7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? Your employees know that this is not the best way to start a dining experience.

Kitchen Safety 335

Kitchen Safety Back of House Front of House Customer Experience 335

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. There are few certainties at this time except an understanding that this is not over.

Point of Sale 308

Point of Sale Customer Service Customer Experience Cash Management 308

Culinary Cues

APRIL 23, 2022

The cost of raw materials seems to always go up, most ingredients that restaurants use are highly perishable, customer volume is less predictable than we would like, seasonal differences in quality are quite significant, the supply chain is out of step with demand, and waste seems to be a real problem in many operations.

Food 385

Food Seasonal Menu Waste Point of Sale 385

Hot Schedules

NOVEMBER 3, 2020

Top 3 Fundamentals of Running Vital Restaurant Operations. Between documenting team member wellness to modifying your roster to accommodate changing consumer demand, operating during a pandemic has certainly challenged the way we view success. Measure & Maximize the Guest Experience. They still are sales and labor.

Operations 148

Operations Document Point of Sale Social Media 148

Culinary Cues

NOVEMBER 11, 2022

But what about your food, what about the guest’s reaction, what about creating memorable experiences, what about your connection to the plate? Take a moment to assess, to line up the results of your work with your vision of the plate, the guest experience, and the brand that you are trying to build. Mission accomplished.

Customer Service 347

Customer Service Customer Experience Uniforms Point of Sale 347

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

APRIL 5, 2022

Various existing and new companies are adopting this trend to reduce operational expenses and risks. In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. The result was a 25% percent spike in sales in just two months.

Online Ordering 196

Online Ordering Point of Sale Website Management Inventory 196

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. I have the privilege of working with many different restaurants and food businesses. So why does it sometimes go wrong?

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Bingage

JUNE 27, 2023

In today’s competitive e-commerce landscape, building a loyal customer base is crucial for the success of your online store. One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Our platform empowers businesses to enhance customer retention and increase customer lifetime value (CLV).

Loyalty Program 98

Loyalty Program Point of Sale Social Media Email Marketing 98

Culinary Cues

AUGUST 31, 2020

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability. I am the chef” has oftentimes been a statement that points to his or her authority over others.

Leadership 402

Leadership Point of Sale Training Coaching 402

Restaurant365

DECEMBER 4, 2020

Certainly, 2020 brought challenges for the restaurant industry that most owners and operators didn’t see coming. COVID-19 has prompted massive changes in how restaurants operate. Other restaurants had to shift operations to a limited-capacity model, adjusting labor and food costs to match new sales levels.

2021 78

2021 Operations Mobile Ordering Social Media 78

7 Shifts

FEBRUARY 26, 2021

What are the benefits of self-operated delivery for restaurants? This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Which means no fees paid to UberEats, GrubHub, Postmates, DoorDash.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. trillion in sales for 2024 signals strong economic activity.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Restaurant365

DECEMBER 20, 2021

As a restaurant finance or accounting leader, you and your team can play a unique role in supporting your operations team. While both areas may be executed through the operations team, revenue and expenses can be optimized with help from thoughtful and thorough financial analysis. Working with operations to set a prime cost goal.

Operations 78

Operations Leadership Point of Sale Cash Management 78

Restaurant365

NOVEMBER 19, 2019

Becoming successful in the restaurant industry is difficult but staying ahead of operational challenges is even harder. To prepare for the new year, restaurant owners, operators, and managers need to start planning now. Here are the top 10 operational challenges restauranteurs should expect in 2020: 1.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Goliath Consulting

MAY 31, 2023

Are you a restaurant owner or manager looking for ways to attract more customers and increase sales? In this blog post, we’ll explore how geo-fencing can help your restaurant business and provide tips for implementing this strategy effectively. Look no further than geo-fencing! What are Advantages of Geo-fencing?

Point of Sale 78

Point of Sale Email Marketing Customer Experience Advertising 78

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Your restaurant’s main selling point is the food. Both approaches might cause your restaurant to fail in attracting new customers.

Marketing 226

Marketing SEO Front of House Website Management 226

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

MadMobile

JUNE 8, 2023

With so many points of sale (POS) systems available in the market, finding the best POS for small businesses is essential to running your operations efficiently. In this blog, we will dive into the best features to look for when considering which POS system to invest in for your small business.

Small Business 52

Small Business POS Point of Sale Online Ordering 52

Hot Schedules

JULY 26, 2021

Rather than limiting inventory or reducing the customer experience, here are five ways the right retail scheduling solution empowers managers to cut costs through efficient workforce management — without burning out the staff. Enforced clock-ins through an integration with your Point-of-Sale (POS) system and labor management tools.

Retail 148

Retail Point of Sale Employee Relations Inventory 148

7 Shifts

JUNE 3, 2022

While money isn't everything, it's one of the biggest pain points for restaurant workers right now. For the average restaurant, that means serving four more customers a day. We don't have to tell you that the restaurant industry has a turnover problem. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It. Implement a tip pool.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

7 Shifts

MARCH 27, 2020

states are forcing non-essential businesses to stop operations. However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Consider things like merchandise sales, inventory sales, or private cooking lessons.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. Each daypart — morning meal, lunch, dinner, and P.M.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Modern Restaurant Management

JANUARY 22, 2020

When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 228

Customer Service 2020 Social Media Mobile Ordering 228

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Loyalty Program 203

Loyalty Program Mobile Ordering Customer Experience Online Ordering 203

Restaurant365

OCTOBER 15, 2021

Because sales and labor needs can change by the hour, day, week, and month, it can be difficult to control your labor budget over time. With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Salaried Employees.

Management 148

Management Management Point of Sale Employee Relations 148

Focus POS

AUGUST 12, 2020

When you operate a restaurant, it’s easy to get caught up in the numbers. If sales are high, then your restaurant must be doing well, right? . It’s tempting to use sales figures as proof that you’re managing your restaurant well. Bonus points if you recognize their efforts publicly. . Poor Customer Satisfaction .

Management 167

Management Management Customer Experience Point of Sale 167

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Culinary Cues

APRIL 24, 2020

It was an emotional experience reading this article and knowing that thousands of other chefs and restaurateurs across the country could have written a similar one. Followers have a need to feel needed and be successful with their work, but seek to have someone else point the way and support their efforts in the process.

Article 311

Article Point of Sale Take-out Dine-in 311

Clover - Restaurants

APRIL 9, 2024

Reliable, quality food suppliers for restaurants are one of the few key components that a dining establishment must have to remain operational. They keep the kitchen stocked, help ensure quality products, and provide valuable support that allows you to focus on what you do best: creating a great dining experience for your customers.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Future Food

DECEMBER 5, 2019

The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. The welcoming of the Meat-Free terminology will be used to entice customers; rather than words like Vegetarian and / or Vegan. Alternative eating is becoming mainstream.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Culinary Cues

FEBRUARY 25, 2021

Respect for the place where you work, those who own and operate the business and the physical property for which you are responsible is paramount. Respect for the place where you work, those who own and operate the business and the physical property for which you are responsible is paramount.

2021 400

2021 Point of Sale Reference Take-out 400

Focus POS

DECEMBER 4, 2020

Online ordering provided a way for restaurateurs to reach customers within the comfort and safety of their own homes, shifting online ordering functionality from a nice-to-have feature to an absolute necessity. Restaurateurs need to invest in a system that will improve operational efficiency while also meeting customer demand.

Online Ordering 146

Online Ordering Ordering Mobile Ordering Point of Sale 146

7 Shifts

AUGUST 10, 2020

In this blog, we’ll walk you through best practices for organizing your back office, reducing unnecessary clutter, and preserving your office as a place of efficiency. If you answer to question #1 is yes, and question #2 is no, you’re not embodying the behaviors you expect from your staff, who in turn interact with your customers.

Document 351

Document Restaurant Law Book Point of Sale 351