article thumbnail

How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Body language and facial expressions can communicate what a person is feeling. Can they comp a customer’s meal, offer a coupon or gift certificate, free dessert? Verbal Language.

article thumbnail

The Revolution of Loyalty: The Punch Card Goes Digital

Modern Restaurant Management

Enhancing Customer Retention Through Personalization As punch cards and physical coupons give way to digital interfaces in the restaurant industry, I'm reminded of a familiar trend seen in other industries. Tailored Offers : When communicating with customers, consider their preferences, purchase history, and behavior.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 5 Best Restaurant Loyalty Programs of 2024

Bingage

One of the best loyalty programs for small businesses with features like customer segmentation, restaurant coupons and discount Rewards, Referrals, Feedback, & marketing automation. Businesses will get options to send personalised communication through SMS, Whatsapp marketing and Emails. Easy integration with the POS System.

article thumbnail

Restaurant Guide: Top 5 Best Restaurant Loyalty Programs to Use in 2024

Bingage

One of the best loyalty programs for small businesses with features like customer segmentation, restaurant coupons and discount Rewards, Referrals, Feedback, & marketing automation. Businesses will get options to send personalised communication through SMS, Whatsapp marketing and Emails. Easy integration with the POS System.

article thumbnail

Enticing Restaurant Customers with Loyalty Programs and SMS

Modern Restaurant Management

Digital channels offer a more streamlined approach, making it more intuitive for restaurants to communicate with their customers. Consider exclusive updates such as new merchandise and secret or upcoming menu items or VIP rewards such as targeted promotions or coupons.

article thumbnail

Top Tips to Show Appreciation for Your Employees This Year

Modern Restaurant Management

Not every employee wants a bottle of wine or a coupon but rather some time off or even just shout outs for accomplishments. These platforms utilize point systems and integrations with communications platforms to make it easy for managers and fellow employees to give out kudos. Implementing a Rewards System.

article thumbnail

How a Customer Loyalty Program Helps Restaurants Keep in Touch with Customers

Focus POS

With a loyalty program that resonates with what your customers value, you open the doors to greater communication with your customer base that translates to much more than just increased revenue. While you can send customers coupons and specials offers, these are also great ways to keep them in the loop about happenings with your business.