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Podcast 11: What Can Disney Teach Us About Hospitality Systems & Service?

Ken Burgin

If you haven’t experienced a Disney theme park or travel adventure, you have heard about the amazing service and carefully designed experiences they produce. What attracted you to learn more about the Disney experience? The post Podcast 11: What Can Disney Teach Us About Hospitality Systems & Service?

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MR. MIYAGI WAS CORRECT

Culinary Cues

We remember a line or two that is always there to remind us, to give us pause, or inspire us to reconnect with something or someone. So, think about this progression for a moment: [] That dishwasher position prepares you to understand organization and how to clean. Wax on, wax off, young grasshopper.

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A GRATEFUL CHEF

Culinary Cues

Where we all are right now is a result of so many great people who pushed us, critiqued us, patted us on the back at times, and other times told us we weren’t giving enough. Those days and nights when our mise en place wasn’t where it should have been made us stronger.

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APPRECIATING HOSPITALITY WORKERS

Culinary Cues

This is a festive, happy, family-oriented time of the year when we all try to think about everything that we are grateful for. Some of us are fortunate to have the time and the resources to enjoy the best of the season. Those of us who fit this description should take the time to think about those who are not so fortunate.

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TECHNOLOGY AND RESTAURANT CULTURE

Culinary Cues

So, the question we should be asking is: “Are we controlling technology or is it controlling us?” Many of us are quickly lured away from the statistical data about the impact of technology because it is so integrated into our lives already. This is not what the restaurant business is about! Wait a minute!

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KITCHEN GROUPISM VS. TEAM

Culinary Cues

At this point, groupism should be something in the past, something none of us are proud of, something we grew to reflect on, shake our heads, and wish we could “refire” and start fresh. It is up to those of us who believe in the ideal of “team” and an environment of support, learning, and professionalism to tell and live the good story.

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Our Wage Models are Broken

7 Shifts

Source: @1fairwage_official on Instagram Everything about how restaurants are structured has been built around this model, and the historically razor-thin margins don’t provide a lot of wiggle room for those looking to initiate change. They push the envelope on what an equitable and sustainable future can and should look like, for all of us.