ChowNow

OCTOBER 26, 2023

.” – 2023 State of the Restaurant Industry Report , National Restaurant Association The pandemic changed everything—especially the restaurant dining experience. But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? adults who order from restaurants at least once a month.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. The debate over manufactured plant proteins and whole plants has begun, and it has spurred innovation in menus across all segments of the foodservice industry.

2024 185

2024 Fast Casual Food Truck Allergens 185

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. In this role, he manages the Culinary, Innovation, and Commercialization teams, and oversees R&D project implementation. Does this trend have staying power?

Social Media 170

Social Media 2024 2025 Seasonal Menu 170

The Restaurant Times

NOVEMBER 17, 2022

Do you really need us to share stats with you about why your café’s floor plan is important for your customers? A well-designed floor plan is the first thing that entices your first-time visitors. It can make or break their experience. Future Goals: The floor layout of your cafe is also influenced by your goals.

Design 52

Design Café Customer Service Outdoor 52

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

SEPTEMBER 17, 2022

Southern Glazer's Wine & Spirits unveiled the results of its 2022 Liquid Insights Tour , a coast-to-coast educational initiative designed to explore and identify the latest trends in cocktails and wine. The tour kicked off in Houston in February, and included stops in Kansas City, New York, Las Vegas, Chicago and Los Angeles.

Guest Recovery 180

Guest Recovery Consumer Goods Hotels Beverage 180

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 210

2024 Loyalty Program Cash Management Customer Experience 210

Modern Restaurant Management

MARCH 9, 2022

Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Restaurant owners are using intelligent packaging to keep food warm, hygienic, presentable, and ready to eat from kitchen to customer plate. Delivery of cold food leads to loss of customer.

Compost 202

Compost Sustainability Online Ordering Kitchen Safety 202

EATER

JUNE 4, 2024

The space hosts a revolving roster of young designers, and as you enter, a photographer might be busy snapping shots of a model wearing the latest brand. Nearby, a designer works away at a sewing machine, drawing inspiration for their latest collection from the shared space. Victor Blanchet at work in the Halo kitchen.

Hotels 70

Hotels Café Design Catering 70

The Restaurant Times

AUGUST 27, 2021

During his 22 years with Marriott, he held diverse positions, from Executive Chef and Director of Food and Beverage to Vice President of Experience Design and Regional Vice President of Food & Beverage in the Middle East & Africa. What Goes Behind Developing An Exceptional Restaurant Design Philosophy.

Design 52

Design Specials Front of House Back of House 52

The Rail

APRIL 4, 2024

Depending on where you plan on moving, each neighborhood has its own set of rules that could significantly influence your business operations. These movers have extensive experience with commercial relocations and are well-equipped to move your bar fixtures and alcohol inventory safely.

Bar 52

Bar Customer Experience Email Marketing Customer Service 52

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

The Restaurant Group

DECEMBER 29, 2023

The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. From culinary innovations to dining experience trends that brought in traffic, let’s recap 2023 food trends via this annual trends analysis of the year in the restaurant space. Eat’s a New Day!

2023 78

2023 Fast Casual 2024 Food 78

Modern Restaurant Management

AUGUST 8, 2022

But one thing is a universal truth: Without customers at your tables you will fail. Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. According to Cisco, 96 percent of customers prefer a business that offers free WiFi.

Loyalty Program 163

Loyalty Program Social Media Email Marketing Point of Sale 163

Chowly

APRIL 17, 2024

Their recent insights, shared on a Hospitality Hangout podcast episode, shed light on innovative strategies tailored to improve digital marketing for SMBs. By understanding and optimizing each stage of the customer journey, restaurants can create memorable experiences that drive customer satisfaction, loyalty, and advocacy.

Marketing 52

Marketing Social Media Email Marketing Online Ordering 52

Modern Restaurant Management

JANUARY 18, 2024

The journey of a cocktail from the bartender's shaker to the customer's hand reflects the trends, tastes, and innovations of the time. The Experience Economy The foremost trend shaping the cocktail realm in 2024 is the experience economy.

2024 106

2024 Compost Sustainability Presentation 106

Modern Restaurant Management

SEPTEMBER 28, 2021

Second-generation restaurant space—particularly locations in lifestyle centers, community centers, and inline retail environments—is proving to be beneficial to landlords, restaurateurs, and customers alike. New Ideas and New Influences. A Win-Win-Win Scenario. icing on the cake. Look for opportunities to save (e.g.

Dine-in 194

Dine-in Retail Consumer Goods Innovation 194

7 Shifts

JULY 16, 2021

Design the Floor Plan Layout. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Coffee Shop Concepts. Research the Market. Find the Right Location. Conduct a Feasibility Study. Obtain Funding.

License 459

License Hiring Equipment Point of Sale 459

Bingage

OCTOBER 31, 2019

With the introduction of customer relationship management (CRM) software, businesses of all types and sizes are able to nurture and strengthen their relationships with customers in a more efficient and productive way. The modern CRM software helps businesses grow and sustain customer relationships for long-term sales.

Innovation 40

Innovation Email Marketing Point of Sale Customer Experience 40

Future Food

NOVEMBER 7, 2021

As we have endured the past 18 months of the pandemic it is not accurate to say that Covid-19 has influenced the trends we will see and experience in the near future, as many trends were already starting to gather momentum, the pandemic has however accelerated their inevitability. Menus and food designed to travel.

2022 148

2022 Food Supply Entertainment Hospitality 148

Future Food

FEBRUARY 9, 2021

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. Never before has innovation mattered as much as it does in this transitioning post-Covid-19 world.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Perfect Daily Grind

JUNE 2, 2023

The new innovative panel discussion format will debut at PRF Colombia, which takes place on 14 & 15 September 2023 in Medellín. The two-day summit is designed to equip coffee educators with the latest knowledge and training techniques. The event featured various lectures, workshops, and sensory experiences.

2023 127

2023 Education Workshop 2024 127

Future Food

DECEMBER 5, 2019

The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. This space is receiving enormous focus & financial commitment in the field of continuous product development & innovation. The Customer 19.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Goliath Consulting

SEPTEMBER 18, 2023

From the ashes of legacy platforms, rise innovative and niche-focused alternatives. This makes Threads ideal for businesses looking to foster a sense of community and deepen relationships with their customers. Content Format Threads The design of Threads leans towards weaving narratives and extended discussions.

SEO 78

SEO Advertising Point of Sale Catering 78

Perfect Daily Grind

JUNE 22, 2022

Thanks to continued innovation, these machines are also increasingly offering a growing range of customisation options, including different types of milks and additional syrups. Most repeat customer purchase details can be saved to sales systems, so that the service can be much quicker than more traditional methods,” he says.

Serving 135

Serving Marketing Customer Service Beverage 135

Perfect Daily Grind

JANUARY 8, 2023

As an industry], we should acknowledge how Italian coffee culture has influenced espresso consumption,” he says. However, the apex of specialty coffee culture has moved firmly in the other direction – with plenty of innovation in how espresso is roasted, sourced, and served. Matthew Lewin is the Director of Sales at ONA Coffee.

Beverage 201

Beverage Consumer Goods Customer Experience Pricing 201

Modern Restaurant Management

DECEMBER 7, 2021

At Bacardi, we are driven by this purpose – with a family of premium spirit brands that are uniquely positioned to evoke emotions, catalyze experiences, and play an integral role in fostering connections, encouraging celebration, and enabling exploration,” says Tony Latham, Executive Vice President and Chief Financial Officer at Bacardi.

2022 191

2022 Point of Sale Sustainability Recycling 191

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

PathSpot

APRIL 26, 2024

Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Understanding the Impact of Cleanliness on Your Business Trust and Loyalty are critical for customer loyalty. Since COVID, customers have been very aware of the need for consistent cleanliness, which builds trust and creates loyalty.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Kounta

JANUARY 9, 2020

This fixation has driven innovations like self-serve kiosks and kicked off fads like ramen burgers. While ‘tap and go’ is already the norm for most customers, it will soon be the only mode of payment. To remain competitive in this saturated industry, ensure that your payment options cater to your customers’ demands.

Hospitality 98

Hospitality Cash Management Influencer POS 98

Bingage

DECEMBER 5, 2019

Related Read: 10 Ideas (Innovative) to Increase Your Restaurant Sales. and how to take photos that are customer-friendly and proper social media monitoring. 93% of consumers admit that online restaurant reviews influence their decisions ( Forbes ). It grows closer relationships with customers and increases customer retention.

Social Media 98

Social Media Marketing Consumer Goods Influencer 98

Perfect Daily Grind

JUNE 24, 2022

The event will include the Origin Trip Experience (held from 26 to 29 June), the Café Pergamino Barista Jam competition, and the Cold Brew Championship in partnership with Toddy. New study finds caffeine consumption can influence shopping behaviour. Customers who sign up will be able to receive up to five hot beverages per day.

2022 135

2022 2025 Events Café 135

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 153

2020 Influencer Point of Sale Food Safety 153

Mad Mobile

FEBRUARY 16, 2024

Welcome to the digital age of dining, where QR codes are becoming the cornerstone of a modern, efficient, and engaging restaurant experience. By scanning codes with a smartphone, customers are taken to your digital content instantly — be it menus, special offers, or even your social media pages. Why are restaurants using QR codes?

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Modern Restaurant Management

JULY 6, 2023

Now, you can resurrect your dead times and build a new stream of revenue through innovative technology providing messaging that appeals directly to each consumer on a personal level. However, there’s an opportunity to turn slow nights into "grow" nights and counter declining revenue by changing customer behavior.

Seating 176

Seating Innovation Marketing Loyalty Program 176

Modern Restaurant Management

SEPTEMBER 15, 2021

. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. ” Supporting Local. Paytronix Systems, Inc.,

2021 160

2021 Loyalty Program Retail Online Ordering 160