Social Hospitality

AUGUST 13, 2020

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Customer service is at the core of innovation and good business practices. Good customer communication is another vital pillar of long-term success in this industry. The industry never stands still.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free. Ready to keep learning?

Operations 367

Operations Management Management Mobile Ordering 367

Modern Restaurant Management

APRIL 17, 2024

Fifty-six percent of consumers surveyed said they choose/will choose in the future to order from a restaurant with lower fees. Open communication with customers is valuable in gaining insights before rolling out price changes. As we’ve seen several times, consumers are not always the most responsive to increased fees.

Pricing 193

Pricing Loyalty Program Customer Experience Consumer Goods 193

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free. Ready to keep learning?

Operations 353

Operations Management Management Mobile Ordering 353

7 Shifts

JUNE 28, 2023

Because of this communication bottleneck, scheduling was a "nightmare," and there was an overall dissatisfaction amongst staff, especially in the front of house, when requesting time off. Solutions Schedules that save money and time With 7shifts, Chulita has been able to make scheduling more efficient and less time-consuming.

Front of House 195

Front of House 2022 2023 Communication 195

Modern Restaurant Management

MARCH 21, 2023

Improving Communication with Customers With inflation increasing at record levels, it will be critical for QSR brands to easily relate the costs of materials, sourcing, and labor to customers clearly and concisely. During the pandemic, menu prices frequently changed, and products were often out-of-stock due to supply chain shortages.

Technology 186

Technology Consumer Goods Waste Supplies 186

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Do you employ alternatives to wheat flour to prepare gluten-free baked goods and pizza dough? If so, what are they?

Training 176

Training Front of House Kitchen Safety Allergens 176

Modern Restaurant Management

MARCH 20, 2024

Facing harsh headwinds in the form of stiff competition, tough macroeconomic conditions, and ever-evolving consumer preferences, running and scaling a successful restaurant business requires a nimble approach that encompasses four key focuses. Restaurants remain an attractive area for investment.

2024 177

2024 Cash Management Food Sustainability 177

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. Consumers at-large prefer independent restaurants to chains, so diversifying the types of restaurants under your management can give diners more of what they love. But to be clear, multi-location restaurant management is challenging. Sometimes less is more.

Management 370

Management Management Document Hiring 370

7 Shifts

JANUARY 19, 2022

Discover how a few are using 7shifts to manage scheduling and communication. Having many restaurants to manage is a pretty good problem to have. This is a game changer when it comes to multi-unit restaurant management, where sales forecasting can be incredibly time consuming. says Tory Halpin at Fresh.

Point of Sale 370

Point of Sale Franchise Franchising Communication 370

Modern Restaurant Management

APRIL 4, 2024

I thought a step-by-step guide that breaks down the platitude of “doing well by doing good” into actionable steps would spur more effective action toward sustainability. When sourcing, they can use their purchasing power to support producers who are good stewards of the land and treat their workers and animals humanely.

Sustainability 189

Sustainability Book Waste Food Supply 189

Modern Restaurant Management

MARCH 15, 2023

Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. Dynamic pricing is ill-suited to the restaurant industry because consumers’ biological and financial preferences around food–i.e.,

Pricing 180

Pricing Consumer Goods Customer Experience Food Order 180

Culinary Cues

DECEMBER 20, 2021

We are witnessing the death of service to those who service the end consumer. Restaurants, for decades, have depended on the intermediary wholesaler to identify, source, communicate, train, deliver, and support their needs. The end consumer is always best served when a collaborative service environment exists behind the scenes.

Point of Sale 411

Point of Sale Food Supply Supplies Small Business 411

7 Shifts

FEBRUARY 7, 2024

Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success. Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Owned by Toast.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Perfect Daily Grind

APRIL 4, 2023

It’s fair to say that many specialty coffee brands base their marketing strategies around the idea that coffee consumers want to be more connected to farmers. And while many coffee businesses believe that consumers also want to know the same information, is this really an accurate assumption?

Consumer Goods 144

Consumer Goods Sustainability Email Marketing Café 144

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. We have compiled a list of factors based on extensive research on consumer psychology and behavior trends. Leverage consumer data to learn about preferences, dietary restrictions, and favorite foods.

Loyalty Program 152

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 152

Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. While some automation and technology solutions can require quite an investment, there are plenty of things to enhance your presence, improve efficiency and tempt consumers that are more cost effective and expedient to implement.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Down the line, menus will become practically customized to the individual consumer. There are also more elevated analytics available that allow for a greater understanding of QSR consumer behavior.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Perfect Daily Grind

MARCH 21, 2023

However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers. Communication and partnerships “Communication is a key part of any relationship,” Martin tells me. “In

Pricing 176

Pricing Supplies Sustainability Communication 176

Goliath Consulting

APRIL 17, 2024

Moreover, the digital transformation of the craft beer industry is reshaping consumer engagement. Online platforms and mobile apps facilitate direct communication with consumers, offering virtual tastings, exclusive releases, and tailored recommendations based on preferences. ” Inc. percent, and in supermarkets by 5.3

Brewery 78

Brewery Consumer Goods Magazine Innovation 78

Social Hospitality

FEBRUARY 25, 2021

Now that restaurants and consumers have familiarized themselves with the technology, expect to see QR code usage expand and fill even more digital marketing needs for restaurants. They’re also a means of quick communication between restaurants and customers. 2020 was the year of the QR code comeback.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

Culinary Cues

FEBRUARY 16, 2022

Desperation is never a good approach towards hiring. I know how difficult staffing is right now, believe me – I hear it every day from every chef that I communicate with. WHY DO YOU COOK” is an all-consuming question that gets to the heart of who the person is and what he or she will likely bring to the kitchen position.

Uniforms 369

Uniforms Hiring Consumer Goods Communication 369

Embrace the Suck

FEBRUARY 12, 2020

It’s only good for the consumer, not the business. Communication is key if you want to build a badass culture. Communication in restaurants sucks! I know I just mentioned communication in the one above, however, it is such a big part of the problems that restaurant experience that it needs to be addressed again.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Modern Restaurant Management

DECEMBER 20, 2023

Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

Modern Restaurant Management

APRIL 8, 2020

" What are the most effective ways to reach customers and engage with them and the community? There are many ways to engage and connect with consumers in these challenging times and we encourage business owners to take advantage of all of them. In challenging times, the more communication, the better.

Small Business 199

Small Business Social Media Consumer Goods Communication 199

Modern Restaurant Management

OCTOBER 9, 2020

Had you only looked at the foot traffic data for the first two months of 2020, you might have been tempted to declare—and not without good reason—that it was shaping up to be a banner year for brick-and-mortar establishments. The data shows us that consumers are concerned for their safety. Put Safety (and Health) First.

Online Ordering 186

Online Ordering Email Marketing Social Media Retail 186

Modern Restaurant Management

JULY 26, 2021

For example, when ordering takeout, 60 percent of consumers would feel comfortable if offered disinfectant wipers or sanitizer for them to use themselves. Secure the collection area, by communicating health and safety efforts to guests with messaging and signage at the pickup/curbside line and/or notes inside takeout bags.

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

7 Shifts

JANUARY 23, 2024

To select a method that's right for your business, analyze both the pros and cons of each: Pen and paper: Using a pen and paper to create schedules on noticeboards is the most cost-effective, but also the most time-consuming and prone to mistakes. Learn more about shift trading and 7shifts team communication tools. Copy, paste, done.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. This speaks to a larger “transition” period we’re about to enter where, though things are opening back up, consumers will still want many of the same accommodations provided during the “stay-at-home” phase. Emily Washcovick.

Customer Experience 224

Customer Experience Consumer Goods Social Media Dine-in 224

Modern Restaurant Management

SEPTEMBER 16, 2020

“The good ol’ days” is a strong sentimental feeling. Restaurants need to communicate the change in safety measures and share the experience. You still have to provide an experience, even though it has become harder (but not impossible) to do and there are some venues already very good at it.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Modern Restaurant Management

JULY 13, 2020

Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. In fact, 70 percent of consumers are ordering takeout directly from restaurants amidst the pandemic. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular.

Consumer Goods 212

Consumer Goods Food Safety Customer Service Hiring 212

7 Shifts

JUNE 13, 2022

Since 2014, 7shifts has helped restaurant managers schedule, evaluate, and communicate with their workforce. Crawford leads CKE's Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers' evolving expectations. About 7shifts.

Loyalty Program 195

Loyalty Program Customer Experience Technology 2014 195

Modern Restaurant Management

DECEMBER 30, 2020

We have watched as the pandemic has gutted the economy, altered consumer behavior, and destroyed longstanding businesses essentially overnight. Over the past year, restaurants have had to evolve their communications to consumers with a sensitivity and transparency never before required around issues of safety and health.

2021 224

2021 Marketing Food Safety Back of House 224

Modern Restaurant Management

NOVEMBER 9, 2022

The time-consuming and tedious process is driving away good candidates. Gen Z, the target demographic for the restaurant industry, prefers to communicate via text. That may seem very time-consuming for employers, but you can turn to technology to help create that compelling experience. Make Screening a Conversation.

Hiring 196

Hiring Recruiting Website Management Social Media 196

Modern Restaurant Management

APRIL 30, 2021

Because the COVID-19 pandemic has only increased the demand for washroom cleanliness, restaurants should now carefully consider how to meet or exceed heightened consumer expectations around restroom hygiene before offering full-capacity indoor dining. Restaurant Restrooms Post-Pandemic. Back to Hygiene Basics.

Consumer Goods 198

Consumer Goods Sustainability Customer Service Innovation 198

Modern Restaurant Management

NOVEMBER 24, 2020

It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. If competitors are easier to find and communicate with, your business could lose customers quickly. Seasonal business owners should be consistently looking for ways to cut costs during slower times.

Cash Management 229

Cash Management Social Media Seasonal Menu SEO 229

Modern Restaurant Management

JANUARY 8, 2024

Gamification, with its engaging techniques, has emerged as a compelling solution for obtaining ZPD by delivering a meaningful value exchange for consumers and enables brands to acquire deeper insights that can be utilized to optimize marketing efforts, enhance customer segmentation, craft personalized offerings, and deliver targeted messaging.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212