Customer Experience Customer Service Guest Recovery Operations 
Culinary Cues
JULY 23, 2023
Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success.
Culinary Cues
JULY 22, 2021
Now, providing we don’t ignore the still looming dangers of Covid and the challenges of convincing 40% of the population to accept the vaccine, we might stand a chance of long-term recovery. I hear it from every single restaurant operator I know and even many more that I don’t – there is an acute shortage of staff. Is this the answer?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Foodable
OCTOBER 30, 2020
Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We 4: Ovation" on Spreaker.
Modern Restaurant Management
JANUARY 18, 2023
If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.
Modern Restaurant Management
NOVEMBER 8, 2023
Behavioral changes in spending habits, standards of service, and efficiency models have all changed. But the expectations of guests and owners did not change. Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs).
Culinary Cues
APRIL 26, 2020
What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?
Culinary Cues
MAY 23, 2021
Now that the pandemic was beginning to come under control and state governments were loosening the grip of protocol on restaurants – customers were beginning to re-emerge, albeit with some trepidation. Now we have an opportunity to be reborn – to change what is wrong with how we operate and come out bigger and better in the end.
Expert insights. Personalized for you.
404 
Let's personalize your content