The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. This group of workers includes managers, hosts, waitpersons, and bartenders, among others. The FOH manager supervises all front-of-house staff and reports to the GM.

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Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

SEPTEMBER 13, 2023

Regardless of how long employees intend to stay in a role — whether a seasonal job or a more permanent passion—restaurant operators have a common goal to keep staff happy, productive, and loyal. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn?

Management 190

Management Management Coaching Front of House 190

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

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Management Management Kitchen Safety Front of House 195

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Executive Summary. says Buck. “So

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Innovation is needed in several areas, including: Staff management. Kitchen operations. Staff Management.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Sling

APRIL 27, 2023

Restaurant operations management is essential for the long-term health of your business. It’s like working on the business rather than in the business and, done well, may help you move your operation to new levels of success. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

MARCH 10, 2021

You’ve probably encountered restaurant management software. For the uninitiated, restaurant management software is all of the tech in a business that improves efficiencies. About a Restaurant Management Platform. That lesson applies to a restaurant platform irrespective of the size of your operation.

Management 189

Management Management BOH Front of House 189

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results? What should restaurant operators take away from these results?

Front of House 193

Front of House Mobile Ordering Customer Service FOH 193

7 Shifts

FEBRUARY 21, 2023

We surveyed 3,700 restaurant workers and found one of the top reasons they left jobs was a lack of manager recognition. Get input from your team as well, so the decision doesn’t come from management alone. Let coworkers thank each other publicly Managers and operators can’t know everything that happens on the floor.

Front of House 381

Front of House Social Media Back of House Sports 381

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. These include food production and inventory management. What Is Back of House in a Restaurant?

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Back of House FOH BOH Front of House 52

Sante

DECEMBER 8, 2020

Here are the top five things to focus on when streamlining your kitchen operations to improve your restaurant experience and achieve your overall goal of making customers happy. Chefs and restaurant owners decide to start their business because of a love for food and a desire to bring that food to the mouths of people in their community.

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Front of House Operations Back of House POS 130

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. Table of Contents.

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Definition BOH FOH Front of House 360

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Quick Communication Two-way radios provide fast and efficient communication amongst staff.

Customer Service 110

Customer Service Front of House Communication Kitchen Safety 110

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. In this article, we discuss some of the top hotel management software solutions so that you can choose the one that’s right for your business. That’s where Sling comes in.

Hotels 78

Hotels 2023 Management Management 78

7 Shifts

SEPTEMBER 19, 2022

They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Back-of-House and Front-of-House. What about managers? Establish Clear Lines of Communication. Track and manage employee workload. Back-of-House and Front-of-House are an even split.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285

7 Shifts

JUNE 28, 2023

Owner Shireen Imani and her all-female management team have been hard at work, adapting to the pandemic and evolving their restaurant, culminating in a Bib Gourmand nod from Michelin in 2022 —one of only 15 California restaurants to receive the award. It keeps things fresh in our minds and helps us operate more efficiently.

Front of House 195

Front of House 2022 2023 Communication 195

7 Shifts

JUNE 16, 2022

Throw in dozens of locations to manage, and visibility becomes foggy. Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. Recommended Reading: How To Manage Teams Across Multiple Restaurant Locations.

Franchise 370

Franchise Franchising Communication Front of House 370

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. Among them, ConnectSmart® Kitchen remains a g ame-changer , revolutionizing how restaurants o p timize l abor and streamline their operations.

2024 52

2024 Operations Front of House Social Media 52

Modern Restaurant Management

AUGUST 25, 2023

Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. With all the decisions that restaurants must make, recognizing that music can significantly impact the bottom line means managers should choose content and equipment wisely.

Design 166

Design Front of House Back of House Customer Experience 166

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 164

POS Bar Point of Sale Front of House 164

Culinary Cues

MARCH 26, 2022

Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. One of the most tempting forays into entrepreneurship is the restaurant business.

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Gives front-of-house teams the resources to provide better customer service.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house.

Front of House 230

Front of House Loyalty Program Back of House Training 230

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

Culinary Cues

MAY 21, 2023

Equipment in the kitchen like combi-ovens, sous vide circulators, and cook/chill for large scale operations have made us more efficient and consistent. Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time.

Technology 339

Technology Social Media Back of House Front of House 339

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. The most crucial area this applies to is with management. A manager can make or break an employee’s experience as it trickles down from the top. Invest in developing your people One value to look for in managers is an interest in developing the team.

Hiring 195

Hiring Front of House Back of House Document 195

Clover - Restaurants

MAY 7, 2024

Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff. You will play a pivotal role in shaping the restaurant’s culinary offerings and ensuring the smooth operation of our kitchen. Proven experience in a management or supervisory role.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. But it isn’t simple.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Sling

JULY 31, 2023

Bar owners and managers have to think about things like good staffing practices , inventory management , marketing tactics , and curating an appealing menu. Selecting The Right Bar Software Tools aimed at owners or managers of bars and restaurants are a rapidly expanding area of software development.

2023 78

2023 Bar Management Management 78

Modern Restaurant Management

JANUARY 13, 2022

Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Inefficient management of staff. No realistic table management. Management has to provide training that matches the level of excellence they wish to deliver to their diners.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

JUNE 8, 2020

I started as an employee and then manager of a quick-service restaurant while I was in school. After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” Before I left the industry I was in Operations Business Development.

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

JANUARY 26, 2021

Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. He also operates Cali BBQ Media and hosts the Digital Hospitality Podcast, and is an advocate for digital hospitality as a means to grow your business.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

MARCH 25, 2021

You’ve probably encountered restaurant management software. For the uninitiated, restaurant management software is all of the tech in a business that improves efficiencies. About a Restaurant Management Platform. That lesson applies to a restaurant platform irrespective of the size of your operation.

Management 88

Management Management BOH Front of House 88