Crunchtime

FEBRUARY 20, 2024

What’s the value of all the store-level work—tasks, audits, SOPs, and more—happening in each restaurant every day? All of the work done across every store is an opportunity to drive a great customer experience and impression about your brand. This is operations execution—ensuring that every task completed by every employee is done correctly and on time across every location to keep the business moving and growing.

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Operations Audits Customer Experience 132

Aaron Allen & Associates

FEBRUARY 22, 2024

Originally published in the Aaron Allen & Associates newsletter on 02/19/2024. The Power of Long-Term Thinking Questions like “What’s next?” and “Where should we go from here?” arise a lot with our clients, especially for family-owned middle-market restaurant chains. It’s often the case that the CEO is so pressed with the day-to-day that it’s impossible to find the time to put everything on hold and work on defining (and documenting) what’s the vision for where the company should go, hon

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2024 Fine Dining Document Customer Service 52

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

Airlines 199

Airlines Customer Service Hospitality Tourism 199

The Rail

FEBRUARY 21, 2024

By Indiana Lee, Contributor It’s clear that upselling can increase revenue for your restaurant. However, upselling can seem difficult to do without sounding pushy and running the risk of alienating customers. This means you need to figure out how to give customers more of what they want without sacrificing quality or integrity. Luckily, there are some tricks that successful restaurateurs employ to increase customer satisfaction and boost sales.

Point of Sale 52

Point of Sale Customer Experience Social Media Training 52

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Culinary Cues

FEBRUARY 20, 2024

Look around you and try to dissect those businesses and individuals who are successful at what they do. Chances are, these are the players who refuse to lock themselves into the groove of always playing it safe. Playing conservative may win an occasional baseball or football game, but it rarely inspires the players, coaches, or spectators. Everyone enjoys winning, but that exhilarating feeling that comes from pushing the envelope is even more thrilling.

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Coaching Small Business Café Entertainment 350

ChowNow

FEBRUARY 20, 2024

It’s no secret that websites are the one tool that every restaurant needs in its arsenal. In fact, 77% of diners visit a restaurant’s website before dining in or ordering out. But not all sites are created equal. To really bring in sales, you’ll need one that’s optimized for orders. ChowNow recently partnered with Squarespace to build premium websites designed for restaurants.

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Ordering Mobile Ordering SEO Front of House 78

Restaurant Business

FEBRUARY 22, 2024

Tech Check: Multibrand companies like Inspire and the new GoTo Foods are circling the wagons around technology.

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Technology Food 114

Sculpture Hospitality

FEBRUARY 20, 2024

Are you ready to dive into one of the secrets of our trade: nailing your restaurant inventory ? Trust us, getting your inventory right is like having a superpower in the restaurant industry, saving you cash, cutting down waste and keeping your customers coming back for more.

Inventory 109

Inventory Waste 109

Open for Business

FEBRUARY 21, 2024

While traditionally associated with fine dining, the prix fixe (pronounced “pre-feks”) menu has transcended its high-end roots, becoming a popular culinary trend. When curated with care and promoted effectively, this menu is a powerful tool for any restaurant, capable of making a memorable impression and drawing eager guests through the door. In this comprehensive guide, we’ll dig into the ins and outs of a prix fixe menu—what defines one, how to create one that works, the benefits for res

Menu 78

Menu Seasonal Menu Fine Dining Social Media 78

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Sante

FEBRUARY 22, 2024

Plan better - Train harder The post BUILDING A RESTAURANT FOOD AND WINE CULTURE appeared first on Santé Magazine.

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Food Magazine Training Management 250

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, whic

Technology 120

Technology Cash Management Customer Experience POS 120

Crunchtime

FEBRUARY 23, 2024

In this article, a seasoned restaurant industry veteran with over three decades of experience, recalls the process of moving back-of-house operations from spreadsheets, to an automated platform. Learn about the struggles that ensued and the important lessons learned.

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Back of House Article Operations 139

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The economy defied expectations, avoiding a downturn, thanks to successful efforts by the Federal Reserve. Job opportunities expanded, with over 2.6 million jobs added nationally. Entering 2024 brings uncertainty but holds hope for growth.

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2024 Loyalty Program 2023 Point of Sale 96

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

Restaurant Business

FEBRUARY 20, 2024

The chef-led initiative underscores climate impact on independent restaurants based on research from José Andrés’ Global Food Institute at The George Washington University.

Food 122

Food Operations 122

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 106

Customer Service Front of House Communication Kitchen Safety 106

EATER

FEBRUARY 21, 2024

Sweden’s candy culture is vast, with Saturdays designated for lördagsgodis, or “Saturday sweets.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. This isn’t an uncommon sight in the neighborhood — the queue for Double Chicken Please was visible across the street — but BonBon isn’t an acclaimed co

Online Ordering 117

Online Ordering Food Order 2018 Retail 117

Restaurant Technology Guys

FEBRUARY 18, 2024

Every restaurateur seeks to drive customer growth through tailored and effective marketing strategies, unsuccessfully at times. However, Vericast exclusively presents a solution, enabling restaurants to harness on-ground customer data effectively. Their groundbreaking product – Next Drive, designed specifically for data targeting and marketing, could revolutionize how restaurants fundamentally approach their marketing strategies.

Technology 99

Technology Advertising Presentation Design 99

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

Restaurant Business

FEBRUARY 21, 2024

The Bottom Line: But where that action should take place is the question. Many operators believe the brand should be a testing ground for McDonald's own beverage program.

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Operations Beverage 120

Modern Restaurant Management

FEBRUARY 19, 2024

Mississippi restaurateur Robert St. John of the New South Restaurant Group has taken a twist on the adage "when life gives you lemons, make lemonade." In his case it's more like "when your restaurant closes due to the pandemic, host pop-ups." St. John's The Purple Parrot had been a community stalwart in Hattiesburg for 33 years.

Fine Dining 106

Fine Dining Seasonal Menu Dine-in Magazine 106

EATER

FEBRUARY 23, 2024

Getty Images These tiny to-go containers of dressings, salsas, vinegars, and more are great to use in your weeknight cooking This post originally appeared in the February 17, 2024 edition of The Move , pro tips and advice from Eater’s dining experts, direct to your inbox, direct to your inbox. Subscribe now. I’m a boring home cook. I have just a handful of go-to recipes for lunch and dinner in my arsenal, most of which are variations on the “house meal” theme.

Delivery 101

Delivery Ordering Back of House 2024 101

The Restaurant Group

FEBRUARY 19, 2024

Restaurant kitchen design must strike a balance between aesthetics and functionality. The space must look attractive for customers to enjoy and share their dining experience on social media or with friends and family. However, practicality must remain a priority—no restaurant should sacrifice beauty for usefulness. Luckily, there are many ways to balance the two.

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Design Bar Social Media Customer Service 60

Advertiser: Paycor

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

Recruiting

Restaurant Business

FEBRUARY 20, 2024

The parent of McAlister's Deli, Auntie Anne's, Cinnabon, Carvel, Jamba, Schlotzsky's and Moe's Southwest Grill is evolving into a "platform business.

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Food Operations 120

Modern Restaurant Management

FEBRUARY 22, 2024

Calling it a critical subject, the James Beard Foundation® launched a campaign focused on tackling the significant impact of climate change on independent restaurants, chefs, and the local economies they support. Through the Climate Solutions for Restaurant Survival campaign, the James Beard Foundation will unite chefs across the country to raise awareness, educate federal policymakers, and galvanize action to mitigate the impacts of climate change. “Independent restaurants are not ju

Food Supply 106

Food Supply Leadership Social Media Education 106

Buzztime Business

FEBRUARY 20, 2024

This season, give guests a reason to spring into your bar or restaurant. Just bring a little fresh air to your drink list! Use these 32 spring cocktail recipes for inspiration. On-Trend Spring Cocktail Recipes Get the “it” factor. Infuse the National Restaurant Association’s alcohol trends into your spring cocktail recipes. Culinary Cocktails This year, bartenders are taking a cue from the kitchen.

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Back of House Seasonal Menu Fast Casual Bar 78

ChowNow

FEBRUARY 20, 2024

Simply having a domain name isn’t enough. The ticket to getting diners to order more often is a dynamic, engaging website. But where do you start? Well, here. Dive in to see all the ways that a better website can level up your restaurant.

 1. MAKE IT EASY FOR DINERS TO FIND YOU Search engines are one of the first places diners go to find new restaurants.

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Online Ordering SEO Food Order Customer Experience 78

Advertiser: Paycor

From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.

Management