Modern Restaurant Management

DECEMBER 27, 2023

Those restaurant organizations that closely monitor and manage such existing and emerging risks will be best positioned to ride out the turbulence. Beyond recruiting, many employers are responding to the tight labor market by sharpening their focus on the kind of employee experience they’re providing. Here’s an overview.

2024 114

2024 Insurance Recruiting Restaurant Law 114

Bizimply

JANUARY 15, 2024

Explore how the seamless integration of Bizimply and strategic recruitment partners not only simplifies employee data transfer. Empowering managers to prioritise the first impression, enhancing retention and showcasing your business culture. The post <b>What is Recruitment Costing You?</b>

Recruiting 101

Recruiting Hospitality Management Management 101

Modern Restaurant Management

OCTOBER 28, 2020

The hospitality industry is the third largest employer in the United States (behind healthcare and government.) While the hospitality industry has undeniably been hit hard during the COVID-19 pandemic, it’s a resilient sector that is already starting to recover. Consider Candidates from Other Industries. The Rule of Two.

Recruiting 165

Recruiting Hiring Healthcare Hotels 165

Modern Restaurant Management

OCTOBER 12, 2021

In fact, Netspend surveyed more than 900 tipped workers across the restaurant, food delivery, hospitality, salon and spa industries to get a pulse on the financial impacts of COVID-19. Recent restaurant closures, even temporary ones, help to underscore the importance of recruiting and retaining a staff.

Recruiting 192

Recruiting Cash Management Employee Relations Download 192

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. The assistant checks off screening, scheduling and onboarding without requiring time from the hiring manager.

Hiring 197

Hiring Recruiting Website Management Social Media 197

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges.

Recruiting 75

Recruiting Hospitality Hiring Website Management 75

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

JUNE 1, 2022

Attended by more than 10,000 bar and hospitality professionals in 2022, this event is ideal for bar owners , as well as proprietors of restaurants with a bar that want to improve their liquor program. The Restaurants Canada (RC) Show is Canada's leading destination for connecting with, learning from, and becoming hospitality experts.

2022 195

2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

MARCH 28, 2022

Managing your various technologies should not feel like an unmanageable juggling act, but it can when you’re not sure where to look or what system to trust. It’s no secret that hospitality employees left the industry at high rates in the last two years. The Trend: Brands are focusing on refining their tech stacks.

2022 208

2022 FOH BOH Recruiting 208

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 193

Coaching Employee Relations Hospitality Social Media 193

Modern Restaurant Management

SEPTEMBER 2, 2021

Looking for answers, I polled my team of professional recruiting partners for these industries. For example, the hospitality sector alone was already projected to be short 1.8M managers over the coming decade, pre-pandemic. My advice to beleaguered hiring managers is to consider the following points.

Recruiting 193

Recruiting Employee Relations Hiring Travel 193

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

Management 196

Management Management Hiring Customer Experience 196

Ken Burgin

FEBRUARY 6, 2022

Topics they discussed: You’re by nature an optimist – what keeps you positive about the hospitality industry? What are the most common mistakes operators make when recruiting kitchen staff? What’s your magic touch for recruiting and retaining young workers and school students?

Recruiting 113

Recruiting Hospitality Operations Take-out 113

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Management 193

Management Management Food Safety Communication 193

Ken Burgin

DECEMBER 3, 2021

My guest in this podcast is James O’Connell of the Hospitality Company. He’s based in Christchurch New Zealand, and like me, is constantly watching out for how best practice in hospitality management is used all over the world. Questions we discussed: What is Open Book Management in a nutshell?

Book 111

Book Management Management Front of House 111

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Seventy-five percent of operators said they plan to devote more resources to recruiting and retaining employees.

2022 202

2022 2030 Food Supply Recruiting 202

Embrace the Suck

APRIL 18, 2022

I should recruit more talent. I must recruit more talent. The best understand that constantly recruiting and attracting top talent isn’t something they do when they need to fill an empty spot on the team. So much so that many of the younger generations does not see the hospitality industry as a good career choice.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

OCTOBER 19, 2023

But it’s not just newbies to franchising – or restaurant franchises themselves, for that matter – that need to stay on top of the management intricacies that characterize the business. Cyber : The market has softened for cyber but it’s hard to convince hospitality franchises that their exposure is real.

Insurance 98

Insurance Franchise Franchising Document 98

Typsy

JUNE 26, 2020

In hospitality, people make the place. As a hiring manager, the culture of your workplace - and the people you invite into it - is entirely in your hands. Knowing the best way to approach recruitment and onboarding is an essential skill, but many of us don't think too much about it.

Recruiting 103

Recruiting Hiring Hospitality Take-out 103

Goliath Consulting

JUNE 7, 2022

The conventional way of hiring used to happen through HR and hiring managers after reviewing the stacks of resumes. Managers would look through piles of resumes and go through many interviews just to find their perfect candidate. Building a solid digital recruitment strategy. Virtual hiring helped save restaurant owners.

Hiring 78

Hiring Recruiting Social Media Training 78

Embrace the Suck

FEBRUARY 12, 2020

Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? Your time management most likely sucks. In the hospitality world, we give and give to others. Yet, everyday managers play this game of “they should know.”

Coaching 330

Coaching Email Marketing Communication Workshop 330

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 229

Front of House Loyalty Program Back of House Training 229

Ken Burgin

NOVEMBER 8, 2021

Large hospitality groups have big advantages when it comes to purchasing food and beverages. So why do so many of these operators ‘think small’ when it comes to recruitment, pay and conditions? Opportunities in the management team – talent is identified, and promotion and development are offered whenever possible.

Recruiting 68

Recruiting Hotels Training Uniforms 68

Modern Restaurant Management

FEBRUARY 21, 2023

” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. OK, so maybe it was an off-night.

Social Media 114

Social Media Customer Service Customer Experience Recruiting 114

Restaurant365

SEPTEMBER 27, 2021

A hiring solution allows managers to organize and manage applications all in one place, automatically tracking applicants in the hiring pipeline. This article was published in Hospitality Technology. Restaurants are struggling to hire, attract, recruit, and retain employees. Leverage hiring technology for managers.

Hiring 78

Hiring Technology Recruiting Website Management 78

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Managers are already busy. Communicate Better.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Open for Business

MARCH 1, 2023

It can turn your team into effective recruiters and trusted brand ambassadors that bring you talented hospitality pros whenever it’s time to hire. These bonuses motivate employees to recruit other talented restaurant professionals in their network. Make sure you don’t limit recruitment efforts to referrals.

Cash Management 78

Cash Management Recruiting Hiring Reference 78

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average.

Café 188

Café Hospitality Training Customer Service 188

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Two-thirds of new hires signing up for DailyPay. Kiosks offer up similar advantages, she said.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Managers are seeking out technology that reduces staff participation in “non-value activities” so staff can focus more seamlessly on the guest experience and truly provide their unique brand of hospitality.

2023 120

2023 2024 Insurance Employee Relations 120

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. Should you hire a guest experience manager? You’ll hear the term “guest experience” in any kind of hospitality business.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Typsy

MARCH 10, 2020

One major benefit of the hospitality industry is that it’s rarely affected by recession. This means looking for work in the industry can always be fruitful – if you have the right tools at your disposal.

Hospitality 139

Hospitality Management Management Recruiting 139

7 Shifts

SEPTEMBER 26, 2022

Food Service, Kitchen, & Hospitality Tech. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Managers have to deal with all of the above, on top of restaurant accounting software, online review management, and others. Cooking and Food Preparation.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78