Modern Restaurant Management

MARCH 27, 2024

Make sure customers are met with a clean environment, consistent recipes, appealing presentation, and excellent customer service every time they visit a restaurant. It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine.

Customer Service 186

Customer Service Loyalty Program Customer Experience Employee Relations 186

Ken Burgin

JULY 25, 2023

Make sure to take photos and share on your social media channels. Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. The fastest and driest wins!

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

Culinary Cues

JULY 19, 2022

As chefs, we have a responsibility to involve young cooks in those experiences, repeat them frequently enough so that it sinks in, encourage them to reflect on those experiences, take them apart and put them back together, and assess how they fit (good, bad, or indifferent). Present this as positive reinforcement.

Training 368

Training Presentation Employee Relations Article 368

Culinary Cues

DECEMBER 30, 2022

Okay, so there are certainly employers out there who probably don’t deserve good employees, and, in those situations, I can understand some level of discontent, but not to the extreme of stating that being a cook is a dead end. Invest, push yourself, learn, grow, and take a chance – this is the formula on which great careers are built.

Workshop 361

Workshop Article Uniforms Take-out 361

Culinary Cues

OCTOBER 24, 2020

Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. General Motors would never build and equip an auto plant, hire the entire staff, and create a marketing strategy until the car they intend to build is designed, prototyped, and presented to various focus groups first.

Menu 388

Menu Seasonal Menu Front of House Café 388

7 Shifts

MAY 23, 2024

In this industry, one of the worst-case scenarios is running out of money. However, as a rule, the primary costs you can expect in running your restaurant are usually related to food, labor, and rent. Your stiff competition requires innovative thinking and aggressive growth strategies to stay on top.

Point of Sale 222

Point of Sale Seasonal Menu Food Supply Cash Management 222

Culinary Cues

JULY 31, 2023

I felt it was time to refresh, modify, and re-emphasize the rules and make them relatable to the current climate we all work in. Maybe, they are even worthy of a place in your employee manual or at least as a talking point during new employee orientation. Anyway – use as you see fit.

Kitchen Safety 324

Kitchen Safety Back of House Front of House Food Safety 324

Culinary Cues

OCTOBER 23, 2019

The power went out for a few hours, but when it returned I stopped into the bar for a drink. The bar was fully set, there were two employees on duty, the ice was in the bin, and the cocktail napkins were fanned on the bar top. Employees fully believe that anything beyond what is in their job description is not their responsibility.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Culinary Cues

JULY 23, 2020

I know, I have been there – there are ample opportunities every day for a chef to sense that the only way to get things done is through promotion of fear of the chef’s wrath – the temptation to move in this direction is always present. Yet, the best chefs ask: “Where does this approach get me?”

Leadership 410

Leadership Definition Employee Relations Training 410

Culinary Cues

FEBRUARY 16, 2021

This past year has been excruciatingly brutal on restaurants that simply haven’t been able to weather this relentless storm of pandemic related restrictions and consumer concerns. These are the places where memories are built and where customers become friends, and friendships last from generation to generation.

Fine Dining 433

Fine Dining Employee Relations Front of House Small Business 433

Culinary Cues

JULY 12, 2020

The pace is already different, there seems to be little sense of urgency, no panic based on work to be done – the panic is all related to fear of infection. Sure, the restaurant has been offering take-out options for the past six weeks, but it’s not the same experience for the cook.

Front of House 403

Front of House Back of House Dine-in Food Truck 403

7 Shifts

SEPTEMBER 25, 2019

Restaurant owners are placing more importance and effort than ever on making sure employees are engaged and fulfilled, and that toxic work cultures are stamped out before they can thrive. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Sling

DECEMBER 19, 2020

Once considered a supplement to the standard training program, virtual training is now the preferred — and sometimes only — option for managers and owners who want to improve their team’s skills. Virtual Training 101. Not all virtual training software is created equal. 1) Select The Right Software. 2) Prepare Your Team.

Training 78

Training Management Management Employee Relations 78

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Should the customer and employee experience not be altered to fit that lifestyle? Of course it should!

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Modern Restaurant Management

OCTOBER 19, 2020

As the COVID-19 pandemic continues past the six-month mark, people remain wary about dining out. The combination of stay-at-home orders, ongoing COVID restrictions, spikes in COVID numbers, and consumer fear about the risks of dining out are significantly impacting the restaurant industry. How Food Safety Culture Has Changed.

Food Safety 207

Food Safety Food Employee Relations Consumer Goods 207

Culinary Cues

MARCH 4, 2020

Don had the skills to be the chef in a property, but his life pressures, subsequent heavy drinking, and lack of care for his personal wellbeing kept that carrot out of his reach. Whenever he got close to breaking out of his environmental past he would revert back to his comfort zone and turn people off.

Employee Relations 307

Employee Relations Hotels Take-out Restaurant Law 307

7 Shifts

AUGUST 24, 2022

Good tips can have a significant impact on a worker's take-home pay, making them happier and less likely to quit. Here's a comprehensive list of creative tip jar ideas, examples, and best practices to try out in your restaurant, coffee shop, or food truck. They're an essential part of how people get paid in the service industry.

Cash Management 370

Cash Management Mobile Ordering POS Customer Service 370

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. Unfortunately, there are those who are taking the situation to the extreme and even those who are simply being outright rude or inappropriate. This type of behavior is troubling, to say the least. Why Patrons Are Restless.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Include health code and food handling safety in employee training Some states require every employee on staff to go through food safety training, while others only require certain individuals to go through it.

License 78

License Certification Kitchen Safety Food Safety 78

The Rail

APRIL 19, 2023

Food, in particular, needs to be presented in an inviting and engaging way in order to compel people to want to eat it. Your visual content should always remain consistent in presentation, aesthetic, and flavor. Showcasing unique elements of your dishes will become more important, as will highlighting what makes them stand out.

Employee Relations 116

Employee Relations Social Media Consumer Goods Presentation 116

The Restaurant Group

MAY 3, 2020

These suggestions provide a basic summary of recommended practices that can be used to help mitigate exposure to COVID-19 by focusing on food safety, sanitizing, employee health monitoring, personal hygiene and social distancing. Monitoring Employee Health and Personal Hygiene. You can download the guide here.

Employee Relations 120

Employee Relations Food Safety Back of House Customer Service 120

Culinary Cues

APRIL 25, 2021

Just as all cars can move a person from one geographic point to another yet the experience that takes place in between can be totally different – so too is this true with food. QUICK SERVICE: This is the food noise experience for both the customer and the employee. The over-riding objectives are fast, consistent and affordable.

Food 418

Food Fine Dining Café Customer Experience 418

Modern Restaurant Management

MARCH 16, 2020

To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Click here to learn the 10 steps to take now. “We applaud the announcement of steps the company is taking to help restaurant businesses large and small in communities across America during this difficult time.”

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

Perfect Daily Grind

MARCH 31, 2023

Dr. Adugna Debela Bote, Director General of the Ethiopian Coffee and Tea Authority will present the Ethiopian Coffees: New Market Systems Lead to New Access Opportunities lecture on 21 April. The ITC and ICO are calling for suitable respondents to fill out a survey. The Experience Centre also features an auditorium and training centre.

2023 136

2023 Sustainability Education Agriculture 136

Sling

DECEMBER 21, 2022

What are you as a manager or employee going to do in those instances? That’s why it’s so important to cultivate top-notch customer service skills in yourself and every single employee who works for you. An employee with good customer service skills will wait patiently and let the customer talk until they’re finished. 4) Concern.

Customer Service 167

Customer Service Employee Relations Customer Experience Communication 167

Restaurant365

APRIL 20, 2022

You should also maintain the presentation of the dishes, the cleanliness of the venue and the quality of service. Make sure all restaurant staff is properly trained. Or the food took unusually long to come out. We know that it takes more than technology to run a successful restaurant. Perhaps the bathrooms were dirty.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Cheetah

JULY 1, 2021

The pandemic has exacerbated the restaurant labor crisis and there is only one way out – offering staff higher wages and improving benefits. Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. The same goes for providing career advice and training.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Cheetah

JULY 1, 2021

The pandemic has exacerbated the restaurant labor crisis and there is only one way out – offering staff higher wages and improving benefits. Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. The same goes for providing career advice and training.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Sling

MAY 3, 2023

Getting the right person for the right job can help your restaurant stand out from the crowd by giving you a reputation for quality service. So to help you maximize your restaurant’s success, we’ve compiled the best tips for getting the most out of your restaurant staffing. The ideal employee will have both passion and experience.

Employee Relations 78

Employee Relations Customer Experience Management Management 78

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Sling

JUNE 5, 2020

Human resource planning (or HRP for short) is the ongoing process of systematically planning ahead to optimize and maximize your business’s most valuable asset — high-quality employees. As we mentioned earlier, human resource planning is about matching the right employees with the right jobs in your business. Employee relations.

Definition 88

Definition Employee Relations Communication Recruiting 88

Sling

JANUARY 19, 2020

Sure, your team isn’t related by blood, but it benefits from many of the traits that make families strong: camaraderie, cooperation, and strong bonds. Increasing employee engagement will help you build those traits and attract and retain the best talent. Employee Engagement Defined. Effective Employee Engagement Ideas.

Employee Relations 117

Employee Relations Leadership Hiring Training 117

Modern Restaurant Management

SEPTEMBER 3, 2020

As much as complete closures and stay-at-home orders have harmed the restaurant industry, reopening has come with fits and starts, presenting a new litany of obstacles for dining establishments to overcome. Judiciously monitor your employees’ health as well. Take their temperatures everyday upon arrival and throughout the day.

Fine Dining 189

Fine Dining Restaurant Law Food Truck Outdoor 189

Transact

DECEMBER 4, 2019

For the purpose of conversation, big data is defined across industries as: “Massive sets of raw information which can be analyzed through computational means to uncover patterns, correlations, associations, trends relating particularly to human interactions, behavior, and buying patterns.”. How best to train and onboard new employees.

Food Safety 100

Food Safety Front of House Back of House Small Business 100

Culinary Cues

MAY 12, 2024

I’ve been there and lost many a night’s sleep trying to figure out how to resolve the challenges that every chef faces. Flash back to how amazed you were watching line cooks perform their magic at grilling chops and steaks, sauteing fish and shellfish, finishing pan sauces and pulling those beautiful plate presentations together.

Employee Relations 263

Employee Relations Presentation Café Events 263

Sling

MARCH 26, 2023

4) Consider business needs and employee strengths Before scheduling your employees, factor in your business’s goals and strategies. Identify each employee’s strengths and consider how those abilities can satisfy your business needs. Then, schedule each employee accordingly. Then, schedule each employee accordingly.

Employee Relations 78

Employee Relations Communication Tip Distribution Information 78