7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety' Here are their insights.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

Modern Restaurant Management

OCTOBER 19, 2022

To boil it down even more, if Google can quickly find a credible and useful website, that website will appear higher up in search results. When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement. The trick is knowing when you use one or the other…or both!

SEO 183

SEO Social Media Website Management Online Ordering 183

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. A good tip is to design a rewards system based on the results you want to get.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

7 Shifts

OCTOBER 22, 2019

In a social media-heavy world, the visual appeal of a restaurant has become more important than ever. Instagram is now reshaping the way diners consume their food, and in return restaurants have changed to accommodate the need for “ Instagrammable ” experiences. Link your official website in the space provided.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

Modern Restaurant Management

JULY 14, 2020

As a restaurant owner, social media is one of the cheapest and most-accessible ways to connect and engage with your diners—and drive more business through your virtual or real-life doors. You need to adapt your restaurant’s social media marketing approach in the “new normal” of COVID-19.

Marketing 212

Marketing Social Media Influencer Online Ordering 212

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher. What results did you find surprising and why?

2024 194

2024 Online Ordering Website Management 2023 194

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. The time-consuming and tedious process is driving away good candidates. Hiring is difficult enough.

Hiring 184

Hiring Recruiting Website Management Social Media 184

Modern Restaurant Management

MAY 28, 2021

People like to share where they are, how good their food looks, and whether it lives up to the hype. When you’re in the restaurant business, it’s not enough to let your customers share pictures for you. Consider the fact that nearly 50 percent of diners are influenced by social media. Managing SEO.

Social Media 210

Social Media Website Management Mobile Ordering Food Order 210

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

OCTOBER 4, 2021

Whether it’s a family-friendly diner or a five-star full-course gastronomical experience, there is a personality behind it, and it should be reflected in every bit of marketing that you do. Because restaurants often thrive and grow based on their ability to appeal to the immediate appetite of the potential consumer.

Marketing 185

Marketing Loyalty Program Social Media Online Ordering 185

Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

Small Business 199

Small Business Social Media Consumer Goods Communication 199

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Open for Business

MARCH 21, 2023

Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Happy customers share their experience with a service, brand, or product with people they know. Deliver an experience they can’t help but share with friends and family. Engage: Create a connection with guests.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business. Truth in advertising is of crucial importance.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 212

Customer Experience Consumer Goods Social Media Dine-in 212

Next Restaurants

DECEMBER 18, 2019

That being said, there are many other things you can do to foster more customer loyalty and realize restaurant success. Establishing a stronger digital restaurant presence is one such way to promote your restaurant, as well as attract and retain customers. Reactive marketing is less risky and yields decent results.

Social Media 103

Social Media 2020 Influencer Website Management 103

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 185

Social Media Food Safety Cash Management Kitchen Safety 185

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

The Restaurant Times

NOVEMBER 17, 2022

We are in a day and age where people continuously seek thrills, new experiences and the sensation of the unknown. When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Pop-ups are known for their unique and priceless experience.

Marketing 52

Marketing 2023 Email Marketing Social Media 52

The Restaurant Times

DECEMBER 21, 2021

They take food orders from customers online through their own app or through third-party food delivery apps, process them, and deliver the food. Some of the ghost kitchens also provide the facility of order pick-up wherein the customers can pick up their food on their own. Why Are Dark Kitchens A Good Idea? . Source: Wamda.

Online Ordering 98

Online Ordering Social Media Website Management Food Order 98

The Restaurant Times

SEPTEMBER 22, 2021

In a pandemic-affected world, a restaurant website is critical for your restaurant. A website is a tool for branding, expanding business opportunities, effectively engaging customers, and other stakeholders. Your restaurant website acts as an online storefront and defines your online identity. . Social Media Integration

Social Media 59

Social Media SEO Website Management Online Ordering 59

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We It’s actually the whole experience, the memories that are created … It’s the non-tangibles we remember.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Indoor Media

JULY 22, 2020

There are plenty of review sites, but Yelp is considered one of the most trustworthy and influential to consumers and is only second to Google. Online reviews are crucial to your auto repair shop’s success, as 88 percent of consumers trust online reviews as much as personal recommendations. Ask for Reviews.

Consumer Goods 146

Consumer Goods Customer Service Email Marketing Advertising 146

The Restaurant Times

AUGUST 26, 2022

Whether you are the owner of a fine dining restaurant, quick-service restaurant, food truck, or coffee shop, you will need restaurant management apps to streamline your business operations and unlock potential revenue in 2022. The decision to choose the right restaurant management apps for your set-up may not be so easy. POS System.

2022 69

2022 Management Management Loyalty Program 69

Sling

JULY 4, 2021

Post it on every social media channel you can think of. There’s nothing like high-quality photos of food to whet your customers’ appetites and get them in the door. Then, like the video you shot, display them on all your social media channels, on your website, and in your blog posts. Profile is complete.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

Indoor Media

OCTOBER 28, 2021

While you should never do anything good for someone merely to get their praise, there’s no denying that we all enjoy it when we get a thank you for a kind act such as a thank you note or even an expression of gratitude for helping someone during a difficult time. Customer appreciation plays a vital role in your online reputation management.

Social Media 78

Social Media Email Marketing Website Management Customer Service 78

Lavu

MARCH 6, 2020

The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. Customer Engagement.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Deliverect

MARCH 17, 2020

As more cities and countries are implementing social distancing measures in an attempt to slow down the coronavirus outbreak, local businesses will feel the impact. So how can the food industry try to keep its head above water during these difficult times, and how can consumers continue to support their local food and hospitality businesses?

Online Ordering 146

Online Ordering Merchandise Food Website Management 146

Tableo

JULY 20, 2023

Build a high quality email list The first step in laying a solid foundation for your email marketing campaigns begins with building a good email list. Utilise your restaurant’s social media presence by integrating your email newsletter sign-up form with your profiles to make it simple for followers to subscribe to your list.

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Restaurant customer relationship management (CRM) software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

Lavu

DECEMBER 20, 2019

Eighty-two percent of consumers consider social responsibility, including community involvement, when choosing. Through standard channels like press releases, social media, and. You can divide your customers into three groups: • Detractors who will go out of their way to tell people about a negative experience.

Social Media 78

Social Media Customer Experience Events Website Management 78

Cheetah

AUGUST 28, 2020

In response, people are looking for personalized experiences they can document and share online. Restaurants that capitalize on this create dining experiences that encourage brand loyalty by making customers feel unique. This also allows them to collect data on customer purchases to help them better tweak the menu.

Online Ordering 117

Online Ordering Customer Service Customer Experience Small Business 117

Cheetah

OCTOBER 29, 2019

There are three things every restaurant or bar owner should have if they want to increase brand awareness and attract both new and repeat customers. We’ll take you through each of these, from taking charge of online reviews, to making the most of different social media platforms, to creating and managing a website.

Social Media 60

Social Media Website Management Customer Experience Coupons 60

The Restaurant Times

NOVEMBER 10, 2021

Online food ordering systems are crucial to your business’s profitability and sales management. If you own a restaurant and haven’t yet implemented an online restaurant management system, you’re already losing out on dozens of orders every day. Must-Have Features Of A Robust Online Restaurant Management System.

Management 52

Management Management Online Ordering Loyalty Program 52