Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Understand customer cravings and business needs through data. Consider tapping into the treasure trove of customer information your POS platform contains.

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Front of House Point of Sale POS Cash Management 176

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff. Proven experience in a management or supervisory role.

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7 Shifts

JANUARY 26, 2021

The big chains and national brands may be more well equipped than independents to embrace the evolving industry, but independents can thrive with a bit of strategy. 2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5

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Ordyx

APRIL 27, 2023

VersiTech's acquisition of Ordyx POS last year created an exciting opportunity to deliver advanced POS technology to cus tomers and partners ( they're more than just dealers to us ) to enhance restaurant operations. Ordyx provided its customers with the market’s first cloud-based, mobile point-of-sale solution.

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Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. And many have risen to the occasion.

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Food Food Safety Front of House Fast Casual 181

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. What are AI and ML? Let’s Start With the Why.

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Front of House Mobile Ordering Loyalty Program Back of House 191

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

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7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Join the Marketplace ??

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Online Ordering Ordering Customer Service Food Order 341

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . Treat Your Couriers Well, Equip Them with Gloves and Disinfectant Wipes. Here are a few tips for restaurant owners : .

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Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Excellent service in-house and out-of-house.

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Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

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Management Management Document Hiring 370

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Every few months, a media article declares the death of ghost kitchens as a viable business model. That is not too bad for a dying sector.

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Kitchen Safety Front of House Online Ordering Food Order 52

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. Business owners have many POS systems from which to choose. Business owners have many POS systems from which to choose. Different Types of POS Systems. Features of a POS System.

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Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

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2024 Loyalty Program Cash Management Customer Experience 210

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

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Mobile Ordering Online Ordering Front of House Fine Dining 184

Sling

MAY 13, 2023

Table of contents Management restaurant positions Back-of-house restaurant positions Front-of-house restaurant positions Management restaurant positions 1) Owner The owner is at the top of the restaurant positions hierarchy.

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Front of House Back of House Kitchen Safety Food Truck 78

Modern Restaurant Management

MAY 18, 2020

“Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Click here to view the application and instructions. US Foods Holding Corp.

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Front of House Back of House Online Ordering Kitchen Safety 204

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. The application supports the function of ordering with a car plate number as well that opens more opportunities for food services in the fast-food industry.

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Mobile Ordering Cash Management Online Ordering Front of House 187

Transact

NOVEMBER 26, 2019

The food service business is a challenge, even at the best of times. And so, this Thanksgiving season, it’s good to reflect on all the miracles of technology that allow our restaurants to provide such excellent service to our customers. Digital POS System. And speaking of POS, how about digital point-of-sale systems?

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Ken Burgin

JULY 26, 2022

The bar is set high for hospitality images of food, venues, atmosphere and happy customers – phones can take excellent photos. If you have it properly worked out and all the food, beverages and equipment ready, you can get hundreds of shots from a half or full-day shoot – click, click, click! Kitchen – Back of House.

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Modern Restaurant Management

DECEMBER 29, 2023

I’ve heard of restaurant leaders setting up multiple POS demos with shift managers or front-of-house staff. Help your staff understand each stage of the food service journey, so they’re not overwhelmed when they have to jump on the cold station in a pinch. Some folks sense the uneasiness among their staff.

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Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. In fact, balancing takeaways with table service is a great way to increase sales and diversify, but it can put pressure on staff members' time. Less admin makes for freer staff to focus on delivering a quick and friendly service.

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Mobile Ordering Ordering Front of House Guest Recovery 144

Sling

MAY 9, 2023

ADD_THIS_TEXT Restaurant operations (or RO for short) is the collective term for all the activities that go into managing a food-service business — everything from the daily responsibilities that need to be done to the long-term planning that keeps the business on track. They take purposeful planning and work to build and maintain.

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Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

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Kitchen Safety Food Safety Front of House Back of House 139

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

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Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Almost more than any other sector, we’ve seen this in the restaurant and hospitality industry.

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Back of House Customer Experience Front of House Customer Service 193

Lavu

DECEMBER 6, 2019

Particularly when it comes to restaurant management which requires knowledge of both front of house and back of house needs. What is a POS? POS stands for point of sale. Restaurants normally utilize a POS framework to finish a business exchange. Outsourced Delivery Services. Digital Table.

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Kitchen Safety Social Media Point of Sale Front of House 78

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

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Restaurant365

APRIL 8, 2021

As restaurants adapt to how customer dining preferences have changed, ghost kitchens are now more popular and quite often more profitable. In fact, many customers don’t realize that they are ordering from a ghost kitchen. First, stay-at-home orders and dining restrictions prompted restaurants to focus on takeout and delivery.

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Front of House Food Truck Kitchen Safety Point of Sale 78

Goliath Consulting

FEBRUARY 9, 2020

Aside from the sales opportunity, there are other clear benefits to incorporating food delivery at your restaurant, such as giving the restaurant increased visibility, exposure to new customers and gaining of valuable insights on purchasing trends 2,3. Investing in a POS system that includes delivery function is a must. Technology.

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The Restaurant Times

MARCH 6, 2023

Your net profit remains after operating costs like payroll, rent, utility costs, ingredient costs, and equipment leasing fees have been subtracted from your gross profit. This data should be easily accessible from your restaurant’s point-of-sale (POS) system. Read along! How To Calculate Restaurant Profit Margin?

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Food Truck Point of Sale Employee Relations Equipment 52

Deliverect

JUNE 10, 2020

They house virtual restaurants which have no storefront and offer a menu of items only available for delivery via digital ordering platforms. You may have ordered from a virtual restaurant housed in a ghost kitchen without even knowing it. That also means savings on ingredients, equipment, computer systems, utilities, the list goes on.

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Front of House Email Marketing Back of House Online Ordering 123

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

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Back of House BOH Front of House FOH 52

The Restaurant Times

OCTOBER 28, 2021

In the post-pandemic times, restaurants and eateries are reopening which means more customer footfall and higher occupancy. The restaurant industry has evolved dramatically in the last decade, owing to new technologies and changing customer tastes. Customers also want to be able to order delivery and takeaway.

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Technology Operations Point of Sale Mobile Ordering 52

Restaurant365

OCTOBER 8, 2021

This kind of restaurant serves customers solely through online orders and delivery. There are many ways that the back-of-house may be organized, but the restaurant is set up without a traditional front-of-house (without waitstaff or on-site seating options). Let’s dive into the details. Curious about some of the benefits?

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Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. What is a ghost kitchen? How a ghost kitchen works.

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Front of House Online Ordering Kitchen Safety Customer Service 147

The Restaurant Times

NOVEMBER 10, 2021

From managing the inventory to training the staff to be competent in the kitchen and with the customers, the restaurateur needs to take care of it all. Technology has played a significant role in driving customer convenience, efficiency and cost savings for restaurants. A restaurant depends on multiple processes to run smoothly.

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Operations Management Management Front of House 52