Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests. To do this, more hospitality brands use unifying communication platforms.

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Hospitality Hotels Customer Service Customer Experience 195

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

Communication 195

Communication Social Media Menu Loyalty Program 195

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 177

Hospitality Download Website Management Customer Service 177

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

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Communication Social Media Email Marketing Franchise 132

Gecko Hospitality

FEBRUARY 24, 2023

The same is true for excelling and being successful in a career in hospitality. Opening the Roadmap The hospitality industry encompasses a vast array of sectors, divisions and businesses. According to Zippia , the average age of an employed hospitality representative is 46 years old. But that is not a true picture.

Hospitality 74

Hospitality Communication Technology Hotels 74

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

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Hospitality Food Safety Customer Experience Online Ordering 193

Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 204

Hospitality Technology Mobile Ordering Food Safety 204

Open for Business

JUNE 15, 2023

This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street. This communication technique goes beyond hearing what another person has to say. It’s also important to understand what your own body language communicates to others.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. Following are a few simple steps hospitality operators should consider: Remember that Guests Come for the Experience.

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Hospitality Ordering Front of House Customer Experience 229

Gecko Hospitality

MARCH 10, 2023

Sticking to Traditional Work Hours: The hospitality industry is an ever-changing industry. People Leave Because of Leaders and Managers Becoming a successful leader in hospitality management is no small feat. Why would someone leave their hospitality position? The hospitality industry is full of great leaders.

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Hospitality Leadership Coaching Seminar 94

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. One easy way to achieve this is for public communications from company executives, or that represent the brand as a whole, to display vulnerability, which fosters relatability and trust.

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Hospitality Social Media Customer Service Email Marketing 98

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 183

Hospitality Front of House Leadership FOH 183

Bizimply

FEBRUARY 7, 2024

Workforce management experts Bizimply are launching a new tool to help hospitality operators improve team member engagement, while also ensuring that all communications between employers and employees are transparent, open, and kept separate from personal communication apps.

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Hospitality Communication Management Management 52

Future Food

NOVEMBER 4, 2020

Hospitality Mindset – It’s All About The Customer. The Business of Food starts with thinking about hospitality – I call it a Consumer-First Approach. Food and hospitality spend across the globe is on the rise, with all sectors vying for the food-dollar. Time and time again, this presents as a memorable experience-proposition.

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Hospitality Customer Service Customer Experience Fine Dining 148

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. What Risks Does The Hospitality Sector Face? For example, the COVID-19 pandemic hit the hospitality industry by surprise. Develop Effective Communication Channels. Communication will be vital during a crisis.

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Hospitality Insurance Food Supply Social Media 152

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

Leadership 96

Leadership Innovation Hospitality Management 96

Bizimply

OCTOBER 2, 2020

A comprehensive guide to effective communication for managers. Leaders in hospitality and retail have to juggle rota management, supplier relationships, training and time cards along with a mountain of other responsibilities which can result in their role getting a bit messy. We know the role of a leader is complicated.

Communication 89

Communication Management Management Retail 89

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. Here are five ways that the hospitality industry can benefit from an automated back office. In hospitality, customer service is paramount.

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Hospitality Customer Service Franchise Franchising 217

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Leadership 192

Leadership Customer Service Customer Experience Technology 192

Culinary Cues

JANUARY 3, 2023

This love is what we call “hospitality”. Hospitality is not something you do; it is who you are. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back. Hospitality needs to be our most important essential ingredient that is used freely throughout the organization.

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Hospitality Customer Experience Customer Service Small Business 375

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

7 Shifts

APRIL 3, 2023

By Hassel Aviles, Executive Director of Not 9 to 5 and Jasmin Parks-Papadopoulus, Head of Community at CHOW. Table of Contents Acknowledge the challenges Education about psychological safety Open communication Prioritize workplace mental health Create a healthy workplace for everyone It starts with acknowledging the challenges.

Food Safety 195

Food Safety Education Communication Hospitality 195

Culinary Cues

MARCH 26, 2022

Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. Chances are pretty good the answer will be: “Communication.” Guess what?

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

Future Food

MAY 20, 2020

Five Food & Hospitality Trends for a Post-Lockdown World. The pandemic has been a catalyst for change in the food and hospitality industry. Innovation & Creativity Not since 2008’s GFC have we seen such a squeeze on the hospitality industry.

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Hospitality Food Customer Service Food Order 113

Future Food

AUGUST 8, 2022

Clubs are hospitality environments. That’s right, not gambling destinations but hospitality and lifestyle destinations for their members and visitors. Clubs are moving to a new model that supplies their customers with a holistic entertainment solution, a tailored hospitality experience aligned to the aspirations of the target market.

Hospitality 78

Hospitality Sports Café Food Supply 78

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. However, food and service will always be at the heart of hospitality. Food, hospitality and the customer experience will continue to rely upon execution of excellence and the hot pursuit in the very definition of it. The Environment 22.

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Hospitality 2020 Food Point of Sale 145

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking. The Solution: Standardize team communication.

Tip Distribution 398

Tip Distribution Email Marketing Communication Coaching 398

7 Shifts

MARCH 23, 2022

The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. With their original methods of scheduling, communication among staff and management was disconnected.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Crunchtime

JUNE 17, 2020

Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now. In this uncertain environment, consistent communications can make all members of an organization feel more secure and be more productive.

Communication 78

Communication Hospitality Operations Management 78

Foodable

MAY 21, 2021

Communication strategies can help you manage your team, address challenges, and benefit the day to day operation of your business. Avoiding communication blunders will guarantee staff retention and create a great working environment. This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality.

Leadership 52

Leadership Communication Entertainment Hospitality 52

7 Shifts

FEBRUARY 10, 2023

Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. Building our tech stack Where do you start improving your digital hospitality? Ovation lets our customers communicate with us. Embracing technology We all have an “Oh S**t!” Before my “Oh S**t!” Guess what?

Social Media 370

Social Media Email Marketing Technology 2007 370

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. It was a way to solve the scheduling and communication headaches that restaurateurs like you often deal with.

Hospitality 450

Hospitality Hiring Communication Training 450

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. HOSPITALITY FIRST.

Social Media 436

Social Media Communication Loyalty Program Training 436

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78