Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 223

Customer Experience Customer Service Airlines Consumer Goods 223

Culinary Cues

MAY 16, 2021

Let’s put aside, at least for a short time, the antagonistic, woe is me, hard-nosed dialogue about the problems with staffing, the generation that doesn’t want to work anymore, the cheap employers that don’t want to pay a fair wage, and customers who refuse to respect us and let’s focus on what we do.

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Dine-in Take-out Customer Experience Café 445

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Here are five tips for planning for the future to provide the best service: Understand Your Customers. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

APRIL 10, 2020

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. In creating this social media persona, Burger King, and other brands, establish a voice.

Customer Experience 173

Customer Experience Mobile Ordering Social Media Online Ordering 173

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. And happier customers tend to leave better tips.

Customer Experience 126

Customer Experience Ordering Customer Service Online Ordering 126

Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 212

Customer Experience Online Ordering Mobile Ordering Point of Sale 212

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. This isn’t just about ensuring a website looks nice.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

Modern Restaurant Management

FEBRUARY 17, 2020

Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand. Restaurants can thrive, even in the era of digital services, by offering an experience that can’t be found online. A Dirty Truth About Experience.

Customer Experience 198

Customer Experience Front of House Back of House Consumer Goods 198

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Ultimately, many of the same things that help your guest experience also end up helping support restaurant operations as well.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

Modern Restaurant Management

FEBRUARY 1, 2022

Sit-down establishments often did the same by upping their digital chops, adding curbside pickup, and even erecting sidewalk dining parklets when dine-in returned in a limited capacity. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Clean up your online NAP data.

Fast Casual 197

Fast Casual Dine-in Casual 2022 197

Restaurant Business

MARCH 22, 2023

When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.

Customer Experience 92

Customer Experience Mobile Ordering Food Order Customer Service 92

The Restaurant Times

JANUARY 24, 2022

For example, restaurant owners have to make decisions on how to improve the speed of the ordering and payment procedures, how to deal with changing customer preferences, and how to deliver exceptional at-home experiences to their customers, among other things. Enhance Customer Experience With Table Ordering App.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

Customer Experience 75

Customer Experience Loyalty Program Email Marketing Coupons 75

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Ask your employees, too.

Customer Experience 126

Customer Experience Customer Service Online Ordering Social Media 126

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

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Dine-in Customer Service Customer Experience Inventory 189

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 189

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! Teach them about the menu ingredients and cooking techniques.

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Customer Service 59

Restaurant Engine

APRIL 10, 2024

Carry out is growing, but demand for in-person dining continues. While dine-in is alive and well in restaurants today, you may be wondering whether you should expand to carry out and offer both services. 61% have dined at a restaurant. It is also where you can have the most effect on the overall guest experience.

Dine-in 52

Dine-in Fine Dining Customer Service Customer Experience 52

Restaurant Clicks

JUNE 3, 2021

The weather is beautiful, and we are all ready to dine outdoors in the Washington, D.C. Outdoor dining is a favorite amongst Washingtonians, and we have rounded up the leading restaurants you should try! Best Outdoor Dining Restaurants in DC. This article includes restaurants that are diverse, and they are all outstanding.

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Outdoor Dine-in Reservations Front of House 147

ChowNow

AUGUST 17, 2020

The COVID-19 pandemic has created an entirely new set of challenges for restaurateurs, their staff, and their customers alike. As on-premise dining resumes in many parts of the country, restaurants must adapt to the fact that safety expectations have shifted dramatically. Dine-In Ordering with ChowNow. Ready to get started?

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Dine-in Ordering Online Ordering Demo 127

Modern Restaurant Management

APRIL 15, 2024

One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given. Customers can be lost to boredom or quit halfway if a survey is too long.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

MARCH 6, 2024

As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service. As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously.

Customer Experience 189

Customer Experience Entertainment Transportation Customer Service 189

Restaurant Clicks

DECEMBER 21, 2021

Famous for its beer and Midwestern charm, Milwaukee also has quite a few luxurious private dining options. When I think of private dining, I think of personally customized menu choices that complement one another flawlessly and accommodate everyone in my group or party. Any private dining experience needs to be unforgettable.

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Dine-in Book Fine Dining Website Management 110

Restaurant Clicks

NOVEMBER 24, 2021

If you are exploring restaurants with private dining in the Seattle area, my extensive list will help you arrive at a final selection. Here are the fifteen best intimate dining venues in Seattle. Best Private Dining in Seattle. With a large sliding door, the dining area is delicately separated from the rest of the place.

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Dine-in Seasonal Menu Reservations Seating 112

The Restaurant Times

SEPTEMBER 14, 2020

Customer satisfaction is given utmost importance in businesses everywhere, and the restaurant industry is no exception. Customer Relationship Management (CRM), being an integral part of nearly all types of businesses, helps retain customers and drive sales growth. Helps You Understand Your Customers Better.

Fine Dining 52

Fine Dining Customer Experience Dine-in Email Marketing 52

Restaurant Clicks

DECEMBER 4, 2021

Plus, if you’re planning a romantic dinner for a special occasion, a holiday party, birthday, or other events, you’ll find some truly delicious restaurants for private dining in Denver. From private rooms and private chefs to secluded seating and enticing entrees, I’ve put together 15 of the best restaurants for private dining in Denver.

Dine-in 114

Dine-in Fine Dining Book Seasonal Menu 114

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning an event, like a milestone birthday, holiday party, or work dinner, you’ll want to check out restaurants that offer private dining. If you’re planning an event, like a milestone birthday, holiday party, or work dinner, you’ll want to check out restaurants that offer private dining. But, don’t be overwhelmed!

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Dine-in Seasonal Menu Fine Dining Book 129

Restaurant Clicks

DECEMBER 4, 2021

One particularly enticing prospect for a good time in Charlotte is to host a large gathering at one of Charlotte’s exquisite private dining restaurants. If not, then you’re missing out on one of the best ways to experience everything that makes Charlotte so unique. Best Private Dining in Charlotte.

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Dine-in Fine Dining Website Management Book 117

Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience?

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

Restaurant Clicks

NOVEMBER 19, 2021

The need for private dining for small to large groups is vital in a city the size of Jacksonville. Restaurants with private dining spaces are great places to hold events and celebrate special occasions or work parties. We have compiled a comprehensive list of the seventeen best private dining rooms in Jacksonville, Florida.

Dine-in 117

Dine-in Seasonal Menu Reservations Website Management 117

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning a special event or want to go out to eat with a large group, you should check out the private dining rooms many restaurants offer. Read on for a list of the finest private dining in Chicago. Best Private Dining Rooms in Chicago. The selection of private dining at Joe’s is what makes it so unique.

Dine-in 114

Dine-in Fine Dining Book Events 114

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

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Operations Front of House Customer Service Kitchen Safety 189

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

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2024 Front of House Mobile Ordering Fast Casual 203

Restaurant Clicks

NOVEMBER 10, 2021

Then, check out my list of the best restaurants offering private dining in Los Angeles. No matter which neighborhood you find yourself in, there’s always a place that enhances your dining experience. Best Private Dining Rooms in Los Angeles. View this post on Instagram A post shared by Redbird (@redbirdla).

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Dine-in Book Fine Dining Seasonal Menu 103

Restaurant Clicks

DECEMBER 24, 2021

And if you’re looking around for private dining in Tucson, you won’t be disappointed either. From classy steakhouses to down-to-earth pub fare, private dining in Tucson is a search that yields many options. Best Private Dining Restaurants in Tucson. I recommend dining there in the evening to see a spectacular panorama.

Dine-in 113

Dine-in Seasonal Menu Fine Dining Book 113

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. What's Lacking in the Dining Experience?

Leadership 197

Leadership Customer Service Customer Experience Technology 197