Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

Communication 182

Communication Hospitality Fast Casual Customer Service 182

Sling

JULY 6, 2023

The right employee communication app can mean the difference between a streamlined, straightforward workflow and a chaotic, confusing workflow, especially in the restaurant industry. In this article, we discuss the top employee communication apps so you can find a solution that works well for your entire team.

Communication 78

Communication 2023 Document Sourcing 78

Modern Restaurant Management

JUNE 30, 2023

” This was both a technology and operational fail due to lack of proper testing/QA and employee training. We also created signage that communicated clearly how to queue and pick up orders, whether they were made via mobile phone or in person. App adoption and changing customer behavior are hard enough to entice.

Operations 177

Operations Mobile Ordering Customer Experience Online Ordering 177

Culinary Cues

MARCH 22, 2020

So whether you are an owner/operator, manager, chef, or hourly employee let’s look at this reality and how we might learn from it moving forward. [] SURVIVAL. As owners/operators, managers, and chefs – if we have served the role of leader well then our employees will think of us as part of that family. are involved with.

Operations 361

Operations Guest Recovery Government Communication 361

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?

Operations 239

Operations Point of Sale POS Small Business 239

Culinary Cues

MARCH 23, 2020

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. This is where we are today. This equates to a level of fear that has not been part of our culture since the Great Depression.

Communication 291

Communication Healthcare Food Food Safety 291

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

Communication 197

Communication Email Marketing Customer Service Reservations 197

Crunchtime

FEBRUARY 7, 2024

Plus, 5 ways to improve compliance with standard operating procedures Whether you run a restaurant business with 500+ locations or a handful of convenience store locations, you know what work needs to be done – and how it should be done properly – to run your business effectively. What are standard operating procedures in restaurants?

Operations 78

Operations Audits Cash Management Food Safety 78

Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

Communication 166

Communication Social Media Customer Experience Online Ordering 166

Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Body language and facial expressions can communicate what a person is feeling. Once your employees understand what to communicate and how to communicate, it is time to practice!

Communication 155

Communication Training Dietary Restrictions Customer Service 155

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations. Employees can better understand their tasks and responsibilities with structured restaurant operations.

Technology 192

Technology Operations Food Safety Kitchen Safety 192

Hot Schedules

JUNE 30, 2021

Keeping Your Hotel Operations Agile Through Data-Driven Analytics. T hough global markets are steadily coming back online in 2021, noteworthy supply chain disruptions and workforce shortages have strained hotel operations at a time when the industry is most fragile. Read More Why Are Hotel Operating Costs Rising So Quickly?

Hotels 148

Hotels Operations Employee Relations Retail 148

Modern Restaurant Management

MARCH 29, 2020

The idea behind using these seemingly old pieces of technology was that it would help improve communication among employees, Neitzel said. Two-way radios are a great way to improve communication among a restaurant’s staff. Although these are strange times, communication is still very important and can make or break a business.

Communication 209

Communication Customer Service Food Order Technology 209

Modern Restaurant Management

FEBRUARY 2, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia talks crisis communications with Dave Poston and Megan Paquin, CEO and VP of Poston Communications, respectively. “Crisis communication is now way beyond the regular problems restaurants faced.

Communication 78

Communication Serving Management Management 78

Next Restaurants

MAY 12, 2020

Find a good way to communicate the steps you’re taking. This includes allows restaurants to operate at 50% capacity. So you know you need to keep your cleaning processes thorough and communicate those steps to customers. Communicate your cleaning process to instill confidence in your customers and your staff.

Communication 117

Communication Social Media Equipment Website Management 117

Apicbase

FEBRUARY 8, 2024

Similarly, restaurant operations management is about seamlessly making the whole operation work: facilitating an excellent customer experience, giving staff everything they need to do their jobs, and making the restaurant run smoothly and efficiently. What Is Restaurant Operations Management?

Definition 52

Definition Operations Management Management 52

Apicbase

FEBRUARY 8, 2024

Similarly, restaurant operations management is about seamlessly making the whole operation work: facilitating an excellent customer experience, giving staff everything they need to do their jobs, and making the restaurant run smoothly and efficiently. What Is Restaurant Operations Management?

Definition 52

Definition Operations Management Management 52

Modern Restaurant Management

APRIL 28, 2020

From the expansion of drive-through operations, delivery services and curbside pick-up, to on-lot pop-up restaurants and even satellite locations, restaurants are using technology to survive and, in some cases, thrive in these challenging times. Restaurants Doubling Down on Drive-Thru, Curbside and Delivery.

Operations 167

Operations Point of Sale Customer Service Mobile Ordering 167

Crunchtime

NOVEMBER 11, 2022

As critical functions in multi-unit restaurants, training and operations are inherently intertwined. Because operations leaders are focused on creating scalable processes, and helping teams better execute the work they do every day, training is a critical factor for success. Harris Khan, Vice President of Operations Services, Chipotle.

Training 101

Training Operations Employee Relations Technology 101

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchise 78

Franchise Franchising Operations Leadership 78

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

Modern Restaurant Management

NOVEMBER 21, 2019

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis.

Communication 118

Communication Food Certification Training 118

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. Among them, ConnectSmart® Kitchen remains a g ame-changer , revolutionizing how restaurants o p timize l abor and streamline their operations.

2024 52

2024 Operations Front of House Social Media 52

Modern Restaurant Management

AUGUST 25, 2021

Luckily, a commitment to more sustainable operations can coexist with healthy profits, and even growing margins. Below are five important areas of focus for restaurant and catering professionals who are re-imagining their operations for a newer, more sustainable normal. First Priority: Getting Smarter.

Operations 185

Operations Ordering Sustainability Food Supply 185

7 Shifts

DECEMBER 16, 2022

And they've done it all while building a team culture that any operator would envy. We chatted with Richmond Green, Partner and Vice President of Operations, about how they use 7shifts to simplify operations and stay in touch with their team. s operations. s operations. Communication and team engagement.

Leadership 370

Leadership Mobile Ordering Fast Casual Communication 370

7 Shifts

JUNE 16, 2022

Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. FACs are also a great way for franchisees to meet and learn from the best operators in their cohort. Communicate Expectations or an Agenda.

Franchise 370

Franchise Franchising Communication Front of House 370

Food Business

OCTOBER 20, 2017

The overriding key to any healthy work environment is good communication, but that can be a broad directive to follow. Millennials crave an atmosphere of open and transparent communication at all levels. Every restaurant, cafe, and brewery benefits from good, strong communication. It's attractive to owners, and to waitstaff.

Communication 100

Communication Brewery Employee Relations Small Business 100

Sling

APRIL 27, 2023

Restaurant operations management is essential for the long-term health of your business. It’s like working on the business rather than in the business and, done well, may help you move your operation to new levels of success. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

Sante

DECEMBER 8, 2020

Here are the top five things to focus on when streamlining your kitchen operations to improve your restaurant experience and achieve your overall goal of making customers happy. Chefs and restaurant owners decide to start their business because of a love for food and a desire to bring that food to the mouths of people in their community.

Front of House 130

Front of House Operations Back of House POS 130

Future Food

OCTOBER 30, 2023

As a Food and Hospitality Consultant working with shopping centres, mixed use development and stand-alone businesses in Australia, I share with you the many operational challenges I see across many different sectors. Future Food and the Sydney Fish Market are working together to ensure an exceptional level of operating standards.

Operations 78

Operations Uniforms Merchandise Small Business 78

Sling

JANUARY 6, 2020

Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. Without good communication between co-workers, you can’t improve team skills, complete projects successfully, or endure the challenges that every business will face.

Communication 78

Communication Information Definition Hiring 78

Sling

JANUARY 6, 2020

Team communication is an essential element of every business’s success, whether it’s a two-person operation or a two-hundred-person operation. Without good communication between co-workers, you can’t improve team skills, complete projects successfully, or endure the challenges that every business will face.

Communication 78

Communication Information Definition Hiring 78

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting this “load balancing” right isn’t easy, but it’s worth the effort because it makes operations more efficient, saves costs, and helps show employees that schedules are trustworthy.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations. Let’s take a more detailed look at precisely what BOH operations entail.

Back of House 52

Back of House FOH BOH Front of House 52

Crunchtime

JUNE 17, 2020

Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now. Reductions in operating capacity, changing operating hours, limited menus, and an emphasis on different sales channels are driving fluctuations in labor forecasts and employee schedules.

Communication 78

Communication Hospitality Operations Management 78

Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchise 60

Franchise Franchising Operations Leadership 60