Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand.

Loyalty Program 191

Loyalty Program Customer Service Customer Experience 2024 191

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 184

Operations Front of House Customer Service Customer Experience 184

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 177

Operations Mobile Ordering Customer Experience Online Ordering 177

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Online Ordering: How Gift Cards are an Essential Piece of the Process. Customers are craving convenience, now more than ever.

2022 193

2022 Online Ordering Loyalty Program Customer Experience 193

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience. The Store Experience.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. Safety and Normalcy. The Human Touch.

Customer Service 186

Customer Service Customer Experience Online Ordering Hospitality 186

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server.

Dietary Restrictions 193

Dietary Restrictions Customer Experience Dine-in Technology 193

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. How does it change the guest experience? Restaurant Group.

Mobile Ordering 174

Mobile Ordering Airlines Online Ordering Technology 174

Restaurant365

JANUARY 27, 2022

Restaurant operators have chosen to go digital to ensure customers’ health and safety as these touchless menus can help mitigate virus spread. In Hospitality Technology’s 2021 Customer Engagement Technology Study , it was found that 37% of diners prefer to dine at restaurants that do not have a paper/physical menu.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Social Hospitality

FEBRUARY 25, 2019

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too.

Social Media 199

Social Media Customer Experience Customer Service Technology 199

7 Shifts

DECEMBER 18, 2019

With proper plating and presentation, just about any meal can be Instagrammable! Offering a discount for college students who present their student IDs provides extra incentive to take a lunchtime study break at your restaurant. Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

Modern Restaurant Management

MARCH 10, 2021

Order Views – This is how your BOH staff actually sees the information. Look for a KDS with customizable features that allow your staff to look both at the overall incoming orders and the items in particular so that they can prepare accordingly. ? Order Routing – For larger operations, you might have multiple stations.

Management 185

Management Management BOH Front of House 185

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. foodservice industry. Visits at P.M. People want printed menus.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. Demonstrating the importance placed on the health and well-being of employees and customers. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Chris Zeman of Zeman Construction says, “You need to have a team established that has experience, otherwise there’s going to be a lot of surprises and unmet expectations throughout the process.

License 78

License Certification Kitchen Safety Food Safety 78

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 168

2024 2023 Food Order 2013 168

Modern Restaurant Management

NOVEMBER 2, 2020

For the respondents who reported having outdoor seating (or planned to add outdoor seating soon) and whose climates allow them to seat people outdoors nine or fewer months of the year, the decision to “weatherize” the patio for the colder weather was split.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Touch Bistro

JUNE 2, 2021

In fact, restaurant reservations and the technology that supports it is so valuable that public officials and organizations such as the American Industrial Hygiene Association (AIHA) recommend adopting a reservations-only model or call-ahead seating. Online Access. Let’s dive in. SEE TOUCHBISTRO RESERVATIONS IN ACTION.

Reservations 98

Reservations 2021 Online Ordering Book 98

Modern Restaurant Management

JULY 22, 2020

We have all been dealing with the core problems COVID-19 has brought to us: increased cleaning and sanitizing processes, loss of customers, negotiations with landlords, and many more. While a breakdown in the back room is manageable, it’s much harder when it happens in front of the customers. 2 – Demanding Customers.

Management 199

Management Management Customer Experience Kitchen Safety 199

Focus POS

NOVEMBER 8, 2021

Over the past two years, restaurants have seen significant changes in how customers pay, shifting away from legacy processes to online and touchless payments. While a few years ago, customers were content to pay with cash or credit cards, customers have now grown to expect more payment options. Cash is no longer king.

Mobile Ordering 78

Mobile Ordering Front of House Customer Service Customer Experience 78

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. Directing early customers to the bar area while they are waiting for their tables.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

JUNE 8, 2021

For restaurants, that means making the most of this opportunity to connect with customers. But the good news is, across the industry, business is back on the rise—powered by limited in-person seating and continued diner interest in take-out and delivery. Keep the Menu Up-to-Date Online.

Delivery 98

Delivery Online Ordering Transportation Food Order 98

Restaurant Clicks

DECEMBER 3, 2021

If you’re wondering where to get the best Astoria sushi, I have compiled a list of restaurants that encompass all types of dining experiences and affordability. Bai Sushi is a casual and affordable 20-seat restaurant, offering innovative sushi and Japanese cooked dishes with a “new-wave” concept. Order Online.

Fast Casual 109

Fast Casual Fine Dining Online Ordering Seasonal Menu 109

Modern Restaurant Management

MAY 11, 2020

Restaurant management software company Upserve and restaurant-architect William Duff speak here about evolving trends they are seeing and discussed some ways the dining experience might look and feel different as the new normal unfolds. Yank Sing view ordering counter Image by William Duff Architects.

Fine Dining 244

Fine Dining Online Ordering Dine-in 2007 244

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Customer service training.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 205

Food Safety Mobile Ordering Online Ordering Kitchen Safety 205

Restaurant Clicks

OCTOBER 10, 2021

People famously visit San Antonio just to tour the Alamo and experience the river walk. Generally, there’s a level of authentic Mexican flavors that must be present. Simply tell them how many and what kind of taco you want, and they’ll make the tacos fresh to order. Order Online. Order Online.

Online Ordering 112

Online Ordering Food Truck Back of House Food Order 112

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 191

2021 Loyalty Program Coupons Fast Casual 191

Mad Mobile

MARCH 1, 2024

From server robots to ordering kiosks in fast food establishments, it seems like there’s always a new gimmick trying to get your attention. But data shows that it’s more than just about the flashy toys. Depending on how you use them, they could revolutionize how you interact with your customers.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 190

2021 Kitchen Safety Food Safety Mobile Ordering 190