Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Rick Camac Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). Here are their responses.

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2020 Online Ordering Point of Sale Fast Casual 154

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 124

Bar Cash Management Loyalty Program Point of Sale 124

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin.

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2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

JANUARY 27, 2020

Most people do not want to order in person or by calling if they have an alternative, and by integrating pickup with delivery orders our restaurant partners have a complete picture to more efficiently manage their operations." This is a game changer in quick-serve and fast casual restaurants."

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Catering Mobile Ordering Customer Service Leadership 109

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. If there is a specific type of business that could benefit during the remainder of 2020, it could be the fast food industry.

Loyalty Program 118

Loyalty Program Fast Casual Online Ordering Consumer Goods 118

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations.

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Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

JUNE 19, 2020

This singular focus has allowed Bloom to create a world class enterprise analytics and marketing platform that saves at-risk customers, builds and manages online reviews, while increasing customers’ frequency. Document Management & Search — Easily store, search, and access invoices from anywhere. Shake Shack Inc.

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Food Safety Customer Experience Website Management Employee Relations 116

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

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2020 Kitchen Safety Consumer Goods Point of Sale 135