7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. ChowNow ChowNow is a customized online ordering app for restaurants. OpenTable seats around 1.6 For newer restaurants hoping to bring in new customers, this app can be an effective way to get found by area visitors and locals alike.

Operations 353

Operations Management Management Mobile Ordering 353

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

AUGUST 26, 2021

These conditions present an evolving challenge for restaurants when it comes to providing a safe dining experience for customers and employees, especially when it’s often unknown whether patrons are vaccinated or not. You can also work with a digital consultancy to build a customized app.

Technology 226

Technology Ordering Front of House Customer Experience 226

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Customers are craving convenience, now more than ever. When customers order for delivery, they spend an average of $32 per order.

2022 193

2022 Online Ordering Loyalty Program Customer Experience 193

7 Shifts

DECEMBER 18, 2019

With proper plating and presentation, just about any meal can be Instagrammable! Offering a discount for college students who present their student IDs provides extra incentive to take a lunchtime study break at your restaurant. Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Margin Edge

OCTOBER 3, 2023

A top-level dashboard that shows comparisons to a prior period can include: Number of dining transactions Average daily sales Average check size Revenue per diner Revenue per available seating hour Prime cost ratio Positive trending is highlighted in green while negative trending turns red, making it easy to see where everything is headed.

Cash Management 89

Cash Management Loyalty Program Seating Inventory 89

7 Shifts

OCTOBER 15, 2020

Here are the blueprint details: Cuomo also asks New Yorkers to help enforce these regulations by self-reporting any restaurants they see breaking the 25% capacity rule, a program titled “New Yorkers Protecting New Yorkers.” The program ultimately supported 95 restaurants and 1,000 workers in the industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. PopID accounts also tie to loyalty programs for automatic credit with every purchase.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. California.

2021 191

2021 Loyalty Program Coupons Fast Casual 191

Modern Restaurant Management

JULY 1, 2021

In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. Customer Satisfaction Survey. Customer satisfaction with full-service and limited-service restaurants was already reeling before the pandemic turned both industries upside down.

2021 128

2021 Loyalty Program Mobile Ordering Consumer Goods 128

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

NOVEMBER 2, 2020

For the respondents who reported having outdoor seating (or planned to add outdoor seating soon) and whose climates allow them to seat people outdoors nine or fewer months of the year, the decision to “weatherize” the patio for the colder weather was split. Diners savor a cohesive digital experience.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

The Restaurant Times

JUNE 15, 2020

Restaurants are trying their best to retain customers since it adds up to the overall profitability. Let’s discuss what measures can fine-dine restaurants in Singapore take for customer retention. Want To Increase The Number Of Your Regular Customers? Technology Creates The Right Impression On Your Customers.

Loyalty Program 52

Loyalty Program Fine Dining Social Media Customer Experience 52

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Kicking orders to the curb. 43 percent say it makes them more loyal to the eatery. ” What Restaurant Employees Want at Work. ” The Digital Divide.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

DECEMBER 4, 2020

More than 1,200 questionnaires were collected as part of the survey, which took a close look at respondents’ experiences, attitudes and future intentions with regard to traveling and visiting hospitality-related businesses for the remainder of 2020. " Customers are searching reviews for how companies are handling COVID-19.

Loyalty Program 121

Loyalty Program Fast Casual Online Ordering Consumer Goods 121

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 205

Food Safety Mobile Ordering Online Ordering Kitchen Safety 205

Touch Bistro

JUNE 10, 2021

As a restaurateur, providing standout customer service is an excellent way to set yourself apart from the competition. But don’t simply guess what your customers want – go straight to the source by asking restaurant survey questions that’ll help you get the information you need to wow your guests. It’s never crowded. Nearly 95% of U.S.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Online Ordering 52

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face. Image via Andrew Boskovich).

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

The Restaurant Times

FEBRUARY 22, 2022

The economy, on the other hand, is recovering and presenting new opportunities and problems. Customers are more concerned about the environment, and they want the food and beverage industry to make significant adjustments to safeguard it. By taking control of consumer engagement, they hope to create frictionless customer involvement.

2022 98

2022 Front of House Cash Management Online Ordering 98

Restaurant Clicks

FEBRUARY 17, 2020

Restaurant point of sale software can often handle bookings, arrange seating, collect and track customer information, and more. Loyalty programs. Customer relation management (CRM). Loyalty programs. Custom floor plans. Loyalty programs. Menu customization. Online ordering.

POS 78

POS 2020 Point of Sale Loyalty Program 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. .

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. “The Juicey Awards are about honoring our passionate store owners. ."

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

7 Shifts

SEPTEMBER 9, 2021

If you own a bar or restaurant, you need to identify several methods of getting new customers to stream in and, at the same time, retain the current ones. Strengthens Relationships with Customers. Restaurant owners can maintain a strong relationship with your regular and previous customers by sending emails that they are interested in.

Email Marketing 195

Email Marketing Marketing Seasonal Menu Coupons 195

Modern Restaurant Management

JUNE 14, 2020

Department of the Treasury, issued new and revised guidance for the Paycheck Protection Program (PPP). This guidance implements the Paycheck Protection Program Flexibility Act (PPPFA), signed into law by President Trump on June 5, 2020, and expands eligibility for businesses with owners who have past felony convictions. .”

Food Safety 143

Food Safety Loyalty Program Kitchen Safety Online Ordering 143

The Restaurant Times

FEBRUARY 24, 2022

Both online and offline marketing strategies can benefit from data gathered about your actual customers. What measures must one take to build a loyal customer base ? If you want to leave a long-lasting impression on your customer then you must check out all the boxes- food, decor, accessibility, affordability etc. The Ambience.

2022 52

2022 Loyalty Program Email Marketing Customer Service 52

Modern Restaurant Management

SEPTEMBER 14, 2021

The James Beard Foundation’s programs exist to serve and bolster people at different points in their careers. The Awards are one of these programs.” . “We know that seismic changes continue to take place within the food and media industries. ” said Dawn Padmore, VP of Awards.

Food 164

Food Tip Distribution Guest Recovery Food Safety 164

Notch

FEBRUARY 14, 2019

There’s actually a lot going on behind the scenes when we’re presented with a sweet deal. That means more bums in seats, more sales and more profit. Off-peak specials Most restaurants experience a lull in the hour or two before dinner service begins. Loyalty programs work. A study done by Dr. Paul J. Do they work?

Specials 75

Specials Loyalty Program Seasonal Menu Point of Sale 75

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 130

Franchise Franchising Loyalty Program Kitchen Safety 130

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Top Restaurant Brands.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

OCTOBER 8, 2020

Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. Staff can also opt to change cooking times and alter portion sizes for foods coming out of the hopper to map back to customer customization requests. "Intel®

Kitchen Safety 136

Kitchen Safety Online Ordering Food Safety Point of Sale 136

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. metro area.

Franchise 144

Franchise Franchising Food Safety Kitchen Safety 144

Modern Restaurant Management

NOVEMBER 24, 2021

The award was presented during the 2021 Applebee’s Business Meeting, which was held in Scottsdale on November 16, top photo. ” FFH’s Heroes to Jobs Program provides a way to help veterans and first responders find employment placement within a franchise brand as a shift lead, assistant manager, or manager.

Franchise 172

Franchise Franchising Loyalty Program 2022 172

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 190

2021 Kitchen Safety Food Safety Mobile Ordering 190