Modern Restaurant Management

MARCH 24, 2020

Food safety discussions have taken on a new level of urgency, as restaurants face the enormity of consequences of COVID-19. It was not that long ago that US Foods conducted their highly-publicized survey which found that nearly 30 percent of delivery people sample the food items they’re entrusted with.

Food Safety 163

Food Safety Delivery Food 2009 163

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. If you haven’t been out to see us yet, what are you waiting on, Mary??

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. The food and hospitality hasn't changed all that much since '65. But after an expensive and drawn-out onboarding process—they found themselves facing the same issues with another bill to pay. And the team was able to roll out 7shifts quickly. Executive Summary. Region: Great Lakes.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. No communication.

Communication 132

Communication Social Media Email Marketing Franchise 132

7 Shifts

NOVEMBER 8, 2023

Colorado restaurants must meet other legal requirements that govern food safety, alcohol service, compensation, overtime, breaks, and child labor. Food safety The Colorado Department of Public Health and Environment regulates how restaurant employees must handle the food they prepare and serve.

Restaurant Law 222

Restaurant Law Food Safety Employee Relations Article 222

Culinary Cues

APRIL 26, 2020

Building a well thought out strategy for starting up the restaurant engine after we move forward is paramount and will, in the process of thinking it through, give every chef and restaurateur a spark of excitement to lean on. The planning process seems overwhelming because there are so many unknowns.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Modern Restaurant Management

NOVEMBER 2, 2023

” takes readers on a rollicking, astonishing journey through the hidden truths of the foodservice industry. Alongside wild stories detailing how foodborne illnesses can happen, Shaw offers practical solutions to avoid food safety breaches. What do you hope readers take away from reading the book?

Kitchen Safety 186

Kitchen Safety Food Safety Allergens Employee Relations 186

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Messaging about gluten-free options and safety protocols begins with your menu.

Training 176

Training Front of House Kitchen Safety Allergens 176

7 Shifts

AUGUST 27, 2021

We're not out of the weeds just yet. Restaurants] can refuse service to anyone again as long as it's not for pretext or a discriminatory reason,” says Michael Duffy, partner at Monroe Moxness Berg , a Minnesota law firm that has worked with restaurants for decades. Communicate clearly to guests what the policies are.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Scathing reviews.

Ordering 222

Ordering Employee Relations Online Ordering Customer Service 222

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. How can I optimize take-out at my restaurant?

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Does the restaurant outsource any financing or accounting work?

Operations 363

Operations Inventory Hiring Customer Service 363

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. Even remote parts of the world embraced restaurant and food delivery apps like never before. Covid-19 impacted customer service in new ways.

Mobile Ordering 195

Mobile Ordering Customer Service Food Safety Delivery 195

Modern Restaurant Management

MARCH 12, 2021

For starters, today’s restaurant worker prefers an employer who takes a progressive approach to technology. Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better.

Mobile Ordering 193

Mobile Ordering Front of House Communication Online Ordering 193

Modern Restaurant Management

MARCH 25, 2020

Maybe the absolute last thing any restaurant wants to focus on are food safety regulations such as the Food Safety Modernization Act (FSMA). Maybe the absolute last thing any restaurant wants to focus on are food safety regulations such as the Food Safety Modernization Act (FSMA).

Food Safety 116

Food Safety Audits Food Allergens 116

Modern Restaurant Management

NOVEMBER 25, 2020

Most restaurants and food businesses have done a great job adjusting to the new COVID-19 protocols. And they’ve implemented these new COVID-19 protocols in addition to the food safety procedures that were already in place. Communicate with Customers and Employees. Reiterate that safety is your priority.

Food Safety 219

Food Safety Social Media Food Order Audits 219

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. each surface that comes into contact with food, and any supplies or equipment that’s used through the day.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands.

Management 193

Management Management Food Safety Communication 193

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. Satisfied staff deliver superior service, leading to content guests.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. Cleaning server duties Cleaning is critical to passing health inspections and making your restaurant appealing to customers.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. Need a hand creating your restaurant’s core values?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Provide Customer Service Training. There is a direct correlation between customer service level and staff training. Encourage Staff Members to Communicate Effectively.

Front of House 213

Front of House Kitchen Safety Customer Service Point of Sale 213

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 221

Food Safety Recycling Restaurant Law Front of House 221

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward.

Customer Experience 178

Customer Experience Customer Service Online Ordering Food Safety 178

7 Shifts

MARCH 10, 2021

They have a passion for food, an adventurous spirit, a strong work ethic, and the ability to teach and lead. The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success. Get a free restaurant marketing plan template.

Management 370

Management Management Small Business Email Marketing 370

Culinary Cues

APRIL 30, 2020

As some states begin to entertain loosening restrictions and easing out of “stay at home” directives – restaurants will consider their options. This is not a time to experiment with changing food perceptions and pushing the envelope with cuisine. This is absolutely essential if you want your customers to return.

Point of Sale 306

Point of Sale Customer Service Customer Experience Cash Management 306

Modern Restaurant Management

DECEMBER 1, 2021

Of course, the importance of healthy, functioning supply chains isn’t news to those in restaurant management – they are the lifeblood of the restaurant and food service industries. Increasing Risk of Food Recalls Highlights Need for Planning. New Digital and Automated Strategies Can Help.

Management 190

Management Management Food Supply Food Safety 190

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

Food 186

Food Food Safety Front of House Fast Casual 186

7 Shifts

JANUARY 26, 2021

million out of work, it was nothing short of devastating. Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. For both safety and ease, there isn’t a better option. For fast-casual and quick-service restaurants—no more lines.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Social Hospitality

JULY 25, 2022

With the food tech market slated to be valued at nearly $342 billion USD by 2027 , the demand for increased technology implementation in the industry will continue to rise. And this seems to be just the beginning of a new era in the way food business owners operate. The Importance of Technology in Food Businesses.

2022 222

2022 Technology Point of Sale Kitchen Safety 222

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. But we have already seen how signs and banners have helped communicate take out services over the past few months.

Marketing 204

Marketing Mobile Ordering Food Safety Communication 204

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Technology is essential to best serve our customers.

Hospitality 193

Hospitality Food Safety Customer Experience Online Ordering 193