article thumbnail

Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

Because of the native integration with their loyalty program, Tocaya’s digital tableside capabilities ensure customer data is captured while customer patronage is rewarded with progress toward their loyalty account. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels.

article thumbnail

93 Restaurant Industry Statistics Every Food Service Operator Needs to Know in 2024

Apicbase

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Square , 2024) After recruiting and retaining staff, increasing sales volume is the second most expected challenge in 2024 (23.75% of respondents). million tons in 2020 and 12 million tons in 2021.

2024 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Article Publish And Update Dates

Sling

A Guide for Managers March 2023 12 Best Restaurant Schedule Software Programs for Small Businesses March 2023 11 Expert Tips for Handling Scheduling Conflicts March 2023 Exempt Vs. Non-Exempt Employees: What’s The Difference? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference?

Article 78
article thumbnail

Meeting Off-Premise Demand While Rebuilding In-Restaurant Sales to Boost Profitability

Restaurant365

If you already offer a loyalty program or are considering implementing one, you can leverage that platform to encourage more in-restaurant dining. If you are successful at attracting customers back to your dining room, you need to have the right FOH and BOH team to support increased sales levels. Track Your Labor Costs.

article thumbnail

The 20/20 on 2020: Restaurant Experts Weigh In

Modern Restaurant Management

As such, a big focus in 2020 will be on how to find, recruit and keep team members. Restaurants will likely continue to offer innovative benefits like free or discounted education, or other programs such as our managing partners program, which allows managers to run their own locations. Recruiting Platforms.

2020 136
article thumbnail

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. This is already creating major shifts in customer discovery, loyalty, and relationship. Reduce theft.

article thumbnail

Restaurant Experts’ 2021 Outlook, Part One

Modern Restaurant Management

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between.

2021 193