Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S.

Food Safety 207

Food Safety Mobile Ordering Online Ordering Kitchen Safety 207

Modern Restaurant Management

MARCH 1, 2022

We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” With feedback from more than 8,000 consumers, here are key insights to drive app adoption and increase consumer loyalty. percent compared to 2019.

Loyalty Program 177

Loyalty Program Mobile Ordering Download Food Order 177

Foodable

SEPTEMBER 21, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to the first in-person trade show, FSTEC 2021 where restaurants and technology connect. Allen says he is looking at new technology in loyalty programs to delivery drones to the future of POS.

Guest Recovery 52

Guest Recovery Loyalty Program Hospitality 2021 52

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Webinar 191

Webinar Mobile Ordering Loyalty Program Online Ordering 191

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery. Expanding e-commerce investments.

2020 186

2020 Mobile Ordering Guest Recovery Customer Service 186

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. 63 percent want designated drive-thru lanes for mobile orders, far outranking other restaurant innovations. Restaurants of the Future.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years.

Food 168

Food Tip Distribution Guest Recovery Food Safety 168

Modern Restaurant Management

MAY 5, 2020

With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. ” America's Recovery Fund.

Guest Recovery 108

Guest Recovery Food Safety Loyalty Program Point of Sale 108

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 192

2021 Loyalty Program Coupons Fast Casual 192

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Webinar 180

Webinar Loyalty Program Online Ordering Social Media 180

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Read more in the latest Restaurant Guest SatisfactionSnapshot.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JULY 14, 2020

“White Castle is an industry innovator, and we take a great amount of pride in our history – never forgetting about the future ahead,” said Lisa Ingram, CEO of White Castle. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.

Mobile Ordering 142

Mobile Ordering Certification Loyalty Program Kitchen Safety 142

Modern Restaurant Management

JULY 7, 2020

We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country." Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP).

Mobile Ordering 179

Mobile Ordering Restaurant Law Seating Customer Service 179

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk.

Food Safety 125

Food Safety Customer Experience Website Management Employee Relations 125

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” ” Fogo de Chão Inks New Deals. . ” Fogo de Chão Inks New Deals.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

JULY 1, 2021

They don’t have the luxury of time or space to check emails on a computer, join a town-hall meeting with the CEO, and other programs/activities that only office workers can have access to. The survey highlights key phygital trends that will be a focus for retailers and the customer journey beyond the here and now.

2021 133

2021 Loyalty Program Mobile Ordering Consumer Goods 133

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our Step Up to The Table.

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Mobile ordering trends.

2020 141

2020 Mobile Ordering Online Ordering Merchandise 141

Modern Restaurant Management

OCTOBER 29, 2020

. “With 92% of restaurant traffic now off-premise, this funding gives us the opportunity to provide more restaurants with innovative ways to reach more consumers. “We believe technology like Flippy ROAR can improve customer service and kitchen operation. The announcement comes following early results at one test location.

Online Ordering 140

Online Ordering Customer Service Seasonal Menu Food Order 140

Modern Restaurant Management

OCTOBER 15, 2019

“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. percent during the same period.

2019 75

2019 Point of Sale Small Business Consumer Goods 75

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. SOBEWFF® also provides our students, many of whom come from low-income families, financial relief and motivation toward a timely graduation through its scholarship program.

Back of House 116

Back of House Hotels Leadership Design 116