SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. Creating a killer summer menu is key to attracting more customers.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

7 Shifts

OCTOBER 21, 2021

Get it wrong—with a menu that doesn't fit the ambiance or pricey dishes not suited for the clientele—and would-be regulars will at best feel confused and at worst never return. Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Menu design.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

7 Shifts

JULY 16, 2021

Create a Menu. Do they serve just coffee or small foods as well? Do they have indoor seating or are they takeout-only? This includes but is not limited to your equipment, permits, menu, and marketing. Seating capacity. Expected menu prices. Coffee shop with seating: $80,000 to $300,000.

License 459

License Hiring Equipment Point of Sale 459

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Consider food costs, labor costs, and cost of marketing your reopening. Here are some goal types to consider (and you don’t have to have just one!): Set a budget ??

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

7 Shifts

JANUARY 11, 2021

This guide includes ideas and checklists for everything from keeping your staff healthy to optimizing your ordering platforms. Order Cleaning Supplies such as disinfectant, paper products, mop heads, and floor cleaner The staff at Ruby's Cafe in New York City, a 7shifts' customer Optimize Your Labor ?? Winterize Your Patio Seating ??

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Engineer your menu for sales and profits. The result?

Management 408

Management Management Airlines Customer Service 408

7 Shifts

MAY 11, 2020

If you have a goal reopen date in mind, work back from that to develop when each task needs to be complete in order to hit that goal. This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart. Social distancing and protective equipment ?? Employee health assessments ???

BOH 368

BOH FOH Food Safety Equipment 368

Culinary Cues

FEBRUARY 20, 2024

Deep inside, people want to experience that quarterback throw a 40-yard pass, the batter power hit a grand slam homerun, and a chef create an incredibly different, beautiful, delicious dish that changes the way people think about a plate of food. I’ve ordered the same thing every Friday for the past ten years!”

Coaching 354

Coaching Small Business Café Entertainment 354

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. This efficiency level reduces waste, saves time, and ensures a high standard of food quality. Personalized engagement is another area where advanced networks shine.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Restaurant Clicks

JUNE 30, 2021

Chinese food is one of those amazing meals that’s perfect for going out to eat but is also just as enjoyable to order in when you just want to stay at home or just don’t feel like cooking anything, and trust us, we know that feeling. Best Chinese Food Restaurants in Fort Lauderdale. Order Online. Order Online.

Food Order 78

Food Order Ordering Food Online Ordering 78

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options.

Loyalty Program 196

Loyalty Program Customer Service Customer Experience 2024 196

The Rail

MAY 15, 2024

Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. In some cases, food runners serve your food at your table and clear them afterwards.

Fast Casual 52

Fast Casual Customer Service Customer Experience Fine Dining 52

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. As food prices rise, restaurants should try to stay within their target ratio for food cost to gross food revenue in order to maintain target profits.

Pricing 196

Pricing Food Supply Seasonal Menu Menu 196

Culinary Cues

NOVEMBER 6, 2022

I have been impressed and disappointed in many from those exclusive fine dining establishments with food that should be admired for its beauty to greasy spoons with the best burgers you will ever find. They are all part of my passion for the preparation and service of food. Maybe you haven’t thought about this before, but I have.

Food Truck 397

Food Truck Customer Service Customer Experience Food Supply 397

7 Shifts

JUNE 4, 2021

Food cost percentage. Ideal menu price. To put it simply, your cost of goods sold is how much it costs you to produce a menu item. As you add together all of your menu items, you can determine the total cost of everything (to you) that you sell to your guests. Food Cost Percentage. What is food cost percentage?

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. One other way you may need to manage inventory is with menu planning. But smaller restaurants also have to worry about keeping the budget intact.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 11, 2024

For back of house set goals on the time it takes to get food to the pass and out to customers. If food is not being prepared correctly, speak to the cooks. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Another area is to keep an eye on the menu.

Management 166

Management Management Back of House Customer Service 166

Squirrel Systems

APRIL 11, 2024

This piece looks at the role tableside ordering technology, like mobile POS systems, can play in adding efficiencies to the overall restaurant and specifically to restaurant patio operations. With tablets, servers get to spend more time with guests at the table, giving them the chance to better explain the menu.

POS 97

POS Operations Mobile Ordering Front of House 97

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

JULY 11, 2023

Today, nearly 60 percent of adults expect to use their phones to access key restaurant features, including ordering food. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. QR code ordering also improves order accuracy, leading to fewer mistakes and less food waste.

Customer Experience 126

Customer Experience Ordering Customer Service Online Ordering 126

Culinary Cues

DECEMBER 20, 2021

The menu cannot be driven by the chef’s desires, or the operator’s determined concept without a strong partnership with wholesalers. The smaller corner restaurateur that is essential to a community can suddenly find that minimum orders with the vendor have been doubled making cash flow an increased challenge for the restaurant.

Point of Sale 415

Point of Sale Food Supply Supplies Small Business 415

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. Order-Only Automats: Pros and Cons. These machines allow customers to order food without talking to anyone until the moment of collection.

Mobile Ordering 215

Mobile Ordering Food Order Employee Relations Customer Service 215

Modern Restaurant Management

APRIL 27, 2022

To keep up with the rush, you may want to add extra seating outside or split apart tables when possible. Accept Orders in Advance. To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of.

Management 212

Management Management Customer Experience Reservations 212

Modern Restaurant Management

MAY 7, 2020

In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. After placing themselves on a virtual waitlist at their apartment, they drive over knowing the host will seat them upon arrival. Shifting Delivery and Dine-In Experiences.

Food Safety 192

Food Safety Mobile Ordering Front of House Seating 192

Web Diner

JANUARY 30, 2019

But, when it comes to customers and seating arrangements, that couldn’t really be further from the truth. While more customers mean more service – which then, in turn, means more profit -, it’s absolutely vital to take into consideration that clients are interested not only in the food but also the experience it comes with.

Seating 48

Seating Fine Dining Customer Experience Customer Service 48

Modern Restaurant Management

JUNE 15, 2022

A JD Power survey found that 71 percent of consumers said they would continue to order delivery as much as or more than they had during the pandemic. Many restaurants are making the option easier with walk-up windows, allowing customers and delivery drivers to pick up food without ever having to enter the venue. Room for Technology.

Casual 208

Casual Design Fast Casual Outdoor 208

Modern Restaurant Management

JULY 30, 2021

In gathering more data on consumer behavior as it relates to this topic, restaurateurs and fast-food chains can develop a greater understanding of not only who the target consumer is and how their needs are changing, but also gain perspective on their individual experience with their establishment and identify areas of strength and opportunities.

Mobile Ordering 203

Mobile Ordering Customer Experience Customer Service Food Order 203

Modern Restaurant Management

AUGUST 3, 2022

David Portalatin, NPD Food Industry Advisor and author of Eating Patterns in America, said there are three ways consumers are responding higher menu prices: they trade down to lower-priced items; cut back on the number of items ordered; or reduce restaurant visits altogether. Encourage catering and delivery. ”

Social Media 180

Social Media Loyalty Program Online Ordering Pricing 180

Modern Restaurant Management

AUGUST 10, 2021

The food and beverage industry is on a hiring frenzy. A recent study by The Bureau of Labor Statistics revealed that, despite regular hiring since this spring, the food and beverage industry still remains 1.5 In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives.

Ordering 237

Ordering Recruiting Employee Relations Food Order 237

Open for Business

NOVEMBER 21, 2022

Take advantage of the software’s assignment recommendations to maximize seats. The best table management systems today know when to assign a party of 2 to a two-top instead of a 4-top and when it’s okay to seat a smaller party at a larger table. People also appreciate being able to place an order and pay for delivery online.

Technology 147

Technology Front of House Back of House Online Ordering 147

Open for Business

JUNE 9, 2023

Quick Links Why restaurants must anticipate complaints Common restaurant complaints and solutions How to deal with online complaints Why restaurants must anticipate complaints and have a plan No matter how incredible the food is or how you’ve designed the dining room, guests are going to complain sometimes.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Text to order is already popular as a replacement for downloading apps, especially as customers can save their repeat purchases. Voice Ordering to Ease Restaurant Interactions.

Technology 197

Technology Mobile Ordering Customer Service Food Order 197

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. Cost control. HACCP protocols.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. Also, menus largely went digital, and more restaurants have since adopted digital menu managers as a way of life.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. In addition, the open and visible cook line kitchens are a new age design so that the patrons can see the preparation of food and the cooking process. Getting Creative with Outdoor Space.

Design 215

Design 2021 Outdoor Brewery 215