Customer Experience Customer Service Guest Recovery Pricing 
Culinary Cues
JULY 23, 2023
Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success.
Culinary Cues
JULY 22, 2021
Now, providing we don’t ignore the still looming dangers of Covid and the challenges of convincing 40% of the population to accept the vaccine, we might stand a chance of long-term recovery. As challenged as restaurants are right now, there must be an all-out effort to demonstrate value and to provide a positive experience.
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Modern Restaurant Management
NOVEMBER 8, 2023
Behavioral changes in spending habits, standards of service, and efficiency models have all changed. But the expectations of guests and owners did not change. The linchpin, however, is connecting food experiences to the promise of restaurant marketing. That is because different customers have different expectations.
Culinary Cues
APRIL 26, 2020
What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?
Modern Restaurant Management
SEPTEMBER 17, 2022
In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience. There is also a growing trend in wines priced to sell with good value in either BTG or by-the-bottle formats to drive more orders and not just high margins.
Modern Restaurant Management
JUNE 24, 2020
Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.
Modern Restaurant Management
JANUARY 12, 2022
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.
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