7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. No front of house staff, smaller spaces, and no need for prime real estate that all contribute to the lower costs. Table of Contents. What is a ghost kitchen?

Front of House 436

Front of House Food Truck Back of House Social Media 436

Open for Business

JULY 7, 2023

The definition of the word hospitality can change depending on context. But when it comes to restaurants, the word hospitality has always meant the art and science of crafting a warm, welcoming, and positive experience for guests. To guests, the best hospitality feels almost magical. In the hotel industry, it means one thing.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself.

Definition 360

Definition BOH FOH Front of House 360

Social Hospitality

MAY 6, 2020

The hospitality industry has been hit hard, and it can often be difficult to see silver linings in immense uncertainty and tragic circumstances. Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Thank you @FourSeasons.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

7 Shifts

JANUARY 26, 2021

Embrace Digital Hospitality ?? Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. 2020 was a year that the restaurant industry won’t soon forget. million out of work, it was nothing short of devastating.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 222

Technology Front of House Back of House Dietary Restrictions 222

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. Executive Summary. Region: Great Lakes. Number of Locations: 16.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Things like customized tags and cost reporting can create detailed, valuable forecasts.

2022 188

2022 Hospitality Loyalty Program Point of Sale 188

7 Shifts

FEBRUARY 8, 2024

The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. ChowNow ChowNow is a customized online ordering app for restaurants. Restaurants of today are infused with technology in many new ways, and it’s making a difference.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. ChowNow ChowNow is a customized online ordering app for restaurants. Restaurants of today are infused with technology in many new ways, and it’s making a difference.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. percent according to Toast , a leading publication reporting on the hospitality industry. Doing so will lead to better service and a better experience for customers.

Management 166

Management Management Back of House Customer Service 166

Squirrel Systems

MARCH 8, 2024

These robots are designed to work alongside human staff, handling repetitive, hot, and greasy tasks, thereby reducing workplace hazards and freeing human workers to focus on more complex culinary and customer service functions. Front-of-House Robots In the dining area, robots are being employed as servers and hosts.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. There is no slow moving in these industries.

Food 186

Food 2002 Food Safety Kitchen Safety 186

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. How hard can it be – right?

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. When we won Best Restaurant in the World, I was in the hospital with a cardiac, a heart procedure at the age of 30.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Back-of-House and Front-of-House. High turnover has long been a core tenet of the hospitality industry.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 195

Delivery Front of House Fine Dining Back of House 195

PathSpot

APRIL 26, 2024

Cleanliness and safety are top priorities in the food service and hospitality industry. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Understanding the Impact of Cleanliness on Your Business Trust and Loyalty are critical for customer loyalty.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. I know what you are thinking – WHAT!!!!

2022 375

2022 Food Truck Merchandise Point of Sale 375

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the kitchen’s work culture like? This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Future Food

MAY 10, 2022

Applicants for hospitality jobs are at a two-year low, with the number of job ads at a two-year-high, jumping 20 per cent in February alone. Observations from a Hospitality Consultant. Hospitality Workforce the Key to Business Success.

Hospitality 78

Hospitality Food Supply Customer Service Customer Experience 78

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights.

2023 116

2023 Front of House Customer Experience Customer Service 116

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. While some point to the labor crunch as a short-term issue, this is likely wishful thinking.

Guest Recovery 201

Guest Recovery Recruiting Front of House Customer Service 201

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Restaurant Employee Scheduling Software. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

JULY 12, 2023

She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. But first, Reed recounts how she followed her husband into restaurants. "I It served a purpose. I seen the books.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Competition : The pandemic significantly affected the restaurant and hospitality industries. What are AI and ML? And, restaurants need to adapt.

Front of House 209

Front of House Mobile Ordering Loyalty Program Back of House 209

Culinary Cues

SEPTEMBER 15, 2022

Ironically, there is always room to be great and there is plenty of room to be mediocre. With more than one million restaurants in the US we can flip a coin and hope for the great, will likely step through the doors of good, and far too often settle into the mediocre. I wonder why this is the case. Plain and simple. What are they thinking?

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. What are your profit margins?

POS 164

POS Bar Point of Sale Front of House 164

Xtra Chef

NOVEMBER 11, 2020

In this three-step planning guide, we’ll explore the considerations for restaurant owners, managers, and operators who want to survive the holidays and bring joy to customers—and business balance sheets! Should you focus on the in-house experience or pivot to off-premise options? xtraCHEF has you covered. Consideration 1: COVID-19.

Hospitality 155

Hospitality Seasonal Menu Front of House Social Media 155

7 Shifts

FEBRUARY 5, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Evolving Your Restaurant Technology Stack 1. Partender 3.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Sante

MARCH 31, 2020

Teaser: Many hospitality establishments team up to raise funds for staff during time of need. While the hospitality industry is suffering as a whole, restaurant owners maintain the potential to earn some income despite operating restrictions. Author(s): Stacey Sears. Considering the devastating COVID-19 outbreak in Washington, D.C.,

Hospitality 100

Hospitality Front of House Back of House Innovation 100

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Untrained and unmotivated staff. Inefficient management of staff.

Front of House 217

Front of House Kitchen Safety Customer Service Point of Sale 217

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. Money Turnover costs the hospitality industry an average of $5,864 per employee.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360