Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

POS 164

POS Bar Point of Sale Front of House 164

7 Shifts

JANUARY 26, 2021

From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. Embrace Digital Hospitality ?? Even after the pandemic, QR codes are here to stay.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. A good mobile experience. Several solutions have popped up over the past year that allows you to customize menu templates and share them online in minutes. What Is Contactless Dining?

Mobile Ordering 222

Mobile Ordering Online Ordering Consumer Goods Customer Experience 222

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests.

Technology 204

Technology Point of Sale POS Mobile Ordering 204

Squirrel Systems

APRIL 11, 2024

Creating efficiencies at your restaurant using Mobile POS solutions Understanding how to keep your restaurant patio operations profitable requires a strategic look at your on-the-floor dynamics. How can Mobile POS technology impact patio dining business at your restaurant?

POS 97

POS Operations Mobile Ordering Front of House 97

Modern Restaurant Management

DECEMBER 1, 2021

This menu price inflation has a number of causes, from higher raw-ingredient costs to an unprecedented labor shortage in the hospitality industry. It’s clear, however, that price increases are causing many customers to think twice about spending their hard-earned dollars at restaurants. If current projections from the U.S.

Loyalty Program 207

Loyalty Program Pricing Menu Mobile Ordering 207

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant.

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License Hiring Equipment Point of Sale 459

Modern Restaurant Management

APRIL 22, 2022

In the hospitality industry, QR codes are currently all the rage as they are practically e-commerce payments. However, customers still sit physically in restaurants, blurring the lines between the online and offline. This is particularly an issue in the US , where the tipping custom has also become an issue for servers.

Technology 185

Technology Mobile Ordering Customer Service Food Order 185

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 191

Front of House Mobile Ordering Loyalty Program Back of House 191

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 210

2024 Loyalty Program Cash Management Customer Experience 210

SpotOn

MAY 14, 2024

Are you a restaurant owner looking to switch point-of-sale systems? Or are you just curiously searching for the best point-of-sale systems for that restaurant you always wanted to open? About SpotOn Restaurant POS SpotOn's point-of-sale offers plenty of payment options for various restaurant types.

POS 52

POS Point of Sale Customer Service 2024 52

Open for Business

JUNE 27, 2023

Loyalty programs gain popularity every year, but there’s nothing new about the practice of rewarding customers for their business. For restaurants, loyalty programs offer even more benefits: They can help you get to know your most valuable guests even better so you can offer increasingly more personalized hospitality.

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Loyalty Program Point of Sale Mobile Ordering Customer Service 78

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 203

2022 Mobile Ordering Guest Recovery Point of Sale 203

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

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2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. These elements were not offset by topline sales gains so many felt the pressure on the bottom line in actual earnings.

2022 191

2022 Food Supply Point of Sale Dietary Restrictions 191

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. Diners would sit down and immediately download an app to browse the menu, place their order, and pay with a credit card, all on their phones.

Mobile Ordering 123

Mobile Ordering Customer Service Food Order Online Ordering 123

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers. Here are some of their insights.

2023 120

2023 2024 Insurance Employee Relations 120

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. .

2021 185

2021 Fast Casual Mobile Ordering Guest Recovery 185

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Most large F&B brands know the power of messaging apps to respond to customer queries. Showcase Your Menu.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

APRIL 1, 2022

That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. It’s a restaurant operator’s worst nightmare.

Operations 229

Operations Point of Sale POS Small Business 229

Perfect Daily Grind

MAY 17, 2022

For example, one of the most effective technological changes has been the implementation of point of sale (POS) systems and digital signage in coffee shops. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. Just over 20 years on in 2021, Statista estimated that some 4.9

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

MAY 20, 2020

To say that the current COVID-19 crisis represents a major change to the way we live our lives is, at this point, probably a bit of an understatement. A lot of restaurants have seen sales decrease by as much as 70 percent in a lot of cases, with no end to the current situation in sight. But thankfully, all hope is not lost.

Mobile Ordering 233

Mobile Ordering Email Marketing Online Ordering Point of Sale 233

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 188

2020 Loyalty Program Mobile Ordering Fast Casual 188

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. This allows sales reps the flexibility to negotiate or even waive the fees when account profitability justifies the investment.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

Next Restaurants

MAY 4, 2021

The hospitality business has always been difficult, and even more so since COVID-19 wreaked worldwide havoc. Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. Self-Ordering Kiosks. This avoids the hassle of standing in a line or shouting out your order. Digitized Payments.

Online Ordering 136

Online Ordering Fast Casual Mobile Ordering Point of Sale 136

Modern Restaurant Management

JULY 14, 2020

“With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. . In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

Mobile Ordering 128

Mobile Ordering Certification Loyalty Program Kitchen Safety 128

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. You’ll hear the term “guest experience” in any kind of hospitality business. Quick links. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. For example, suppose your loyalty program offers extra rewards for ordering a combo or specific add-ons. It’s about making meaningful connections with guests to keep them coming back time and time again.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Open for Business

NOVEMBER 21, 2022

Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. There are digital tools that can help you create a customized floor plan and even preview it in 3D before moving all that furniture around. Here’s an overview of what’s available. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Lavu

APRIL 8, 2020

Choosing a point of sale (POS) system is one of the most important business decisions to make. The right POS system provides a powerful platform to boost sales and streamline operations. You will see improvements for customers, front of the house, the kitchen, as well as management. Reservations & Table Management.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. Once you have established your brand, enthusiastic and interested candidates may come from anywhere (though generally they are existing customers in the early days). Get the Culture and Branding Right.

Franchise 204

Franchise Franchising Employee Relations Fast Casual 204

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. Each daypart — morning meal, lunch, dinner, and P.M.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Mad Mobile

JUNE 7, 2024

While your establishment’s day-to-day operations might already fill your plate, it’s still essential to encourage customer engagement, foster relationships with your guests, and craft the ultimate experience for your visitors. Here are a few points to consider. Fortunately, modern bar POS systems can help you make it all happen.

POS 40

POS Bar Loyalty Program Point of Sale 40

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 173

2022 Food Supply Back of House Kitchen Safety 173

Modern Restaurant Management

MARCH 16, 2021

Most of our customers don’t start out wanting to take on a full restaurant POS upgrade. With cloud-based, mobile-friendly solutions, the change can be relatively simple, with no cumbersome hard-wiring or expensive new hardware needed. Multi-channel, Responsive Customer Support. QR-Based, Contactless Ordering and Payment.

POS 106

POS Mobile Ordering Online Ordering Cash Management 106