7 Shifts

AUGUST 18, 2021

Keys to customer service success Technology For an Excellent Customer Experience. Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Recommended Reading: BLOG NAME. Take orders with care. Engage with them online. Table of Contents.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Focus POS

JUNE 2, 2020

It could be argued that the restaurant industry has been hit the hardest when it comes to stay-at-home orders and social distancing mandates; however, the resilience of the restaurant industry cannot be denied, and as restaurateurs shift their thinking from, “How am I going to survive?” Illness Resurgence is Highly Likely .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Focus POS

DECEMBER 22, 2021

Technology for Successful Restaurant Management. These four leading technologies will help you build the success of your business. Online ordering. Due to the pandemic, many patrons have moved to online ordering to avoid contact with others. H3: A strong loyalty program.

Management 146

Management Management Loyalty Program Online Ordering 146

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

7 Shifts

SEPTEMBER 15, 2021

In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Restaurant365

DECEMBER 6, 2019

Your servers can fire orders right to the kitchen, get a real-time list of 86’d items from the chef, and accept payments from guests right at the table – all of which give them more time to provide exceptional service to your guests. A Mobile POS Increases Order Efficiency. What is a Mobile POS?

POS 117

POS Blog Mobile Ordering Front of House 117

Lavu

MARCH 6, 2020

To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. The aim is to encourage repeat customers and cultivate customer loyalty. Online reservation platforms and review sites.

Technology 78

Technology Marketing Loyalty Program Social Media 78

7 Shifts

JANUARY 7, 2021

What are they ordering? See how they’re branding themselves online and across social media, and what kind of promotions they’re running throughout the week. There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 47% foresee increased reliance on technology to address labor challenges, while 45% acknowledge the need for more employees to meet rising customer demands.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

7 Shifts

NOVEMBER 1, 2022

See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week. Your website and social media channels provide a sneak peek into your restaurant experience, so it's essential your online presence is inviting and builds excitement to encourage people to visit.

Seating 221

Seating Email Marketing Marketing SEO 221

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. However, advancements are also present there in the form of AI chatbots that can offer assistance to your online customers.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Focus POS

DECEMBER 11, 2019

Menu and order Customization. According to a consumer study by Deloitte , the number one factor that influences consumers when selecting a restaurant is menu options and order customization. Self-service kiosks for example, engage customers and make them part of their experience giving them freedom to easily customize their own orders.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Focus POS

SEPTEMBER 10, 2020

While it’s possible to get by on manual processes, these are outdated, and won’t give you proper tools you need in order to handle the competition. Online ordering. Online ordering is one of the most popular ordering channels for consumers today. Loyalty program.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

The Restaurant Group

DECEMBER 9, 2019

Here is a look at some of the current culinary, economic and technological trends that will be sure to impress consumers. That being said, more diners are ordering their food to-go than ever. Technological Trends. Technology has proven to be a restaurant’s best friend. Culinary Trends.

Technology 68

Technology Loyalty Program Customer Service Online Ordering 68

Bingage

APRIL 14, 2021

Then being a restaurant owner, why wouldn’t you prefer the latest restaurant technology for the business’s smooth operation & long-term growth. To be updated and evolv e the latest technology, POS software is being designed for this purpose. Everything is now digitalised! What is Restaurant POS software?

POS 97

POS Loyalty Program Online Ordering Point of Sale 97

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. ” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. . “It is unbelievable how quickly things can change.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. Responding to online reviews.

2020 189

2020 Website Management Online Ordering Point of Sale 189

Bingage

JULY 18, 2020

For online food businesses like cloud kitchen or ghost kitchen or any other food delivering business, digital advertising may be a remarkable useful resource in promoting, in addition to operating the business. Restaurants can receive online orders for pickup or delivery directly from Google Search, Maps, or the Assistant.

Delivery 98

Delivery Social Media Marketing Online Ordering 98

Lavu

DECEMBER 16, 2019

While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. If you don’t already have a loyalty program started, you’ll need to think about the following while considering an app: know your customer base.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

The Rail

MARCH 21, 2023

By Andrea Abbondanza, Contributor In our previous QR blog post , we looked at seven reasons why your restaurant should start using QR codes and the immense benefits they provide both your guests and your staff. With a simple scan of the code, customers can view the restaurant's menu and place orders directly from their mobile devices.

Social Media 111

Social Media Email Marketing Front of House Customer Experience 111

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. More than two thirds (69 percent) of consumers say it is still their preferred method, compared to 9 percent who want to order through their phone.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

ChowNow

MARCH 17, 2021

2020 flipped the restaurant industry upside down, and the restaurant industry statistics compiled in this blog post convey just that. It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering. 42% of restaurants plan to invest in customer loyalty programs. BrightLocal ) .

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

Goliath Consulting

MARCH 28, 2022

PayPal allows customers to pay with their smartphone or for online orders. PayPal is one of the oldest and most trusted online payment methods used worldwide. Restaurants can also use app payments as a way to start a loyalty program, as mentioned in our last blog. App payments can be used in many ways.

Fast Casual 78

Fast Casual Mobile Ordering Online Ordering Loyalty Program 78

Bingage

JULY 18, 2020

For online food businesses like cloud kitchen or ghost kitchen or any other delivering online food, digital advertising may be a remarkable useful resource in promoting, in addition to operating the business. Restaurants can receive online orders for pickup or delivery directly from Google Search, Maps, or the Assistant.

Delivery 98

Delivery Marketing Social Media SEO 98

The Restaurant Times

JANUARY 14, 2022

If you are to start a waste-free restaurant in the US, then this blog post can help you understand the steps involved in the process. You need to visit the IRS website and apply online for an EIN application. (ii) You need to visit the US Food and Drug Administration (USFDA) and apply online for the food service license.

Waste 98

Waste License Loyalty Program Website Management 98

Focus POS

DECEMBER 19, 2019

Online Ordering. 81% of consumers use a restaurant website to order food online, and 70% of website traffic will be off-premises by 2020, according to the National Restaurant Association. If you haven’t already made the leap, you absolutely must implement online ordering in 2020. Loyalty and Marketing Tools.

POS 107

POS Hospitality 2020 Loyalty Program 107

Focus POS

AUGUST 6, 2019

online, in a physical store, or by phone). In an era of constant connectivity, providing positive customer experiences both online and offline is critical. Here are three reasons omnichannel affects restaurants: Ordering Convenience. Here are three reasons omnichannel affects restaurants: Ordering Convenience.

Mobile Ordering 74

Mobile Ordering Loyalty Program Online Ordering POS 74

Cheetah

MAY 1, 2020

Encourage Customers to Order Food Directly from Your Restaurant Customers are eager to support their favorite mom-and-pop restaurant by ordering takeout food. What they don’t know is that every time they place an order via a third-party food delivery app it’s costing the restaurant money. For the free form visit here.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Restaurant365

JULY 29, 2021

Use of automation and self-service for both in-store ordering and drive-thrus. Touchless or cardless transactions on online channels that allowed customers to close checks without involving a server or cashier. Increased focus on restaurant loyalty programs or custom mobile apps. Negotiate updated terms with vendors.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Restaurant365

DECEMBER 17, 2019

Technology Costs. Investing in restaurant management technology is an essential part of restaurant costs. Your advertising will be how you communicate this brand, in order to draw in customers. Find out how much you can save using Restaurant365 technology with this handy prime cost calculator. Marketing Costs.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

Restaurant365

DECEMBER 2, 2019

Cloud-based technology is especially important if you run multiple concepts or multiple units as it allows you to access and control information across locations. Over time, smart suggestive ordering, based on sales reporting forecasts and par level inventory, can reduce over-ordering and food waste. Controlling your food costs.

Management 97

Management Management Point of Sale Inventory 97

Bingage

JANUARY 29, 2021

You can also keep track of their drink orders, so they don’t have to go up and ask every time they want another sip. Using highly personalized, relevant content helps convert these prospects into loyal customers using new technology & marketing automation platforms. Use Latest Restaurant Technology. Don’t Miss!!

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

The Food Corridor

MARCH 27, 2023

And more and more often, whether we realize it or not, it’s also where we’re ordering our food. But moving to a delivery- only model has been made possible recently by advances in technology and changes in consumer habits. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. It can then alert wait staff when orders are ready. Flexibility.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Black Box Intelligence

AUGUST 5, 2021

The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Technology like self-service kiosks can also offset labor costs, but they require an upfront investment. Restaurant labor costs are rising.

Recruiting 98

Recruiting 2021 Management Management 98

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Ordering meals online and taking advantage of online food delivery was perceived as safer for many guests during social distancing restrictions.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Restaurant365

DECEMBER 4, 2020

In addition to addressing customer concerns about dine-in in general, you may want to consider implementing technology changes that allow for social distancing protocols. In December 2019, Restaurant Technology news reported that 70% of consumers use their mobile devices when making a dining purchase.

2021 78

2021 Operations Mobile Ordering Social Media 78