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Restaurants: The New Battlefield for Customer Experience

Modern Restaurant Management

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand.

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The American Restaurant 2022 (Post Pandemic)

Culinary Cues

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. Chances are pretty good that the point of interest will be a restaurant.

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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. The younger generations don’t just want great food, they expect memorable experiences.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215
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Secure Safer Off-Premise Dining

Modern Restaurant Management

Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. For example, when ordering takeout, 60 percent of consumers would feel comfortable if offered disinfectant wipers or sanitizer for them to use themselves. In the U.S.,

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MRM EXCLUSIVE: How Restaurants Can Use Pandemic-Era Consumer Behavior to Inform Their Strategies

Modern Restaurant Management

This isn’t lost on the National Restaurant Association, which sent a letter to Congress this summer to highlight the results of a recent consumer confidence survey and to urge leadership to replenish the Restaurant Revitalization Fund. Keeping Pace with Consumer Behaviors. Stop trying to appeal to a wide range of customers.

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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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