Modern Restaurant Management

FEBRUARY 28, 2024

Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape. There's also a growing momentum towards zero-waste operations that are both environment-friendly and economically sensible.

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Modern Restaurant Management

SEPTEMBER 27, 2023

percent) than they do in casual restaurants (16.5 Tipping on fast casual is going strong : In spite of the “tipflation” backlash, diners haven’t stopped tipping in fast casual restaurants, though the median tip size is still hovering under 9 percent—well below the 17.32 percent to 8.07

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Fast Casual Fine Dining Employee Relations Customer Service 193

Harbor Touch

FEBRUARY 15, 2018

List of the Top 10 Must-Have Kitchen Equipment for Restaurants. With so many different things to keep track of, it can be easy to forget kitchen equipment and appliances that are essential to operating your business. Refrigeration Equipment. Opening a brand new restaurant can be confusing and stressful. Commercial Grills.

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Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. This lets restaurant operators preempt risks, tune up operations, offer a better dining environment, and make every experience a 10 out of 10.

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Equipment Customer Experience Fast Casual 2023 114

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations. Fast and friendly service. These include food production and inventory management.

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Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Brands that were positioned with the right technology, such as pizza delivery and other fast and casual outlets have thrived during the pandemic.

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Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

FEBRUARY 15, 2022

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. The labor crisis has not been limited to just FOH or BOH operations staff.

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Technology Loyalty Program Fast Casual Email Marketing 224

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

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Food Food Safety Front of House Fast Casual 186

7 Shifts

OCTOBER 31, 2022

Section 5: Operations Plan. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Section 5: An overview of operations. What is a Restaurant Business Plan?

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Point of Sale Back of House Document Download 398

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

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7 Shifts

JANUARY 23, 2020

Ensure your business plan is real and not theoretical, in order to understand every operation cost you will come to a head with, and ensure positive cash flow. Thoroughly research restaurant costs (operational, labor, equipment, etc.)—both Fine dining, fast casual, etc.) Save some for an operating runway.

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2020 Hiring Cash Management Education 335

Modern Restaurant Management

JANUARY 26, 2023

In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized. If one made it through 2022 relatively unscathed you ought to feel very good as a restaurant owner/operator. On the franchise side, what do you foresee in 2023? Is there investor interest?

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Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

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7 Shifts

NOVEMBER 19, 2019

Before restaurants can record a profit, they need to take several expenses into account—inventory, kitchen equipment, building utilities, and of course, labor. Some businesses choose to calculate labor cost as a percentage of operating costs rather than a percentage of sales. Fast casual: 28.9%. Casual: 33.2%.

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Management Management Employee Relations Restaurant Law 253

Modern Restaurant Management

NOVEMBER 29, 2019

This might mean weaving elements of fast-casual dining into your design. Yet another issue is trying to respond to operator demands for renovation. Investing in technology, staff, or new operational tactics can play a key part in helping you offer new services. Equipment Upgrades. The need for upgrades is clear.

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Fast Casual Equipment Small Business Mobile Ordering 196

Modern Restaurant Management

APRIL 4, 2024

Make Meaningful Environmental and/or Social Change – Ganzler guides companies to find leverage points for making change and setting parameters and targets to measure against, moving sustainability from vague promises to real, operational effectiveness. In day to day operations, be mindful about energy and water use.

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Sustainability Book Waste Food Supply 189

Mad Mobile

FEBRUARY 5, 2024

Whatever the size of your operation, a tableside ordering system can help—it’s certainly not a tool for just large corporate restaurants. Instead, some of the industry’s biggest challenges lie in staffing and operational costs. Instead, some of the industry’s biggest challenges lie in staffing and operational costs.

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Ordering Fast Casual Mobile Ordering Customer Service 52

7 Shifts

SEPTEMBER 16, 2021

Create Consistency with Your Operations. Switching from a fast-casual concept to fine dining can allow for a nice change of pace. As you operate the restaurant, you'll also need to prepare for different clientele, budgeting, and staffing needs. How to Create Consistency with Your Restaurant Operations.

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Management Management Document Hiring 370

Modern Restaurant Management

JUNE 15, 2021

All these markets are in areas where restaurant restrictions had been eased or lifted as of May, and fast casual chain customer transactions grew. Traditional quick service restaurants were well-equipped before the pandemic to handle off-premises operations, like carry-out, delivery, and drive-thru.

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Modern Restaurant Management

JULY 27, 2022

“It is an extremely challenging time for the restaurant industry as restaurateurs grapple with the difficulty of operating within an uncertain post-pandemic sales environment while simultaneously combating historic levels of food inflation, labor shortages and ongoing supply-chain issues.

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Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. Digital Transformation-Fueled Operational Execution. Meeting or Exceeding Customers’ Needs.

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Fast Casual Food Safety Loyalty Program Customer Experience 141

7 Shifts

JANUARY 26, 2021

The big chains and national brands may be more well equipped than independents to embrace the evolving industry, but independents can thrive with a bit of strategy. He also operates Cali BBQ Media and hosts the Digital Hospitality Podcast, and is an advocate for digital hospitality as a means to grow your business.

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2021 Front of House Social Media Back of House 370

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips. Loyalty Perks.

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Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 29, 2023

When thoughtfully deployed, restaurant tech can help make restaurants a better place to work, which is good for everyone involved: patrons, employees, and operators. As a former operator myself, I spend a good chunk of each day chatting with restaurant owner-operators. So what is an owner-operator to do?

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Modern Restaurant Management

MARCH 18, 2021

Menus are shifting quickly to digital screens, promising operational efficiency and a consistent brand experience from dine-in to drive-thru. Unable to invite guests indoors, operators hurried to install workarounds such as menu enlargements in shop windows, or standup basic e-commerce online. Operational Capacity.

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Back of House Seasonal Menu Fast Casual Customer Experience 186

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. Mobile wallet providers offer attractive discounts and cashback to encourage maximum transaction through this digital payment system.

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Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

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Fast Casual Front of House Fine Dining Mobile Ordering 128

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

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Modern Restaurant Management

NOVEMBER 8, 2021

The rise in popularity of contactless payments can mean leaner operations, happier staff, and – most importantly – happier customers. By equipping your point-of-sale system to accept contactless payments using a QR code that people can simply scan on a smartphone, you’re empowering your diners to pay at their own pace.

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Point of Sale Fast Casual Technology Equipment 245

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. Mobile wallet providers offer attractive discounts and cashback to encourage maximum transaction through this digital payment system.

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Marketing Loyalty Program Fast Casual Coupons 176

Goliath Consulting

OCTOBER 6, 2020

Prospects continue to be bright for fast food and fast-casual franchises: Papa John’s Pizza just announced their plan to open 1,000 new stores over the next five years (1), and Whataburger hinted an offer of offering new franchising units for the first time in 20 years (2). The Benefits of Owning a Franchise Restaurant Business.

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Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. What this means is that the relationship between the operator and vendor can be strained as a result of poor inventory control. You can read our original article here (10). Multiple Sourcing and Backup.

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Supplies Food Supply Fast Casual Front of House 165

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Delivery Front of House Fine Dining Back of House 192

Foodable

JUNE 11, 2021

Wow Bao is a popular Asian fast casual joint that has ventured into the dark kitchen space. The kit includes on-boarding and training materials, as well as all necessary equipment. To partner with Wow Bao, restaurant operators do not need to hire additional labor—all employees need to do is steam the product.

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Fast Casual Technology Delivery Equipment 85

Modern Restaurant Management

JUNE 5, 2020

Off premise and online ordering capabilities have become industry standard, and there are multiple ways for dining facilities to incorporate this into their operations. The technology that is best suited for your customers is dependent on the type of dining establishment you operate. Contactless Receipts.

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Fast Casual Online Ordering Cash Management Mobile Ordering 189

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes.

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2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

DECEMBER 6, 2019

It's the most wonderful time of the year…and for many restaurant operators, one of the busiest. Processes, equipment, menus, and products are always changing. Each year, Steritech conducts more than 300,000 assessments in restaurants, supermarkets, convenience stores, and other foodservice operations.

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