7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” We're ordering and paying on our devices using kiosks and tipping via tablet. So I think [the pandemic] had a little bit of an impact even before that.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Parts Town and Heritage Foodservice Group are coming together to strengthen their OEM (original equipment manufacturer) parts distribution capabilities.

Food Truck 121

Food Truck Customer Service Customer Experience Front of House 121

Black Box Intelligence

MAY 26, 2021

It seems a little controversial or at the very least uncomfortable to say this, but I haven’t been the first and won’t be the last: A global catastrophe educated us (and will continue to teach us) about our systems, our infrastructure, and the industries that keep this big blue marble spinning. Restaurant Talent Marketing Focus #2: AUDIENCE.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

Black Box Intelligence

MAY 26, 2021

It seems a little controversial or at the very least uncomfortable to say this, but I haven’t been the first and won’t be the last: A global catastrophe educated us (and will continue to teach us) about our systems, our infrastructure, and the industries that keep this big blue marble spinning. Restaurant Talent Marketing Focus #2: AUDIENCE.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52