7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Fifth place goes to guacamole.

2024 191

2024 Loyalty Program Food Order 2030 191

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. Scheduling software like 7shifts can also pull data from your POS system to track labor against sales and get a more accurate picture of your labor cost— saving your restaurant money and time.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Open for Business

JANUARY 26, 2023

Even the most creative restaurant promotion ideas won’t increase sales if they’re poorly planned and executed. Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. Who is the target customer base? Who is the target customer base? What is the goal?

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. POS solutions are essential for enhancing convenience for dine-in and online customers and delivering a customer-centric experience as the restaurant industry continues to grow. Read along!

POS 59

POS 2023 Loyalty Program Point of Sale 59

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. You can view data on labor costs versus sales over time to make intelligent decisions on how many staff you’ll need clocked in at different times.

2023 78

2023 Management Management Tip Distribution 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Open for Business

MARCH 7, 2023

What is a restaurant training program? In a lot of restaurants, training is a hodgepodge of ad hoc instruction, assumptions, observations, and past experience. What is a restaurant training program? A restaurant training program is a step by step way of learning about the restaurant and employees’ roles.

Training 78

Training 2023 Front of House Back of House 78

Black Box Intelligence

APRIL 12, 2023

As we venture deeper into 2023, the restaurant industry continues to grapple with impacts of inflation, shifting customer dynamics, and an uncertain economic outlook. And although prices are expected to continue to grow more slowly in 2023 than in 2022, price growth is still projected to be above historical-average rates.

Food 76

Food Loyalty Program 2023 2022 76

Open for Business

MAY 9, 2023

Third-party delivery may be the most popular, but it’s certainly not the only option restaurants have to bring their food to hungry customers. You pay these companies a fee, typically a percentage of the sale, to ferry packaged orders to hungry customers. The number of people using meal delivery apps is expected to reach 2.64

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 193

2024 Fast Casual Insurance Food Safety 193

Apicbase

DECEMBER 8, 2022

But despite the aftermath, the sector has gradually recovered by 2022 – to a point where a new sense of normality has set in. What will customers expect from food and hospitality brands? In 2023, restaurants will tap new revenue streams, optimise efficiency and create more brand value. #1 Value for money is key.

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

Clover - Restaurants

MAY 10, 2024

A June 2023 study by PYMNTS found 62% of restaurant consumers use Google to search for restaurants, making it the top online source where people find dining information. Digital marketing also helps you build stronger relationships with your current customers. from 2022 to 2023. Your restaurant’s online presence is key.

Marketing 52

Marketing Email Marketing Social Media POS 52

The Restaurant Times

JANUARY 18, 2023

Many software companies are now focusing on the restaurant business that offers solutions to enhance operations — from the customer experience to how the business runs. Usually, the central system is a point-of-sale (POS) system. assisting with marketing strategies such as, customer relationship management (CRM), .

Operations 52

Operations Loyalty Program Point of Sale Online Ordering 52

Bingage

MARCH 18, 2023

However, If you’ve visited back the place/store/brand for the second, fourth, or fifth time to purchase then the brand has a good customer retention marketing strategy. Building up your customer retention rate is way more profitable than just focusing on acquiring new ones. What is Customer Retention? Am I right? Yes of course.

Loyalty Program 52

Loyalty Program Social Media Email Marketing Customer Service 52

Bingage

MARCH 10, 2023

Just a Thank you greeting isn’t the end of the customer journey.Its just a small start within it. Post-purchase emails have become a part of sales and engagement with fundamental email workflows, and with the help of emails, you can often make the difference between one-time customers and loyal customers.

Email Marketing 52

Email Marketing Loyalty Program Customer Experience Online Ordering 52

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. And 1 out of 4 such people visit the restaurant that shows up in voice search.

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

The Restaurant Times

FEBRUARY 28, 2023

However, if all you do after reviewing this data is change the amount of stock on hand, you might be losing out on a sizable portion of sales. Analyzing the metrics and reports related to your operations becomes essential to your role as the restaurant manager as the competition for customers grows more fierce.

Operations 52

Operations Point of Sale Seasonal Menu Customer Experience 52

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

Mad Mobile

MARCH 8, 2024

Instead, they provide your staff with a flexible and easy-to-use platform to engage with your customers. Instead, they provide your staff with a flexible and easy-to-use platform to engage with your customers. Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S.

2021 185

2021 Online Ordering Mobile Ordering Guest Recovery 185

Modern Restaurant Management

MAY 5, 2020

Yelp for Business : Yelp for Business is an entirely reimagined platform designed to improve the business owner experience with a fresh new user interface that gives business owners more transparency and insight into their Yelp Business Page. Business owners will see this brand new experience when they log into their account this morning.

Guest Recovery 104

Guest Recovery Food Safety Loyalty Program Point of Sale 104

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchise 141

Franchise Franchising Food Safety Kitchen Safety 141

Modern Restaurant Management

DECEMBER 16, 2019

Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.

2019 103

2019 Compost Mobile Ordering Point of Sale 103

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 181

Franchise Franchising Food Fast Casual 181

Apicbase

MARCH 17, 2023

The European foodservice industry is at a tipping point. Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! Doing so will help you cut costs, serve customers more quickly, increase customer satisfaction, and improve profits.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

The Food Corridor

MARCH 27, 2023

Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) billion by 2027.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59