Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions 2024 Food Safety Food Supply 120

Hot Schedules

NOVEMBER 3, 2021

What Hotel Menu Trends Will Define 2022? For these travelers, the dining experience will be back on the menu. Plant-based options are a must on any menu from bed and breakfasts to five-star resorts. Travelers today, especially young ones, are climate-focused, meaning sustainable products on your menu are a must.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Restaurant Clicks

NOVEMBER 24, 2021

If you are exploring restaurants with private dining in the Seattle area, my extensive list will help you arrive at a final selection. Here are the fifteen best intimate dining venues in Seattle. Best Private Dining in Seattle. The menus place a focus on locally sourced seafood. RockCreek Seafood & Spirits.

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Dine-in Seasonal Menu Reservations Seating 112

Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. It’s dining, on demand. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server.

Dietary Restrictions 193

Dietary Restrictions Customer Experience Dine-in Technology 193

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining.

2024 120

2024 Dietary Restrictions Customer Experience Customer Service 120

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Restaurant complaints are unavoidable in the hospitality industry.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 221

Technology Front of House Back of House Dietary Restrictions 221

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses. Changing Trends and the Importance of Exceeding Expectations Before the pandemic, dining out was a common way for people to socialize and unwind.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Open for Business

OCTOBER 12, 2022

A restaurant menu is key to bringing guests in and keeping them around. On average, guests will spend only 109 seconds reading your menu, according to a Gallup poll. Creating a new menu or improving an existing one takes time. A good menu stays true to a restaurants’ concept and maximizes profit. Selecting menu items.

Menu 78

Menu Dietary Restrictions Seasonal Menu Design 78

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

SEPTEMBER 21, 2021

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.

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Dietary Restrictions Online Ordering Customer Experience Fast Casual 183

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 193

2022 Food Supply Point of Sale Dietary Restrictions 193

Culinary Digital

FEBRUARY 2, 2024

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Collecting Data to Build Customer Loyalty.

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Dietary Restrictions Online Ordering Customer Experience Dine-in 193

Modern Restaurant Management

APRIL 28, 2022

These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews. Virtual brands are also a fun way for established brands to connect with new audience segments and experiment with branding.

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Dietary Restrictions Influencer Back of House BOH 189

Modern Restaurant Management

JULY 1, 2021

Restaurant bookings in May were up 48 percent compared to May 2019, and revenues are increasing as on-premise dining picks up heading into a busy summer season. Although there has been an increase in-person dining, Americans are being more selective about the establishments at which they choose to dine.

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Dietary Restrictions Email Marketing Customer Experience Mobile Ordering 156

Modern Restaurant Management

JULY 6, 2023

However, there’s an opportunity to turn slow nights into "grow" nights and counter declining revenue by changing customer behavior. Although it might seem challenging, thanks to modern technology, restaurants can now understand and engage with their customers in new ways, ultimately filling up those empty tables.

Seating 178

Seating Innovation Marketing Loyalty Program 178

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

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2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024.

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2024 2023 Food Order 2013 163

Restaurant Clicks

JUNE 22, 2021

You may not be familiar with the term “prix fixe menu,” but you’re more than likely familiar with the concept, which has been a staple of both fine-dining and casual restaurants for decades. Either way, customers are guaranteed a dining experience that’s as memorable as it is delicious. Prix Fixe Meaning.

Menu 78

Menu Fine Dining Dietary Restrictions Seasonal Menu 78

Squirrel Systems

OCTOBER 19, 2023

“Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. This approach aims to enhance the guest experience by building rapport with customers, understanding their preferences, and providing personalized service.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Restaurant365

FEBRUARY 18, 2022

According to the National Restaurant Association’s recently published State of the Restaurant Industry, the percentage breakdown of operators who plan on investing in back-of-the-house technology in 2022 are as follows: Family dining – 30%. Casual dining – 28%. Fine dining – 28%. Quickservice – 29%. Satisfaction is paramount.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Mad Mobile

FEBRUARY 5, 2024

43% of operators choose POS systems like tablets for functionality Tablet systems alleviate restaurant turnover Conquering the dinner rush with faster ordering Reduced walkouts with 3X faster service More easily satisfy picky preferences with menu mods The menu. This flexibility mirrors the needs of customers today. The signage.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Restaurant Clicks

NOVEMBER 5, 2021

Although some would clarify that Olive Garden is not authentic Italian food, satisfied customers know the most important thing: the food is delicious. We’ve done plenty of taste testing and have details about eleven of the best Olive Garden menu items listed below. 11 Best Menu Items at Olive Garden.

Ordering 104

Ordering Menu Back of House Dietary Restrictions 104

Ken Burgin

JUNE 13, 2023

ChatGPT, can revolutionise the way you manage your kitchen, from organising your recipes, scaling dishes and optimising food costs, to suggesting ingredient substitutions, planning menus, and enhancing staff productivity. This will help maintain consistent quality and customer satisfaction.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

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Dietary Restrictions Book Events Customer Service 60

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

JANUARY 13, 2020

The evidence is clear: more restaurant guests are interested in plant-based and vegan menu items. According to Tripleseat customers throughout the US, there was an increase in guests requesting a variety of plant-based or meatless fixings 2019, with many new plant-based options being offered.

Dietary Restrictions 186

Dietary Restrictions Fast Casual Menu Tip Distribution 186

Restaurant Clicks

SEPTEMBER 5, 2021

Pittsburgh has several international dining options. Luckily, we compiled a list of some of the best restaurants in Pittsburgh that you should consider visiting to satisfy your dining needs. Bitter Ends provides window service to its customers ordering online. Bitter Ends Garden & Luncheonette. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The Guest Experience The key thing to remember about omnichannel marketing is that it’s centered on the guest. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. According to the data, more than one in three Americans (38 percent) said they are looking forward to dining out again over the next three months. Diner Dynamics.

2020 184

2020 Food Safety Hotels Dine-in 184

Restaurant Clicks

SEPTEMBER 19, 2021

The bistro menu is also impressive in the evening. Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Lancaster is one of the most underrated food cities in Pennsylvania. Lancaster might seem like a big city randomly nestled in the middle of Pennsylvania farmland. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Fine Dining Reservations Food Order 148

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. Investment in delivery and mobile ordering pays off.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

The Rail

OCTOBER 14, 2022

When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. Identify Allergens on Your Menus. Train Your Staff. People aren’t perfect and mistakes can happen.

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Allergens Management Management Dietary Restrictions 59

Restaurant Clicks

SEPTEMBER 8, 2021

Savor is affiliated with Niagara Falls’ culinary school and features an inventive menu full of local ingredients. Since opening, Savor has quickly become one of the most popular Niagara Falls restaurants and a must-dine destination for anyone visiting the area. There are trails suitable for any and every skill level.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Grab the attention of as many of your customers as you can by making it convenient for everyone. How would you rate your overall experience from 1-10 (10 being the best) and why?

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Dietary Restrictions Social Media Online Ordering Customer Experience 36