Modern Restaurant Management

JULY 19, 2022

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Many consumers still wanted the experience of going “out” to eat, so digital channels didn’t upend the industry. All comments should be acknowledged, whether they’re good or bad.

Online Ordering 185

Online Ordering Cash Management Mobile Ordering Food Order 185

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. The management team. Management team. Are they an island, or do they have good connections?

Point of Sale 398

Point of Sale Back of House Document Download 398

The Rail

MAY 27, 2024

By Jane Slade, Contributor Most of us are used to customers leaving a bit of extra cash on the table as a compliment for a job well done. But with rising awareness of just how hard waiting staff, chefs, and managers have to work to make a restaurant a success, diners may feel obliged to leave a tip – it might just not be what you expect.

Cash Management 52

Cash Management Customer Service Consumer Goods 2023 52

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Managing cash flow can be difficult for seasonal businesses. Plan for Gaps in Your Budget.

Cash Management 229

Cash Management Social Media Seasonal Menu SEO 229

Modern Restaurant Management

DECEMBER 28, 2022

More than just a rental solution, EaaS can turn those big-ticket pieces of equipment restaurants rely on into services fully managed by a third party provider. The benefits include: Operational consistency – EaaS providers are motivated to keep your equipment in good working order at all times. EaaS for Big Business.

Small Business 193

Small Business Equipment Cash Management Back of House 193

SpotOn

MAY 20, 2024

Giving should feel good. The ubiquity of tips, the prevalence of cash-free payments, and a lack of clarity around service charges have left consumers and operators alike searching for a sustainable solution.  If there’s a tip jar, tip cash, otherwise, you can usually add a percentage or dollar amount to your order. 

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

Modern Restaurant Management

SEPTEMBER 29, 2022

Setting up and maintaining a good customer relationship is critical to your hospitality and restaurant industry. These tips for managing aggressive customers can take you from the beginning of a conflict to a peaceful and amicable resolution. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Cash Management 193

Cash Management Customer Service Food Safety Restaurant Law 193

Modern Restaurant Management

AUGUST 19, 2020

As the world of hospitality attempts to recover from the impact of Covid-19, maintaining cash flow and slowly building up revenue are key elements to any establishment’s ability to survive. It’s a delicate balance of cash flow and savings on overhead costs that has restaurant owners scrambling for solutions.

Cash Management 227

Cash Management Point of Sale Consumer Goods Small Business 227

Modern Restaurant Management

MARCH 15, 2023

Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst, Capterra, for additional insights on the survey results.

Pricing 180

Pricing Consumer Goods Customer Experience Food Order 180

Modern Restaurant Management

JANUARY 10, 2023

Modern Restaurant Management (MRM) magazine asked Burke to offer additional insights on how restaurants can best use Tik Tok in their marketing efforts. What makes Tik Tok an effective income generator, particularly for cash-strapped smaller restaurants? Yes, your videos need to be of quality, with aesthetic appeal and good resolution.

Marketing 209

Marketing Social Media Small Business Cash Management 209

SpotOn

MARCH 4, 2024

While those classic cash registers did wonders back in the day, point-of-sale (POS) systems have now become the industry standard for small businesses and restaurants. Alongside transactions, modern POS systems run software applications to help businesses manage their employees, reach new customers, and encourage existing ones back in.

Small Business 52

Small Business POS Cash Management Point of Sale 52

Cheetah

NOVEMBER 4, 2021

This important development aligns with the growing trend of conscious consumers demanding increased transparency, already apparent in flights, ridesharing like Uber and Lyft and mobile plans. Why Itemized Bills Are Good for Restaurants. But is the business equipped to manage the incoming flow of customers?

Delivery 148

Delivery Cash Management Restaurant Law Mobile Ordering 148

Modern Restaurant Management

AUGUST 4, 2020

Nowadays, though, owners and managers unable financially to bring back their full complement of staff are relying on the technology to facilitate almost everything with a food order, except make it. Lines, regardless of what creates them, are never good things in the service industry. Here’s how: Augmenting the Workforce.

Cash Management 185

Cash Management 2003 Mobile Ordering Customer Service 185

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Embrace the Suck

JANUARY 20, 2021

The good news : The world is not going to end! They didn’t have adequate cash reserves and lived for the weekend sales to keep them going. We should be managing our inventory better. It’s not a good feeling. This will also reduce inventory and staffing as well, which is a good thing moving forward.

Social Media 416

Social Media 2001 Online Ordering Cash Management 416

Clover - Restaurants

MARCH 26, 2024

Many areas restrict cottage wares to a certain quantity of canned or baked goods (think pickles, jams, and cookies). It may or may not matter to the kitchen managers what time you use the space. Forking over that cash can be worth it if it saves you (or your team) precious time and effort. on weekdays and before 8 a.m.

Food Truck 52

Food Truck Cash Management Website Management Small Business 52

Modern Restaurant Management

JULY 27, 2020

But how do consumers feel about the reopening? Working with Modern Restaurant Management (MRM) magazine, In July 2020, Reach3 Insights conducted a study exploring consumer expectations around the dine-in restaurant experience amid COVID-19. How comfortable are consumers with tech and the contactless experience?

Mobile Ordering 202

Mobile Ordering Online Ordering Consumer Goods Food Safety 202

Modern Restaurant Management

JULY 7, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The logic with high deductible plans and consumer-driven strategies in healthcare used to be that participants would be more judicious in spending their dollar for medical services.

Cash Management 178

Cash Management Healthcare Restaurant Law Hospitality 178

Modern Restaurant Management

OCTOBER 19, 2023

But it’s not just newbies to franchising – or restaurant franchises themselves, for that matter – that need to stay on top of the management intricacies that characterize the business. It should be updated regularly, and that can be time-consuming, especially for growing concepts.

Insurance 98

Insurance Franchise Franchising Document 98

Modern Restaurant Management

MAY 5, 2021

More than 9,500 consumers were polled for the study , which ranks the brands on three factors –consumers’ satisfaction levels with their most recent visit, their likelihood to return to the brand soon, and their trust in the brand. Since COVID, the dynamics of consumer decision making have changed.

2021 189

2021 Loyalty Program Coupons Fast Casual 189

Indoor Media

JULY 8, 2021

The Federal Trade Commission (FTC) takes action to prevent fraud perpetrated against consumers, including false advertising. Generally, the FTC will send a warning letter before taking any action against false advertising, giving the perpetrator time to remove the ad and make good. Social media advertising works best for this.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Society Insurance

NOVEMBER 15, 2022

To expedite the process of wrapping up for the night, restaurant and bar owners can turn to a closing checklist that outlines tasks to be completed by front-of-house staff, back-of-house staff, and management. Taking inventory and reporting low-stock items to the chef or manager. Properly securing all cash in a drop safe.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

7 Shifts

DECEMBER 3, 2019

Since this is (at least) your second business, you should have written a business plan already, so we won’t bore you with the details of what a good business plan should contain. However, opening a business can easily become a full-time job, which limits the amount of time you’ll have to manage your existing locations.

Franchise 368

Franchise Franchising Audits Point of Sale 368

Modern Restaurant Management

MARCH 24, 2020

Feature-rich mobile POS systems have evolved to processing orders, sending tickets to the kitchen, providing detailed reporting and offering thorough inventory and business management. Cash registers are a technology of the past as business owners now focus on greater flexibility and control.

POS 101

POS Cash Management Point of Sale Mobile Ordering 101

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 224

Customer Experience Consumer Goods Social Media Dine-in 224

Ken Burgin

DECEMBER 12, 2023

Not as glamorous as the cool and creative ones who are bubbling with new ideas for marketing, management and all the hot topics. They make the least demands on management time. They look for an organised workplace and an intelligent manager, because they usually know the right way to do things.

Cash Management 68

Cash Management Uniforms Consumer Goods Management 68

Culinary Cues

OCTOBER 23, 2019

Now, think about this – when did we become so attached to technology that a bartender couldn’t work out of a cash drawer, or simply have me sign a bill to my room knowing that it could be charged to my account at a later date? When I asked for a drink, the bartender told me that she couldn’t serve me because the computer system was down.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Modern Restaurant Management

JULY 23, 2020

But the news cycle has demonstrated that one day’s positive outlook is countered with dire reports of additional cases the next – with consumers jolted back to compliance with safety recommendations. Another challenge is consumers’ desire for food and beverage experiences while protecting against unsafe contact.

Technology 184

Technology Kitchen Safety Food Safety Customer Experience 184

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Consumers are embracing online ordering, curbside pickup, and delivery. Ghost kitchens will help cash-strapped entrepreneurs get a start in the industry. Restaurants either embraced technology and survived, or didn’t.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Consumers are embracing online ordering, curbside pickup, and delivery. Ghost kitchens will help cash-strapped entrepreneurs get a start in the industry. Restaurants either embraced technology and survived, or didn’t.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Deliverect

JUNE 30, 2020

Today’s consumer wants a unique, personalized food experience that may not even take place in your restaurant. So how can you make sure you streamline your operations so you can give the customer what they want, while managing your business in the most efficient way? Managing your staff with Online Werkrooster (Belgium only).

Food 94

Food Online Ordering Cash Management Waste 94

Perfect Daily Grind

SEPTEMBER 15, 2022

Without the financial capability to invest in farm management, some farmers are forced to abandon coffee production altogether in search of more profitable cash crops. Amy Oroko is the Sustainability Manager for Glasgow roaster Matthew Algie , which has partnered with Fairtrade UK for the past 25 years. “We

Sourcing 145

Sourcing Sustainability Certification Pricing 145

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 124

Bar Cash Management Loyalty Program Point of Sale 124

Lavu

DECEMBER 20, 2019

Under Internal Revenue Service regulations , employees must keep a daily record of the cash and non-cash tips received, either directly or indirectly. amount of cash tips to their employer by the 10th of the following month. Employees must report any non-cash tips on. Inventory Management. Cost of Goods Sold.

Cash Management 78

Cash Management Point of Sale Employee Relations Inventory 78

The Restaurant Times

SEPTEMBER 30, 2021

Restaurant operations, as we know them, are being totally upended by innovation and technology and when used correctly, restaurant management software is a sure-fire approach to assure a restaurant’s success. . Imagine the time and cost efficiencies you could get with a complete restaurant management system.

Management 98

Management Management Cash Management Front of House 98

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Pizza companies have long managed their delivery services independently.

2022 216

2022 Customer Service Online Ordering Website Management 216