7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The good news? Actionable.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. We wanted to take a look back and highlight some of our favorite moments during our first season. We wanted to take a look back and highlight some of our favorite moments during our first season.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. The daily sales log is one key report to set up in a restaurant manager log. The emergence of digital manager logs addressed these challenges.

Management 158

Management Management Employee Relations Communication 158

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Service – which we see as the compassion part of the equation – is vital to create this haven of joy. What is common to both is a commitment to customer service. It’s a place of joy.”

Technology 107

Technology Front of House Customer Service Back of House 107

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. The daily sales log is one key report to set up in a restaurant manager log. The emergence of digital manager logs addressed these challenges.

Management 142

Management Management Employee Relations Communication 142

Future Food

OCTOBER 19, 2022

The topic of this blog is one that many will be glad to have personally overcome. Delighted to state that for our family (and those customers at adjacent tables), we are through that phase, and we can go out as a family again to engage with cafes, restaurants, and pubs with reduced concern. Mamma Knows East - St Hubert's Coldstream.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78