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The Changing Guest Service In Casual Dining | Restaurant Recovery Series

Foodable

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs.

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THE MISUNDERSTOOD CHEF

Culinary Cues

When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success. It is a juxtaposition that is nearly impossible to manage. To the owner/operator there are two things that define success: customer satisfaction and profit.

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COOKS – CLAIM YOUR OWN PATH TO SUCCESS

Culinary Cues

As they say in life – the first step in recovery is to admit that there is a problem. The kitchen, as such, is a melting pot of knowledge and skill that is a perfect educational environment. [] NO MAN (PERSON) IS AN ISLAND: Kitchens – like other forms of work such as athletics, law enforcement, the medical profession, carpenters, etc.

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OUR DAILY BREATH: CHEFS – REMEMBER THE IMPORTANCE OF “WOW”

Culinary Cues

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

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A LETTER TO THE PRESIDENT OF THE UNITED STATES

Culinary Cues

The country needs an all out mobilization of the military, Congress, the medical community, manufacturing, international partners, transportation, public offices and private business, the banking industry, education, and anyone who has the ability to contribute in some way.

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Top Cocktail and Wine Trends

Modern Restaurant Management

Southern Glazer's Wine & Spirits unveiled the results of its 2022 Liquid Insights Tour , a coast-to-coast educational initiative designed to explore and identify the latest trends in cocktails and wine. The tour kicked off in Houston in February, and included stops in Kansas City, New York, Las Vegas, Chicago and Los Angeles.

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Digital Dining and ‘Restaurant Recovery’ Show

Modern Restaurant Management

Starting in July, Visa street teams will visit merchants to provide “back to business” kits with new point-of-sale materials, branding, educational resources and special offers. Moralejo and Skelton are both experienced leaders who will make an immediate impact in the recovery and acceleration of the business post crisis.