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Restaurants Can Fight the Bite of Chargebacks (Infographic)

Modern Restaurant Management

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks.

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MRM EXCLUSIVE SURVEY: What Are the Barriers and Motivations Driving Restaurant Visits?

Modern Restaurant Management

But how do consumers feel about the reopening? Working with Modern Restaurant Management (MRM) magazine, In July 2020, Reach3 Insights conducted a study exploring consumer expectations around the dine-in restaurant experience amid COVID-19. How comfortable are consumers with tech and the contactless experience?

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2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 193
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What Is a POS System? A Guide for Restaurants and Small Businesses.

SpotOn

While those classic cash registers did wonders back in the day, point-of-sale (POS) systems have now become the industry standard for small businesses and restaurants. Alongside transactions, modern POS systems run software applications to help businesses manage their employees, reach new customers, and encourage existing ones back in.

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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 193
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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

More than 9,500 consumers were polled for the study , which ranks the brands on three factors –consumers’ satisfaction levels with their most recent visit, their likelihood to return to the brand soon, and their trust in the brand. Since COVID, the dynamics of consumer decision making have changed.

2021 189
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POS Systems: The Backbone of Restaurant Tech

Modern Restaurant Management

Feature-rich mobile POS systems have evolved to processing orders, sending tickets to the kitchen, providing detailed reporting and offering thorough inventory and business management. Cash registers are a technology of the past as business owners now focus on greater flexibility and control. The Future of POS.

POS 101