Gourmet Marketing

JULY 2, 2021

Beginning March 9, 2021, Google implemented a new system that allows hotels and online travel agencies (OTAs) to appear alongside their metasearch results in organic rankings. This is part of their planned rollout to encourage as many hotels as possible to include their pricing data in the company’s platform.

Hotels 52

Hotels Book Mobile Ordering Advertising 52

Modern Restaurant Management

NOVEMBER 2, 2020

It may turn out to be a good investment, since previous Rewards Network consumer surveys have indicated that people expect to order delivery more in the coming months than previous fall/winter periods. In addition, 44 percent of consumers would order delivery of uncooked meals they finish preparing at home.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Apicbase

AUGUST 19, 2022

It goes something like: ‘advanced software rapidly pushes hotels in a revolutionary new direction’, followed by long lists of solutions with headings such as: ‘Best systems for the hospitality industry [implement today!].’. Digital data are the foundation on which modern hotel operations rest. And that is a good thing.

Hotels 52

Hotels Technology Hospitality Back of House 52

Modern Restaurant Management

MAY 11, 2021

In this episode of The Main Course host Barbara Castiglia talked with Tim McLaughlin, the CEO of GoTab, a Restaurant Commerce Platform (RCP) used by large- and mid-sized restaurants, breweries, bars, and hotels. So, they set out to solve another pain point: ordering. GoTab uniquely allows patrons to have freedom of choice.

Mobile Ordering 136

Mobile Ordering Point of Sale Brewery 2016 136

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Mobile food trucks are adopting new technologies, reducing costs, and responding to change. Food Trucks Factor in the New Normal.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 176

Operations Mobile Ordering Customer Experience Online Ordering 176

Modern Restaurant Management

MARCH 2, 2023

Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors. Can they order goods or services from their phone? Consumers want the freedom to use digital wallets and cryptocurrency payments from their mobile devices.

Operations 156

Operations Loyalty Program Mobile Ordering Consumer Goods 156

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Staff Shortages Due to the Pandemic.

Mobile Ordering 198

Mobile Ordering Social Media Online Ordering Customer Service 198

Social Hospitality

MAY 6, 2020

Hotel Trundle Shares Stories of Happiness Since relatively early in the COVID-19 shutdown process, Hotel Trundle launched a #CHEERNOTFEAR hashtag campaign. Hotel Trundle has done a fantastic job of staying positive with their online presence. The first of many hotels we hope will make their rooms available.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. Mobile ordering trends. 1 reason Americans use mobile ordering?

2020 130

2020 Mobile Ordering Online Ordering Merchandise 130

Hot Schedules

OCTOBER 5, 2021

Responsiveness – Sometimes orders need to change on the fly. Comprehensiveness – Nobody likes having to make ad-hoc orders. Even though most restaurant operators prefer to procure F&B via the ease of a mobile device, only 21 percent utilize a smartphone app for this purpose.

Food Supply 137

Food Supply Food Mobile Ordering Inventory 137

Modern Restaurant Management

OCTOBER 16, 2020

Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery. Still, people try to support local businesses as 43 percent order from individual restaurants rather than using a massive app platform. Food Service Orders Begin to Rebound.

2020 218

2020 2030 Hotels Food Safety 218

EATER

JANUARY 5, 2022

The conference room at the Bellagio hotel swelled with the horns of “Ride of the Valkyries.” They asked seemingly easy questions: Why shouldn’t you be able to order not just food, but flowers, toiletries, and shoes? Why should geography determine what restaurants you can order from? What a bold future.

Food 144

Food Mobile Ordering Online Ordering Food Order 144

Modern Restaurant Management

AUGUST 24, 2021

Restaurants and hotels worldwide have come out the other side of the pandemic only to stumble headfirst into the newest obstacle: a staffing shortage. So how does the intelligent restaurant and hotel owner bring in top-tier talent? For example, Wingstop’s CTO has seen incredible growth from the switch to mobile ordering. "When

Hiring 193

Hiring Mobile Ordering Hotels Certification 193

Modern Restaurant Management

MAY 27, 2021

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. Even full-service restaurants had accepted the inevitable, seeing gains by embracing options like mobile ordering, curbside pickup and third-party delivery.

Mobile Ordering 212

Mobile Ordering Airlines Fast Casual Coupons 212

Modern Restaurant Management

DECEMBER 17, 2021

A Q2 survey from Joblist found that higher pay, more benefits, or a bonus would motivate job seekers with hospitality experience to pursue open roles in restaurants, bars, and hotels. Order accuracy is a pivotal part of the diner experience. The good news is these two priorities are not mutually exclusive. Digitize Tedious Tasks.

Loyalty Program 182

Loyalty Program Customer Experience Mobile Ordering Customer Service 182

Hot Schedules

JULY 8, 2021

Errors in formulas and data entry can go uncorrected for long periods of time, resulting in a string of bad decisions and unfortunate misses: Over- or under-ordering. Modern, mobile inventory management technology built with the manager in mind can increase productivity, accuracy, and accountability within your company.

Inventory 127

Inventory Management Management Food Supply 127

SpotOn

MAY 20, 2024

When picking up a takeout order Tipping isn’t expected.    If the coffee bar is slammed and the barista is both taking orders, preparing drinks, and delivering excellent service, consider tipping $1-2 on your order. They require a server to spend more time taking orders and engaging with each person.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

Modern Restaurant Management

FEBRUARY 27, 2024

In terms of where they are searching, respondents mostly find brands’ online profiles on mobile apps like Google Maps (51 percent) and Facebook (49 percent) to be helpful and informative. “Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience.

Online Ordering 183

Online Ordering Consumer Goods Customer Service Customer Experience 183

Modern Restaurant Management

JULY 28, 2021

An increase in orders necessitates an increased focus on fast delivery and accuracy. Restaurant operators have access to part-time workers to manage peak load; and to maximize revenue and increase the number of orders served, they can move employees between food prep, food service and food delivery. As an example, a large U.S.

Mobile Ordering 193

Mobile Ordering Online Ordering Retail Customer Experience 193

Culinary Cues

FEBRUARY 6, 2022

My parents were convinced that I needed a college education and without any other indication of a potential career other than “I would really like to be in a band”, they pushed me from the baseline of kitchen helper to maybe try your hand at hotel management.

Back of House 420

Back of House Reference Presentation Mobile Ordering 420

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JULY 14, 2020

Leverage two-way SMS to notify diners of order status updates from ConnectSmart Kitchen, including when the order is complete – allowing for no-contact pickup. The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels.

Mobile Ordering 135

Mobile Ordering Certification Loyalty Program Kitchen Safety 135

Modern Restaurant Management

DECEMBER 21, 2023

Noteworthy among these solutions were the widespread embrace of contactless payments, the growing popularity of mobile ordering platforms, and the integration of sophisticated point-of-sale (POS) systems. As we look ahead to 2024, these technological advancements are poised to become even more ingrained in the restaurant ecosystem.

2023 120

2023 2024 Insurance Employee Relations 120

The Restaurant Times

JUNE 18, 2021

Its portfolio includes hotels, coffee houses, restaurants, residential properties, and a private member’s club. Queensway Group runs brands like KFC, Starbucks, Point A Hotels, Montagu Place, Ibis Styles, and the Sloane Club. Amplifying this feature will help the brand in increasing order frequency in a number of ways.

Franchise 98

Franchise Franchising Leadership Mobile Ordering 98

Modern Restaurant Management

MARCH 16, 2021

With cloud-based, mobile-friendly solutions, the change can be relatively simple, with no cumbersome hard-wiring or expensive new hardware needed. we’ve learned a great deal about the features restaurant operators now find critical to their successful operations: QR-Based, Contactless Ordering and Payment.

POS 106

POS Mobile Ordering Online Ordering Cash Management 106

Modern Restaurant Management

FEBRUARY 5, 2021

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. Guests will be able to browse the menu, order, and pay from their personal mobile devices. Guests can contact Eureka!

Mobile Ordering 169

Mobile Ordering Airlines Online Ordering Technology 169

Modern Restaurant Management

APRIL 14, 2023

Since the early 2000’s, technology has been drastically changing year-over-year, including the way we travel, book hotels, and order food and beverages. As owner/operators think through and begin to overcome some of these operational hurdles, the results may show themselves even quicker than originally anticipated.

Hospitality 88

Hospitality Mobile Ordering Small Business Loyalty Program 88

The Restaurant Times

NOVEMBER 11, 2021

Mobile applications, artificial intelligence, analytics, smart gadgets, and other technology developers have turned their attention to the restaurant business. BlueCart is an online and mobile platform that allows you to order merchandise from multiple vendors with a single click. This is not surprising. Blue Cart .

Management 93

Management Management Mobile Ordering Online Ordering 93

Modern Restaurant Management

APRIL 27, 2020

Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Webinar 183

Webinar Mobile Ordering Loyalty Program Online Ordering 183

Modern Restaurant Management

APRIL 1, 2021

Take restaurant ordering, for example. Customers effectively stopped walking through the doors and started hitting the airwaves, searching for digital ordering platforms for food delivery and pick up in their area. To accommodate, some brands launched standalone mobile ordering applications for the first time.

Online Ordering 124

Online Ordering Mobile Ordering Social Media Delivery 124

Modern Restaurant Management

SEPTEMBER 1, 2020

More than one in four (27 percent) stated they will not feel comfortable dining out until there is a vaccine, with nearly one in four (23 percent) saying they will only order for pickup and/or delivery for the rest of 2020. More than one in six Americans (17 percent) want QR codes for ordering and paying.

2020 184

2020 Food Safety Hotels Dine-in 184

Modern Restaurant Management

FEBRUARY 8, 2023

These are just some of the few solutions out there that restaurants and hotels can access to bring their operations to the next level. Meanwhile, mobile delivery and online takeouts, or even opening an online store can be new revenue streams.

Fine Dining 193

Fine Dining Technology Front of House Sustainability 193

Modern Restaurant Management

FEBRUARY 1, 2021

The pandemic has altered consumer behavior, from how people order restaurant food, where they can eat, and their perception of third-party delivery companies. 21 percent of those ordering restaurant delivery in the past month are new users. “Which is why loyalty is more critical than ever in this sector,” noted Passikoff.

2021 122

2021 Point of Sale Guest Recovery Travel 122

Modern Restaurant Management

MAY 24, 2023

A rooftop garden sits on the top of the building, providing fresh herbs and produce for the students to harvest and use in their recipes The facility is used by all facets of Auburn’s Hospitality program including event management, operations, culinary science, hotel and restaurant management and more.

Design 167

Design Fine Dining Seasonal Menu Front of House 167

Modern Restaurant Management

DECEMBER 31, 2020

This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. Offering both convenience and the safety of an in-room workout, hotels will offer rooms with integrated wall mounted home gyms like Mirror and Tonal for a way to work-out without going to the gym. Do The Hustle?

2021 199

2021 Hotels Airlines Guest Recovery 199

Modern Restaurant Management

JULY 1, 2020

shows that consumers feel safer when hotels and restaurants raise their cleaning protocols to include hospital-grade disinfectants and third-party audits. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. In 2019, 15.7

2020 178

2020 Travel Food Safety Consumer Goods 178