Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts to gaze into a crystal ball and re-imagine the future of dining. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. 20 at 4 p.m. EST. Space is limited, click here to register. Here are their insights.

Kitchen Safety 225

Kitchen Safety Food Safety Loyalty Program Technology 225

Deliverect

MARCH 17, 2020

As more cities and countries are implementing social distancing measures in an attempt to slow down the coronavirus outbreak, local businesses will feel the impact. This solution pushes your delivery orders to your point-of-sale system, so you can easily manage your online sales channels. Offer delivery and/or takeaway.

Online Ordering 146

Online Ordering Merchandise Food Website Management 146

MBB Hospitality

NOVEMBER 28, 2023

Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. Robust Restaurant Marketing Effective marketing goes beyond mere exposure; it’s about creating an emotional connection with your customers.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

Restaurant365

MAY 7, 2020

Check for state requirements on your governor’s or state health department’s website. Adhere to protocols addressing the protection of both customers and employees. Since your customers and your employees will interact, all protocols are critical for minimizing the risk of transmission. Managing Food Pick Up and Delivery.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

ChowNow

JUNE 29, 2020

Finances are the most critical concern for most restaurateurs, but they should be weighed alongside both public health guidelines , recommendations from the CDC , Department of Labor , and the FDA — along with the concerns of your employees and customers. Don’t count out merchandise either—it just sends more revenue to your restaurant.

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137

Cheetah

AUGUST 28, 2020

In response, people are looking for personalized experiences they can document and share online. Restaurants that capitalize on this create dining experiences that encourage brand loyalty by making customers feel unique. This also allows them to collect data on customer purchases to help them better tweak the menu.

Online Ordering 117

Online Ordering Customer Service Customer Experience Small Business 117

Touch Bistro

JULY 15, 2021

Everything you need to know about social media, digital marketing, SEO, and more! In order to make sure customers remember your restaurant long after they’ve dined with you, it’s important to define your brand identity. This refers to the tone and language you use when communicating with customers. Download Now.

Marketing 77

Marketing 2021 Email Marketing Social Media 77

Touch Bistro

APRIL 27, 2021

The best restaurant websites all have one thing in common: they make it incredibly easy for online visitors to find what they’re looking for. This is crucial because 77% of diners report visiting a restaurant’s website before they dine in or order takeout or delivery from an establishment. Elements of Great Restaurant Websites.

Design 92

Design 2021 Online Ordering Website Management 92

Gourmet Marketing

SEPTEMBER 23, 2021

Establish a loyalty program to offer your customers rewards. A loyalty program is a fantastic way to get your customers to come back again and again. For example, the most simple loyalty program could be a card system that is stamped every time your customers make a purchase. In-restaurant ideas.

Marketing 61

Marketing 2021 Social Media Website Management 61

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 197

Kitchen Safety Loyalty Program Delivery Customer Service 197

Modern Restaurant Management

JUNE 8, 2020

The reopening kits provide independent restaurant operators with must-have supplies such as masks and safety guidance posters as well as resource guides to navigate state and local COVID-19 reopening requirements and help create a safer environment for staff and customers alike. " Revention is HungerRush.

Guest Recovery 135

Guest Recovery Food Safety Employee Relations Mobile Ordering 135

Kounta

AUGUST 13, 2019

One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!),

Communication 49

Communication Hospitality Email Marketing Social Media 49

Modern Restaurant Management

JULY 27, 2020

When there's a major outbreak, Yelp data suggests it negatively impacts consumer interest in businesses where social distancing may be harder to enforce. Franchisors must be able to document policies and practices for sanitizing, social distancing, contactless service, use of protective gear and guest communications. "When

Franchise 146

Franchise Franchising Mobile Ordering Kitchen Safety 146

EATER

MAY 22, 2020

To manage crowding, all stores are limiting the number of customers that can enter at once, as well as putting up “visual cues and in-store signage” encouraging distancing, and performing “daily audits to ensure compliance.” On social media , at least some workers say they feel the store is doing what it can. “[E]ven

Employee Relations 145

Employee Relations Food Safety Website Management Social Media 145

Modern Restaurant Management

JULY 1, 2021

In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. Customer Satisfaction Survey. Customer satisfaction with full-service and limited-service restaurants was already reeling before the pandemic turned both industries upside down.

2021 124

2021 Loyalty Program Mobile Ordering Consumer Goods 124

Notch

JANUARY 23, 2019

And when all costs and variables are considered, high-end restaurants need to be particularly well-managed to survive. So when you’re trying to manage your profits and losses, what you’re really doing is: weighing your risks, developing contingency plans—and mitigating the factors you can’t account for, by focusing on the ones you can.

Email Marketing 72

Email Marketing Merchandise Website Management Point of Sale 72

BNG Point of Sale

AUGUST 27, 2021

To calculate your restaurant’s gross profit, you need to subtract the total cost of goods sold (COGS) for a specific period from your total revenue (your total food, beverage, and merchandise sales). For every dollar a customer spends, they are keeping 8 cents as profit. . million and its cost of goods sold was $400,000. .

Point of Sale 52

Point of Sale Social Media Customer Service Online Ordering 52

Notch

JANUARY 23, 2019

And when all costs and variables are considered, high-end restaurants need to be particularly well-managed to survive. So when you’re trying to manage your profits and losses, what you’re really doing is: weighing your risks, developing contingency plans—and mitigating the factors you can’t account for, by focusing on the ones you can.

Email Marketing 52

Email Marketing Merchandise Website Management Point of Sale 52

Modern Restaurant Management

AUGUST 28, 2020

A unique partnership with the James Beard Foundation (JBF) complements the launch of the film through a custom mentorship program, presented by KitchenAid, developed to advance women in culinary arts and support the industry at large as it rebuilds.?. in a management role at the Officers’ Club. 20, 1955, and served in the U.S.

Allergens 118

Allergens Kitchen Safety Guest Recovery Customer Service 118

Modern Restaurant Management

MAY 12, 2020

The company is exploring collaborations with corporate partners and charities, as well as merchandise sales, to keep its mission alive. "When Made with #5 polypropylene, customers can recycle the K-Cup® pods by peeling and disposing of the lid, composting or disposing of the grounds, then recycling the remaining empty cup.

Mobile Ordering 121

Mobile Ordering Online Ordering Food Order Recycling 121

Modern Restaurant Management

NOVEMBER 19, 2019

“I applaud all of the chefs for excelling in the kitchen, and thank them for their devotion and dedication to continuously innovating our customers’ dining experience.” Starbucks' Largest Immersive Coffee Experience. Stephen Aheimer. Richard Grab. Allan Wambaa. FirstEnergy Stadium. Oregon Convention Center.

Delivery 107

Delivery Reservations Customer Experience Retail 107