to be able to pay their way. Then came the pandemic, and usage rates skyrocketed 750 percent in the last year and a half as restaurants turned to the technology to continue operating safely with contactless service. from 2019 to 2020.

Mobile Ordering 226

Mobile Ordering Online Ordering Consumer Goods Customer Experience 226

Modern Restaurant Management

JUNE 24, 2020

On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.

POS 209

POS Operations Point of Sale Back of House 209

PathSpot

SEPTEMBER 21, 2023

Ensure Compliance with Revolutionary Technology Managing food safety in a global food business requires strict adherence to industry guidelines like HACCP, BRC, IFS, and the Global Food Safety Initiative (GFSI). Swift implementation of corrective actions to ensure food safety.

Food Safety 52

Food Safety Management Management Audits 52

Modern Restaurant Management

MAY 7, 2020

In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. However, restaurants will also need to address the same health and safety concerns for guests in their dining room as they have for delivery and pick-up. Going Contactless.

Food Safety 188

Food Safety Mobile Ordering Front of House Seating 188

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Rely on Technology to Increase Operational Efficiency. Service with a smile is not a thing of the past.

2022 186

2022 Hospitality Loyalty Program Point of Sale 186

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Look for an expansion of physical and digital accommodations to support delivery service (like more parking spaces and pickup lockers). Food Trucks Factor in the New Normal.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Restaurants vs. delivery services. COVID-19 Consumer Dining Trends.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). The very same technology has been working on cameras, too. COVID-19 Safety. Touchless Service.

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

7 Shifts

DECEMBER 9, 2020

In a webinar as part of Toast’s Restaurant Recovery Series , co-sponsored by 7shifts and our trusted partners at XtraChef , we gathered restaurateurs from around the country to discuss new ways of managing staff, new service and compensation models, and how COVID-19 has impacted their business. When they reopened, it was with 75% less staff.

Webinar 195

Webinar Guest Recovery Kitchen Safety Online Ordering 195

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. Following new health guidelines all while remaining profitable meant thinking beyond plexiglass dividers and social distancing signage. Restaurants that fought to hang on were faced with a plethora of challenges.

Customer Experience 188

Customer Experience Customer Service Online Ordering Food Safety 188

Modern Restaurant Management

MAY 20, 2020

There is no “on” switch that will bring our hospitality industry back to service. These heightened food safety standards and consumer expectations are sure to continue after reopening and could possibly lead to more permanent requirements.

Food Safety 199

Food Safety Consumer Goods Hospitality Food Order 199

Modern Restaurant Management

JULY 27, 2022

. “It is an extremely challenging time for the restaurant industry as restaurateurs grapple with the difficulty of operating within an uncertain post-pandemic sales environment while simultaneously combating historic levels of food inflation, labor shortages and ongoing supply-chain issues. Inflation is currently at 9.1

2022 178

2022 Fast Casual Customer Service Food Safety 178