Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). How to ramp up takeout and delivery operations. To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. According to Administrator of the U.S.

Webinar 183

Webinar Mobile Ordering Loyalty Program Online Ordering 183

Goliath Consulting

DECEMBER 6, 2020

Off-premise dining, such as take-out, curbside and delivery, have grown significantly this year as quarantines, restrictions and mandated shutdowns forced restaurant owners to look for alternative ways to cover the loss of in-dining sales. The demand for drive-thru services has also grown because of the pandemic.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

MARCH 1, 2022

We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” Delivery, which has become a flashpoint for customers and operators, has steadily decreased since its peak in 2020. percent compared to 2019.

Loyalty Program 169

Loyalty Program Mobile Ordering Download Food Order 169

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S.

Food Safety 203

Food Safety Mobile Ordering Online Ordering Kitchen Safety 203

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Restaurants vs. delivery services. Can't touch this.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. The importance of making guests feel comfortable. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. Incentivize guests to choose your restaurant.

2020 185

2020 Mobile Ordering Guest Recovery Customer Service 185

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. 7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. Recovery Roadmap.

Guest Recovery 135

Guest Recovery Food Safety Employee Relations Mobile Ordering 135

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Appropriate spatial distancing practices through visual cues, physical alterations and adaptive technology. Contactless delivery and drop off for catering.

Food Safety 154

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 154

Modern Restaurant Management

MAY 5, 2020

With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. ” America's Recovery Fund.

Guest Recovery 104

Guest Recovery Food Safety Loyalty Program Point of Sale 104

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 185

2021 Online Ordering Mobile Ordering Guest Recovery 185

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). How to ramp up takeout and delivery operations. To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. According to Administrator of the U.S.

Webinar 173

Webinar Loyalty Program Online Ordering Social Media 173

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years.

Food 159

Food Tip Distribution Guest Recovery Food Safety 159

Foodable

SEPTEMBER 21, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to the first in-person trade show, FSTEC 2021 where restaurants and technology connect. Allen says he is looking at new technology in loyalty programs to delivery drones to the future of POS.

Guest Recovery 52

Guest Recovery Loyalty Program Hospitality 2021 52

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. billion in an all-stock transaction that brings together two top players in third-party delivery, Uber will acquire Postmates. Uber To Acquire Postmates.

Mobile Ordering 167

Mobile Ordering Restaurant Law Seating Customer Service 167

Modern Restaurant Management

OCTOBER 4, 2021

Consumers ranked local chains as their second most desired type of apps and loyalty programs. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). Loyalty programs yield repeat business.

2021 153

2021 Fast Casual Mobile Ordering Social Media 153

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 189

2021 Loyalty Program Coupons Fast Casual 189

Cheetah

JUNE 25, 2021

The staffing shortage is threatening to derail many restaurant reopening plans and crush the hopes of economic recovery. If you haven’t already, it’s time to upgrade to a wholesale food supplier that has an easy to use app alternative and next-day delivery, freeing up your employees to do the things that really matter.

Front of House 147

Front of House Back of House Guest Recovery Hiring 147

Modern Restaurant Management

DECEMBER 4, 2020

” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. Plus, they have already been equipped with advanced self-ordering technologies before COVID hit, which will serve them well to satisfy customers’ needs post the pandemic,” Lu added.

Loyalty Program 118

Loyalty Program Fast Casual Online Ordering Consumer Goods 118

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

2020 184

2020 Food Safety Hotels Dine-in 184

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” ” Fogo de Chão Inks New Deals. . ” Fogo de Chão Inks New Deals. Army Officer.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

JULY 1, 2021

Unlike 2020, diners opted for the plant-based versions of delivery classics so far in 2021. ” Interestingly enough, despite a business model not designed to thrive when takeout and delivery become paramount, it’s full-service restaurants, not fast food outfits, that have customers ready for seconds. Paytronix Systems, Inc.,

2021 124

2021 Loyalty Program Mobile Ordering Consumer Goods 124

Modern Restaurant Management

JULY 14, 2020

based participating restaurants of DoorDash’s program to support Black-owned businesses who Kiva approves for a loan* by seeding a revolving loan fund starting at $150,000 with potential to grow the investment in the coming months. Jon Taffer launched a new program on his Taffer Virtual Teaching platform, Resetting America.

Mobile Ordering 135

Mobile Ordering Certification Loyalty Program Kitchen Safety 135

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. This will also help better surface if a business is offering takeout, delivery and curbside pickup. Through a QR code, guests can easily scan the code and join the waitlist through Yelp.

Food Safety 116

Food Safety Customer Experience Website Management Employee Relations 116

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Mobile ordering trends.

2020 130

2020 Mobile Ordering Online Ordering Merchandise 130

Modern Restaurant Management

DECEMBER 14, 2020

With a continued focus on off-premise dining, US Foods also recently launched Promoting Delivery and Ghost Kitchens, which focuses on ghost kitchens and how to stay in front of diners during the winter season and beyond. The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12.

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

OCTOBER 29, 2020

The restaurant industry is in the midst of the e-commerce phase, where restaurants must get creative by embracing technology and new sources of revenue generation to reach customers outside of their four walls.” Since the start of COVID-19, Nextbite has launched 15 brands and has added over 1,000 delivery-only restaurants nationwide.

Online Ordering 136

Online Ordering Customer Service Seasonal Menu Food Order 136

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 163

2020 Fast Casual Food Safety Guest Recovery 163

Modern Restaurant Management

OCTOBER 15, 2019

“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. percent during the same period.

2019 72

2019 Point of Sale Small Business Consumer Goods 72

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. SOBEWFF® also provides our students, many of whom come from low-income families, financial relief and motivation toward a timely graduation through its scholarship program.

Back of House 112

Back of House Hotels Leadership Design 112