Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. Following are a few simple steps hospitality operators should consider: Remember that Guests Come for the Experience. Make Staff Training a Priority.

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Hospitality Ordering Front of House Customer Experience 229

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

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Training 2023 Front of House Back of House 78

Culinary Cues

MAY 28, 2022

This is the hub of activity, the space that portrays unity, defines tradition, nourishes the body and mind, and sets the tone for communication. These unplanned tattoos are a rite of passage, our report cards that help to define when we have passed the test of time in front of the range.

Front of House 319

Front of House Back of House Employee Relations Small Business 319

7 Shifts

JULY 12, 2023

You're classically trained. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. But first, Reed recounts how she followed her husband into restaurants. "I I seen the books.

Front of House 370

Front of House Back of House Take-out Book 370

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. High turnover has long been a core tenet of the hospitality industry. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I We need to embrace the good and understand the bad and the ugly. But we need to be cognizant of a primary reason for “being connected”. Try “FOOD” on for size.

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Technology Front of House Social Media Back of House 347

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge.

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Front of House Loyalty Program Back of House Training 229

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. This part of the job is arguably the most multi-faceted.

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Management Management Kitchen Safety Front of House 398

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

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FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. This is also well-known in foodservice with the fast-paced work required in back and front of house.

Food 180

Food 2002 Food Safety Kitchen Safety 180

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 213

Front of House Kitchen Safety Customer Service Point of Sale 213

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

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Delivery Front of House Fine Dining Back of House 192

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person. Restaurant workers, who rely on tips to supplement their income, are torn on the subject.

FOH 222

FOH Front of House Customer Service Back of House 222

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. I just listened to a podcast from Dr. Sanjay Gupta, whom I think we all know of, as he wrestled with the impact that technology has on his own three daughters and society as a whole. How dangerous is this?

Technology 335

Technology Social Media Back of House Front of House 335

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Communicate with guests. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. It can seem like a lot to learn upfront, but the payoff is huge. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person. Restaurant workers, who rely on tips to supplement their income, are torn on the subject.

FOH 195

FOH Front of House Customer Service Back of House 195

Ken Burgin

FEBRUARY 13, 2024

Are there opportunities for further training, or to attend workshops and events? If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. Questions in the Minds of Chefs or Cooks Applying for a Job What is the restaurant’s culinary or food philosophy?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

PathSpot

APRIL 26, 2024

Cleanliness and safety are top priorities in the food service and hospitality industry. In food service and hospitality, paying attention to BOH hygiene protocols will increase the risk of illnesses among customers and employees. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health.

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Hospitality Food Safety Kitchen Safety Food 40

Modern Restaurant Management

MAY 24, 2022

In fact, studies show that the “quit rate” among hospitality workers is more than double than that in other industries. Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Organize company events.

Front of House 204

Front of House Seminar Back of House Social Media 204

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff. Proven experience in a management or supervisory role.

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Back of House BOH Kitchen Safety Front of House 52

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. “Take better care of your staff.”

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Hiring Front of House Back of House Document 195

Culinary Cues

FEBRUARY 1, 2021

I am optimistic and realistic at the same time. This is the Yin and Yang of the environment where restaurants live today. This is the Yin and Yang of the environment where restaurants live today. It is because of these people that I am very bullish on the future of the restaurant business.

Small Business 359

Small Business Front of House Customer Service Communication 359

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry. This statistic is based on a survey of restaurant operators conducted in January 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

JUNE 11, 2021

The traditional back-of-house and front-of-house roles are a relic of the past. My advice is to communicate with your manager about what success looks like for you. says Rachael Nemeth, CEO, Co-founder of Opus Training. ” Servers have become sanitation experts. Chefs have had to become food packing experts.

Front of House 359

Front of House Back of House Take-out Management 359

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. When my friend was 22, she served at a steakhouse that mandated short dresses and heels. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. Competition : The pandemic significantly affected the restaurant and hospitality industries. After a few seconds of placing the order, a notification appears on your messaging app.

Front of House 204

Front of House Mobile Ordering Loyalty Program Back of House 204

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurant schedules shuffle all the time. While some managers dread the thought of a seasonal, monthly, or weekly schedule adjustment, others rely on it. Table of Contents. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

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POS Bar Point of Sale Front of House 164

7 Shifts

JULY 27, 2023

I think really focusing on the foundations of our origin, which is being young, and being interested in community, and connections between people. I mean, Natalie Sternberg is our director of hospitality. Jason Hammel opened Lula Cafe in Chicago's Logan Square neighborhood back in 1999. We inherited a space and a lot of goodwill.

Communication 195

Communication Front of House Education Back of House 195

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant. They focus on the wrong things.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. They help managers and operators spend less time and effort scheduling their staff, reduce their monthly labor costs, and improve team communication.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Restaurant365

AUGUST 27, 2021

Here are a few critical ways you can proactively and effectively communicate your culture to potential hires. Cultivating an intentional online presence can help you positively communicate your restaurant culture. If you offer training beyond the basics, such as with a 4-star chef, make sure you promote that on your career page.

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Recruiting Social Media Front of House Hiring 151

7 Shifts

DECEMBER 8, 2020

The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training. Engaged employees are also less likely to turnover. With an average cost of $3,500 when an employee leaves, it’s something restaurateurs can’t afford. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff.

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Management Management Communication Back of House 285