Perfect Daily Grind

MARCH 20, 2023

To learn more about the rise of ecommerce in coffee, I spoke with Jolene Zehnder, Director of Sales and Operations at Mercon Specialty , Craig Russell, Managing Director and President of Mercon Specialty, and CEO of Bean Box , Matthew Berk. You may also like our article on how digital marketing has evolved in the coffee industry.

Point of Sale 141

Point of Sale Consumer Goods Online Ordering Customer Service 141

Social Hospitality

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. Technologies for Restaurant Management. It’s tricky to run and manage a restaurant. A manager can request evidence (a photograph of the floor or input of the oven’s temperature) of the employees’ completion of the tasks.

Technology 195

Technology Website Management Entertainment Point of Sale 195

SpotOn

MAY 1, 2024

Getting your business discovered by potential customers is a challenging task. Small businesses can use paid ads, social media promotion, and other clever tactics to lure curious local customers to try a new food spot. But we all know how tedious this process can be, especially if your business wants to save more than it spends.

SEO 52

SEO Definition Online Ordering Website Management 52

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. Most large F&B brands know the power of messaging apps to respond to customer queries. But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication. How Can Chatbots Be Used by Restaurants?

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Restaurant Engine

JUNE 22, 2022

A POS is really worth it because it lets your customers take ownership of their payment options. Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals. First, let’s define the POS system.

POS 111

POS Point of Sale Mobile Ordering Cash Management 111

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. You may also like our article on career progression for specialty coffee baristas. Jessica Keenan is the Managing Director at Ascension Coffee in Dallas, Texas. What about soft skills?

Education 187

Education Point of Sale Training Website Management 187

Restaurant Engine

NOVEMBER 24, 2021

Manage your food costs and watch your restaurant grow and thrive. As a food service entrepreneur, you want to control your costs as much as possible, so you don’t have to drastically increase menu prices and pass them on to your customers. It’s very common for kitchen staff to over serve customers. But what can you do?

Food 118

Food Management Management Website Management 118

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Apicbase

MAY 8, 2024

The right restaurant management software significantly enhances efficiency and control of operating costs. However, with numerous similar systems available, tailored to various types of food service operations and specific use cases, you might ask, ‘Which software is the best fit for my business?

Inventory 52

Inventory Food Supply Kitchen Safety Back of House 52

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Deliverect

APRIL 9, 2021

Does that mean restaurants without a delivery service of their own cannot join the platform? With this hybrid model, Takeaway.com wants to ensure their customers have the largest variety of restaurants to order from. Takeaway.com also charges fees for specific services provided to restaurants, including: Promoted placement in the app.

Online Ordering 148

Online Ordering Mobile Ordering Point of Sale POS 148

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business. Research to understand your customers.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Next Restaurants

DECEMBER 18, 2019

It’s no secret that excellent food and service are the cornerstones of a successful restaurant business. That being said, there are many other things you can do to foster more customer loyalty and realize restaurant success. No doubt, your guests are online, and it only makes sense that your restaurant should be too.

Social Media 103

Social Media 2020 Influencer Website Management 103

Sling

OCTOBER 7, 2023

In this article, we discuss how to plan, prepare, and, finally, go to work in your own cleaning business. Take the time to learn as much about the cleaning industry as possible, including answers to questions like: Is there a need for cleaning services in your area? Your business will have to reimburse the customer for that item.

Insurance 78

Insurance Advertising Customer Service Website Management 78

Sling

AUGUST 30, 2021

In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. A strong hospitality marketing program can even be helpful for businesses that deal with private customers and clients. 2) Focus On Local Customers. What Is Hospitality Marketing?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Modern Restaurant Management

MARCH 31, 2020

Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges. In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack.

Website Management 203

Website Management Retail Small Business Online Ordering 203

7 Shifts

OCTOBER 22, 2019

I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. Everything needs to be done with the purpose of getting customers to want to try your food, otherwise all you’ll get are fluff metrics. Link your official website in the space provided. Write your full brand name for your display name.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

Open for Business

FEBRUARY 29, 2024

The information provided in this article does not, and is not intended to, constitute legal or financial advice; instead, all content is for general informational purposes only. Information in this article is presented “as-is” and may not constitute the most up-to-date information.

License 78

License Certification Kitchen Safety Food Safety 78

The Restaurant Times

FEBRUARY 14, 2021

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. As the trend of online ordering is at its peak, it is also gaining importance for restaurants for enhancing customer loyalty and boosting the ROI. How To Enhance Customer Loyalty By Customizing Your Online Ordering System.

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

Restaurant Engine

DECEMBER 9, 2020

Some of your customers have even asked about catering options. In this article, we look at how to tell if you should start catering. The most important thing to consider is whether or not you have the resources to manage the added work. Things to think about include: Who will manage the catering operations? tweet this).

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Culinary Digital

OCTOBER 23, 2023

In this article, we will explore how the use of digital tools can significantly improve dietary operations. Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

MBB Hospitality

NOVEMBER 28, 2023

Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. Robust Restaurant Marketing Effective marketing goes beyond mere exposure; it’s about creating an emotional connection with your customers.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

Sling

JUNE 12, 2022

In this article, we’ll discuss: What is understaffing? How understaffing hurts your business How to prevent understaffing Managing your team with Sling. When your business experiences understaffing, your team will have more projects to manage and less time to get them done. 4) Loss of sales and customers. Not sure how?

Point of Sale 146

Point of Sale Hiring Website Management Customer Experience 146

Restaurant Engine

NOVEMBER 8, 2023

In this article, we look at seven brilliant ways to manage not-so-great restaurant reviews online. Here are some review management tips. #1: Doing so shows your customers and your potential customers reading through your reviews that you value and appreciate candid feedback. This strengthens trust and loyalty.

Management 52

Management Management Website Management Customer Experience 52

Restaurant Engine

JULY 14, 2021

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. The psychology of choice says that your customers want assistance with their purchasing decisions. tweet this).

Waste 126

Waste Customer Experience Website Management Customer Service 126

Modern Restaurant Management

APRIL 2, 2020

Explore Creative New Ways to Deliver Your Product or Service. Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. new customer base during and even after the quarantine ends.

Social Media 195

Social Media Small Business Customer Service Cash Management 195

The Restaurant Times

NOVEMBER 23, 2020

This article discusses how restaurant operators must invest in the right order taking software that ensures smooth operations and increases profitability. . Robust order-taking software can help in improving the customer’s experience while also enhancing the speed and efficiency of service. Contactless dining.

Ordering 111

Ordering Online Ordering Loyalty Program Mobile Ordering 111

Open for Business

JULY 7, 2023

The complexity of hospitality makes it difficult to define exactly, but it always includes exceptional customer service, empathy for guests, and creating a comfortable and inviting atmosphere. The COVID-19 pandemic hit restaurants and the whole service industry hard, forcing a series of unpredictable closures and other restrictions.

Hospitality 78

Hospitality 2023 Front of House Social Media 78

Restaurant Engine

MAY 10, 2023

You already know that having engaged customers helps your restaurant grow. Engaged employees help create engaged customers, and in this article, we look at why employee engagement is important if you want to increase your revenue. For example, an engaged employee goes above and beyond to take care of your customers.

Website Management 64

Website Management Seminar Customer Service Equipment 64

Sling

FEBRUARY 17, 2021

This article will answer those questions and give you the 9 best ways to find employees. So, for example, if you’re looking for a waitress with great customer rapport, remember that the latter skill is much more difficult to teach. 8) Use the Right Job Board Websites. 9) Add A Careers Page To Your Website.

Website Management 107

Website Management Social Media Tip Distribution Hiring 107

Sling

NOVEMBER 3, 2022

In this article, we discuss some of the steps that go into setting the best retail price strategy for your business and give you strategies to help you decide. Retail pricing is the practice of placing a value on the products or services that your business offers. 2) Identify your customer base. 2) Identify your customer base.

Retail 78

Retail Pricing Point of Sale Customer Service 78

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. Even larger brands, like that of the sub/sandwich franchise Jersey Mikes, relied on third-party delivery as a way of managing within its capacity (4).

Delivery 107

Delivery Food Back of House Franchise 107

Apicbase

OCTOBER 24, 2022

Managing a restaurant business is quite tricky. You need to ensure that the customers are getting what they paid for. Now, businesses are returning to normal, so it’s time to level your management to increase sales and grow your restaurant. This article will provide tips to increase your restaurant’s profit.

Loyalty Program 52

Loyalty Program Social Media Website Management Food Truck 52

The Restaurant Times

JULY 14, 2020

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. As the trend of online ordering is at its peak right now, it is also gaining importance for restaurants in terms of enhancing customer loyalty and boosting ROI. How To Optimize Online Ordering Experience And Increase Customer Loyalty.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312