Modern Restaurant Management

MAY 15, 2024

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. Yes, some diners shifted back to in-restaurant dining, as one would expect, but many other new technology habits are proving very durable.

Mobile Ordering 120

Mobile Ordering Customer Service Customer Experience Technology 120

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 153

2021 Fast Casual Mobile Ordering Social Media 153

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Data acquired about your actual consumers can be used in both online and offline marketing campaigns. As technology evolves and client tastes change, successful marketing techniques must be examined and updated accordingly.

Marketing 398

Marketing Loyalty Program Email Marketing Social Media 398

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

APRIL 20, 2021

consumers to better understand their feelings about planning events in 2021. consumers to better understand their feelings about planning events in 2021. 2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past.

2021 185

2021 Online Ordering Mobile Ordering Guest Recovery 185

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. Dining Trends in Canada. Hiring Crisis Facts. That's because a whopping 85 percent of restaurant owners now report it’s very difficult to find the right help.

2021 173

2021 Loyalty Program Retail Online Ordering 173

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. is a preview of the trends and practices that will shape the hospitality industry in 2021. Here are their views. af&co Do The Hustle.

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2021 Hotels Airlines Guest Recovery 199

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago. ” 2.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Restaurant Engine

DECEMBER 23, 2020

It seems poised to continue at least for part of 2021. To help you, we look at six tips for restaurant success in 2021. #1: 1: Enhance Contactless Ordering and Payments. Restaurant customers in 2021 are going to be looking for contactless options when they frequent your restaurant. 3: Enhance Outdoor Dining.

2021 112

2021 Online Ordering Fine Dining Mobile Ordering 112

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Now that 2021 is only weeks away, we are making predictions on what the new year will bring.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 225

Mobile Ordering Online Ordering Consumer Goods Customer Experience 225

Goliath Consulting

OCTOBER 19, 2020

Here are our best guesses for the business trends of 2021. Part of its upsurge comes from off-premise dining becoming widely adopted due to the pandemic, but there’s been an overall uptick in digital sales that’s helped drive-thrus gain significant traction. DESIGN: It’s a new era of drive-thrus. of total sales (4).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. With in-person dining revenues gone and high-margin liquor sales halted, these sky-high fees were all the more onerous.

Mobile Ordering 215

Mobile Ordering Fast Casual Download Customer Experience 215

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” My colleagues and I at EPAM Continuum have been thinking of 2021 and the trends that will soon be served to us. It could be that you've got mobility issues.

2021 185

2021 Kitchen Safety Food Safety Consumer Goods 185

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

Restaurant365

DECEMBER 4, 2020

Some restaurants were forced to pivot quickly to off-premise channels to deal with local business restrictions, changing menus toward a delivery focus. No one knows exactly what will happen in 2021, but if you are a restaurant owner or operator, it’s certain you are thinking ahead to what’s next for your business.

2021 78

2021 Operations Mobile Ordering Social Media 78

Modern Restaurant Management

MARCH 1, 2022

QSR 2021 Performance. Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. On average, sales were up 8.1 percent compared to 2019.

Loyalty Program 169

Loyalty Program Mobile Ordering Download Food Order 169

Modern Restaurant Management

DECEMBER 7, 2022

The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Offer a Unique Dining Experience. Offer a Unique Dining Experience. Make Yourself Mobile-Friendly. Continue To-Go Cocktails Where Still Allowed. Take an Environmental Stand.

Mobile Ordering 199

Mobile Ordering Social Media Online Ordering Point of Sale 199

Modern Restaurant Management

JULY 1, 2021

In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. Unlike 2020, diners opted for the plant-based versions of delivery classics so far in 2021. Thai Thani – 2021 NW Market St B, Seattle, WA 98107. Top Side Dishes.

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2021 Loyalty Program Mobile Ordering Consumer Goods 124

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The entire restaurant industry has been hit particularly hard as consumers have drastically reduced their spending on dining out in every format. Digital Menu Boards.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Touch Bistro

MAY 26, 2021

And Independence Day 2021 may be the busiest one yet, with 46% of American consumers reporting that they’re excited to dine out again as pandemic restrictions are loosened. For example, if you’re a fine dining establishment, diners probably aren’t looking for streamers and balloons everywhere. Equipment and Technology.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Modern Restaurant Management

FEBRUARY 1, 2021

The rapidly spiking number of COVID-19 cases came with tighter dine-in restrictions in some areas and may have discouraged some potential diners due to health risks. The rapidly spiking number of COVID-19 cases came with tighter dine-in restrictions in some areas and may have discouraged some potential diners due to health risks.

2021 122

2021 Point of Sale Guest Recovery Travel 122

Modern Restaurant Management

AUGUST 31, 2021

Sales velocity is now -3 percent vs August 14, 2021. Sales velocity is now -3 percent vs August 14, 2021. The latest BeverageTrak data from CGA’s COVID-19 On Premise Impact Report reveals On Premise velocity in outlets currently trading is +45 percent higher than the same time last year in the week to August 21. California.

2021 130

2021 Point of Sale White Paper 2019 130

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Research company eMarketer forecasts that by the end of 2021, there will be 44.1 Research company eMarketer forecasts that by the end of 2021, there will be 44.1

Ordering 219

Ordering Mobile Ordering Online Ordering Email Marketing 219

Modern Restaurant Management

OCTOBER 11, 2021

With increased talk of COVID-19 vaccine mandates and the rise of the Delta variant , restaurant owners are still adapting their dine-in operations to keep up with the times. As a part of this process, many operators have once again turned to outdoor dining as a lifeline to help recover lost revenue and make customers feel at ease.

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Outdoor POS Front of House Seasonal Menu 193

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 184

Loyalty Program Online Ordering Cash Management Point of Sale 184

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. The success of these programs can be seen in the Delivering on Restaurant Rewards brief published by PYMNTS and Paytronix back in January 2021 (1). Customer loyalty programs are trending (and profitable).

Loyalty Program 88

Loyalty Program 2021 Mobile Ordering Customer Experience 88

Modern Restaurant Management

MARCH 17, 2022

With wholesale food prices soaring 13 percent in 2021 and labor costs rising as worker shortages continue, many restaurants are looking for smart ways to lower costs and avoid passing them on to their diners. One such solution has been shrinking restaurant menus. Advanced Customization On- and Off-Premise.

Seasonal Menu 183

Seasonal Menu Mobile Ordering Menu Food Order 183

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior."

Food Safety 183

Food Safety Beverage Consumer Goods Guest Recovery 183

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. Retaining and Attracting Employees.

POS 203

POS Food Supply Mobile Ordering Point of Sale 203

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022. Help (Still) Wanted Throughout the Restaurant Industry.

2022 201

2022 2030 Food Supply Recruiting 201

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. The success of these programs can be seen in the Delivering on Restaurant Rewards brief published by PYMNTS and Paytronix back in January 2021 (1). Customer loyalty programs are trending (and profitable).

Loyalty Program 78

Loyalty Program 2021 Mobile Ordering Customer Experience 78

Modern Restaurant Management

DECEMBER 20, 2022

Increasing menu pricing has helped to offset costs and so far, has continued to attract customers since grocery prices are outpacing the increases in restaurant tickets for dining out." Customers now rely on new technology, like contactless payments, mobile apps, and self-serve kiosks to get the food they want and fast.

2022 193

2022 Food Supply Point of Sale Dietary Restrictions 193

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. The Hospitality Recovery Coalition includes DISCUS, the American Distilled Spirits Alliance (ADSA), the Council of State Restaurant Associations (CSRA), the National Restaurant Association and TIPs.

Fast Casual 132

Fast Casual Casual Menu Mobile Ordering 132

The Restaurant Times

OCTOBER 29, 2021

For a mobile business like food trucks catering to multiple locations, it is relatively harder to keep everything clean and be eco-friendly. Design Your Menu Efficiently. Menu engineering is one of the most important aspects of running a food truck. You have to put your brains into building a sustainable food truck menu.

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Food Truck Sustainability 2021 Food 97