7 Shifts

AUGUST 27, 2021

“I sent an email to all our guests that said, “please be aware that it may become a requirement to show your vaccine card when you arrive.”. “I I can't start checking lot numbers on vaccine cards. Give your employees proper training. Free Food Safety and Career Development Training | ServSafe. Additional Resources.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

FEBRUARY 15, 2022

You can go onto your camera app and press record, and record something that's less than 60 seconds of who you are, what you do, what you're doing for COVID-19 safety, why you're reopening, why you care about the community, why it's important that somebody comes and buys gift cards, whatever you're doing. You're so lucky to work for us.'

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

Massachusetts has a unique mix of labor laws and employee protections that apply to restaurants in the state. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights. In other words, if an employee works 35 hours in one week at $6.75

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Culinary Cues

MAY 13, 2023

But, if this is not in the cards for you, then there are other ways to get to that end. A well-designed program will instill an understanding of discipline, the foundations of cooking, passion, structure, the how and why of cooking, and the professionalism that will help to define the type of chef you may become.

Hotels 426

Hotels Point of Sale Cash Management Training 426

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food. It is a juxtaposition that is nearly impossible to manage.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

Modern Restaurant Management

OCTOBER 13, 2023

The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. " A poorly chosen gift can have unintended consequences, like leaving employees disappointed. Employees are individuals with diverse tastes, needs, and aspirations.

Loyalty Program 174

Loyalty Program Workshop Events Certification 174

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. To increase order accuracy, your restaurant should: Prioritize training. Restaurants have been understaffed for the past few years, with one million fewer employees than the restaurant industry had pre-pandemic. Incentivize employees to improve.

Ordering 223

Ordering Employee Relations Online Ordering Customer Service 223

7 Shifts

APRIL 23, 2021

The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. Keep that in mind as you position yourself to potential employees. If you're having trouble, chat with some of your longest-tenured employees and get their insights. If you haven't already.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Culinary Cues

APRIL 10, 2023

To those operators who do things right, who care for their employees, who seek their input and value it, and who work hard to pay a fair wage, show empathy, and understand that the happy employee is the key to success – these perceptions and beliefs are a real dis-service.

Employee Relations 472

Employee Relations Restaurant Law Waste Article 472

Modern Restaurant Management

NOVEMBER 3, 2021

During the initial months of the COVID-19 pandemic, many restaurant brands saw business dip, and had to lay off or reduce hours for their employees. Long-time food and hospitality employees left the industry, choosing to look for positions that had more consistent hours or less potential for COVID exposure.

Inventory 168

Inventory Training Food Safety Take-out 168

7 Shifts

MAY 10, 2021

If you're hiring, look at how you're presenting yourself to potential employees. Lack of clarity for onboarding and training. The last red flag to avoid is a lack of clarity in onboarding and training. Go ahead and bring your passport, your ID, your social security card, all the things that you need. says Cummings.

Hiring 370

Hiring Tip Distribution Back of House Insurance 370

Culinary Cues

DECEMBER 19, 2022

Most of these guests view this as an essential service and those operations that still choose to close and allow their employees to enjoy family are viewed as somehow negligent. PLAN BETTER – TRAIN HARDER. Why aren’t they open? Are they crazy to ignore this valuable business?”. But it won’t be the same. Harvest America Ventures, LLC.

Hospitality 375

Hospitality Café 2022 Specials 375

Modern Restaurant Management

MARCH 27, 2024

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

Customer Service 186

Customer Service Loyalty Program Customer Experience Employee Relations 186

7 Shifts

DECEMBER 17, 2020

Here are two ways to set up customer loyalty: Go lo-fi with simple punch cards One tried-and-true way to get customers back is a simple punch-card. Don’t be afraid to get creative, either; King David’s Tacos in New York City has punch cards for breakfast tacos—buy 10 get 1 free. Punch cards are cost-effective, too.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Clover - Restaurants

APRIL 25, 2024

Since restaurant staff typically can’t afford the time and effort to dig through a recipe box during the evening rush, the design and storage of your recipe cards is critical to running an efficient kitchen. Read on to learn about how to create recipe card templates that maximize both employee efficiency and customer satisfaction.

Design 52

Design Loyalty Program Social Media Allergens 52

Culinary Cues

SEPTEMBER 15, 2022

Seek out individuals who like to serve others, who relish doing great work, who you can depend on to be exacting every time, and who exude a positive approach. [] TEACH AND TRAIN EVERY DAY. Customers, employees, competitors, vendors, and any stakeholder connected to your experience deserves respect. PLAN BETTER – TRAIN HARDER.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

7 Shifts

NOVEMBER 17, 2020

Did you know that highly-engaged restaurant employees generate almost 1.5x Thankfully, restaurant employee evaluation forms help make these performance indicators easier to compare. We’re going to teach you everything you need to know about these handy forms, including: What a restaurant employee evaluation form is.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

DECEMBER 21, 2023

With responsible on-demand pay, employers can give all employees more control over their financial wellness and simultaneously reduce the pressure on payroll professionals caused by increased turnover and new hires. Employees today also have greater access to choices for banking and EWA. That may not be true.

2023 120

2023 2024 Insurance Employee Relations 120

7 Shifts

JANUARY 10, 2024

If you’re not aware, tipped employees in many states earn a subminimum wage — a base wage lower than the minimum wage. They switched their core full-time team to a salary, based on what the highest-paid employees made annually. Guests can leave cash tips, but the tip line isn’t on the credit card receipt.

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation. Meeting New Expectations.

Cash Management 209

Cash Management Employee Relations Recruiting Healthcare 209

Modern Restaurant Management

FEBRUARY 28, 2023

The current state of employee retention rates can feel dire for restaurant owners, especially after the Covid pandemic. These lead to poor employee experience and often frustration among staff. When you simplify the communication process, you’ll find your employees are more purpose-driven and engaged.

Management 193

Management Management Food Safety Communication 193

Modern Restaurant Management

APRIL 15, 2021

Employees could pick and choose because there were far more jobs available than people to fill them. Don’t Be Choosy … Train! We are putting additional training and time into these three, and I have to say they are doing well. How did we keep these great employees? Start Thinking Local. What does this tell us?

Social Media 209

Social Media Training Recruiting 2019 209

Cheetah

AUGUST 5, 2021

In California it is legal to require that employees and guests be vaccinated, but other states have limited this possibility. The Alliance’s recommendation rings in tune with recent ‘vax-or-test’ requirements for federal employees. 2 Tips for Helping Employees Feel Safe. The short answer is YES. What is vaccination proof?

Bar 148

Bar Guest Recovery Outdoor Seating 148

Modern Restaurant Management

MAY 24, 2022

Millions of employees are quitting their jobs in search of deeper job satisfaction, better work-life balance, and exceptional company culture. This labor shortage puts pressure on restaurant owners to go the extra mile to retain employees as team members. Take the time to schedule regular oneon-one check-ins with your employees.

Front of House 204

Front of House Seminar Back of House Social Media 204

7 Shifts

JANUARY 10, 2024

If you’re not aware, tipped employees in many states earn a subminimum wage — a base wage lower than the minimum wage. They switched their core full-time team to a salary, based on what the highest-paid employees made annually. Guests can leave cash tips, but the tip line isn’t on the credit card receipt.

FOH 195

FOH Front of House Customer Service Back of House 195

Culinary Cues

MARCH 22, 2020

So whether you are an owner/operator, manager, chef, or hourly employee let’s look at this reality and how we might learn from it moving forward. [] SURVIVAL. As owners/operators, managers, and chefs – if we have served the role of leader well then our employees will think of us as part of that family. are involved with.

Operations 361

Operations Guest Recovery Government Communication 361

Lavu

FEBRUARY 14, 2024

POS Hardware For Payment Preauthorization Preauthorization of payments allows bartenders to swipe a customer’s credit or debit card and securely save these details as their bar tab. Then, the bartender can verify whether the card is real and has enough funds to pay the bill. It’s a futuristic restaurant tech that customers also love.

POS 164

POS Bar Point of Sale Front of House 164

Culinary Cues

JULY 12, 2020

Out front – the guests hand a credit card to the server as he clears their plates. PLAN BETTER – TRAIN HARDER. There is no exchange of small talk, no gushing over the flavors or presentation, just a simple “thank you”. It is a far cry from where it was and where it will be, but it is a start. Have faith – things will get better.

Front of House 403

Front of House Back of House Dine-in Food Truck 403

Modern Restaurant Management

APRIL 8, 2020

In addition, if you are open, you’ll want to be sure to communicate what specials you might be offering at this time, how people can contribute to your business (gift cards, virtual offerings, etc.) Training: If you’re able to keep your employees on staff, this is a great opportunity to offer training.

Small Business 199

Small Business Social Media Consumer Goods Communication 199

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Insurance 199

Insurance Email Marketing Employee Relations Customer Experience 199

7 Shifts

FEBRUARY 22, 2021

Here, the card is stamped or punched each time a customer makes a qualifying purchase. There’s no need to punch a physical card or process the receipt. A common goal would be to boost the frequency of visits or increase average customer spend using a punch card style loyalty program.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customers ordering on the app went to the drive-thru only to find employees didn’t have their orders.

Operations 177

Operations Mobile Ordering Customer Experience Online Ordering 177