Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Mostly I want readers to believe that hourly workers really can do great things when they’re properly managed. Why write this book now?

Coaching 106

Coaching Franchise Franchising Leadership 106

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Many operators are struggling to find any staff!

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

Communication 144

Communication Training Dietary Restrictions Customer Service 144

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. The most crucial area this applies to is with management. “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback.

Coaching 195

Coaching Training Book Customer Service 195

Culinary Cues

FEBRUARY 9, 2022

THE LAW: It is not enough to hire competent people. The chef must be the coach who recognizes strengths and weaknesses and builds consensus around common goals so that the machine works properly. [] A Teacher and a Trainer. If a chef fails to understand this, then he or she will eventually fail in that position. [] A Business Manager.

Restaurant Law 413

Restaurant Law Coaching Café Sourcing 413

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Leadership 402

Leadership Point of Sale Training Coaching 402

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. Some studies have shown that the highest attrition in many kitchens happens within the first two weeks of employment. Let’s work together to heal the wounds and do the collaborative, creative, and honest work of the cook and server.

Leadership 372

Leadership Restaurant Law Social Media Sports 372

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. PLAN BETTER – TRAIN HARDER. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. Harvest America Ventures, LLC.

Fine Dining 412

Fine Dining Coaching Dine-in Café 412

Embrace the Suck

JUNE 18, 2021

Symptoms: The owners and managers are in a constant state of stress, frustration, and overwhelm. The managers usually hide in the office and rarely (if ever) come out to talk to the staff or the guests. Symptoms : The owners and managers are exhausted, yet they are still determined. In school, these are your D & F students.

Leadership 354

Leadership Small Business Coaching Training 354

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Culinary Cues

SEPTEMBER 1, 2023

Are you consistent in how all of this is managed every day with every plate? Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 319

Fine Dining Dine-in Front of House Design 319

Modern Restaurant Management

APRIL 19, 2022

Finding great managers is one of the biggest challenges for a restaurant owner. And if your restaurant is open from morning to night, you will have to find multiple people who can fill the management roles. Operating on a niche schedule means you only need one manager. Our restaurant closes at 3 p.m.

Specials 191

Specials Coaching Customer Experience Customer Service 191

Rocket Fuel

APRIL 5, 2022

The BEST recipe for QSR success includes: Hiring the right people. Thoughtful, thorough training. Hiring the right people. You’re probably not going to be the one conducting the majority of your interviews, so to make sure you’re hiring the right people , take a look at your interviewers. Enforcing the rules.

Coaching 52

Coaching Cash Management Hiring Training 52

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 183

2001 Coaching Hiring Take-out 183

Perfect Daily Grind

FEBRUARY 7, 2023

To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos. He has also trained 15 national Barista Championship winners from around the world.

2011 134

2011 Coaching Events 2007 134

Crunchtime

FEBRUARY 7, 2024

Historically, operators have relied on paper checklists and field management teams to roll out and enforce their standard restaurant operating procedures and as part of their retail operations management. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Bar and Restaurant Coach

AUGUST 1, 2019

Today we’re talking specifically to Baby Boomers, Gen X, and Millennials who (for the most part) will be hiring, training, and managing this new generation. What You Need to Know When Hiring, Training, and Managing Gen Z Employees. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen).

Hospitality 95

Hospitality Employee Relations Coaching Hiring 95

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. PLAY #1: Hire Quality Seasonal Staff. Effective & Efficient Onboarding Training.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Embrace the Suck

JUNE 8, 2019

Instead, most run around like the chicken with its head cut off and claim they are “managing.” John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Step Two: Hire the Right People. You need to resist this urge to hire quickly. ” No.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

The Restaurant Coach University

SEPTEMBER 10, 2017

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants. In fact, 95% of business coaches focus on systems.

Coaching 79

Coaching Take-out Marketing Hiring 79

Apicbase

MARCH 17, 2023

Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! You can use technology to optimise or automate various tasks , such as inventory management and ordering, which helps reduce errors and increase efficiency.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

The Restaurant Coach University

JANUARY 29, 2017

All the training, all the hard work, all the time fine-tuning your team and brand are paying off. You’ve made some bad hiring choices (usually when desperate to fill positions, which is known as “panic hiring”). You need to understand millennials in order to manage them properly. Your Staff. Your choice.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. It all starts with more training, explaining the “why”, and making the systems a non-negotiable.

Coaching 337

Coaching Training Social Media Hiring 337

Culinary Cues

MAY 5, 2021

My question to you is, how will management of Restaurants, Clubs and Hotels try to provide a sense of balance and wellbeing for the chefs who have the history of working from dawn until well into the night, six and sometimes seven days a week. REALIZATION, TRAINING, DELEGATION, AND RESULTS: Ultimately, owners and operators care about results.

Hotels 419

Hotels Coaching Employee Relations Training 419

MBB Hospitality

OCTOBER 2, 2019

Hiring a Management Consulting Company to Help. We at MBB Management can help you with all of this as well as with all other elements of your business. Our consultants can aid you in hiring personnel as well as increasing efficiency and quality and boosting up franchise sales.

Franchise 40

Franchise Franchising Employee Relations Travel 40

MBB Hospitality

APRIL 25, 2018

Save yourself a lot of headaches by hiring someone who has had previous hospitality experiences , especially in the niches you are hiring for. MBB Management also specializes in restaurant and franchise consulting. MBB Management can also help you recruit prime positions like your chef and general manager.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. More Tropical in Colorado.

Franchise 92

Franchise Franchising Loyalty Program Book 92

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. You're classically trained. What are we going to do? You did that out of necessity.

Front of House 370

Front of House Back of House Take-out Book 370

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. At her first job as a server, she tried to show a new hire how to make a side salad. Hopdoddy also lays out a clear path to management.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

NOVEMBER 24, 2021

Franchising for Heroes is the creation of Pivotal Growth Partners manager of strategic projects and special initiatives and former police officer, Martin Parker. She will directly oversee corporate and franchise operations, training, off-premises, and purchasing. Donato's to Expand in the Carolinas.

Franchise 163

Franchise Franchising Loyalty Program 2022 163

Embrace the Suck

JUNE 13, 2022

Instead of becoming “the owner” I gave myself six jobs instead: Chef, General Manager, bookkeeper, HR Director, Chief Marketing Officer, maintenance man, and Beverage Director. Hiring is the gatekeeper that protects that culture. It is the hardest part of my coaching program. And I wasn’t sure why.

Back of House 44

Back of House Food Truck Point of Sale Take-out 44

Modern Restaurant Management

JANUARY 23, 2023

After inviting managers and stakeholders to a two-day brainstorming summit at the beach, thought leaders debuted an intentional tenet for our company called How We Roll: This 100-percent collaborative process is the result of long, meaningful (sometimes brutally honest) conversations. Fourth, adopt a coaching mentality.

Coaching 193

Coaching Employee Relations Hospitality Social Media 193