Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. trillion in sales for 2024 signals strong economic activity.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Future Food

DECEMBER 5, 2019

Trends are no longer limited to the cuisines on offer or the style of service. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality. The ‘whole experience’ is what matters. Re-imagining Food & Beverage 9.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Clover - Restaurants

APRIL 9, 2024

They keep the kitchen stocked, help ensure quality products, and provide valuable support that allows you to focus on what you do best: creating a great dining experience for your customers. Reliable, quality food suppliers for restaurants are one of the few key components that a dining establishment must have to remain operational.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. Each daypart — morning meal, lunch, dinner, and P.M.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Focus POS

AUGUST 12, 2020

If sales are high, then your restaurant must be doing well, right? . It’s tempting to use sales figures as proof that you’re managing your restaurant well. Sales figures can fluctuate based on many things, and they don’t always represent an accurate picture of how you are doing overall. Poor Customer Satisfaction .

Management 167

Management Management Customer Experience Point of Sale 167

The Restaurant Group

NOVEMBER 24, 2022

The trend centers on providing customers the opportunity to enjoy a unique experience with delicious food. Zero Waste and Sustainability Research suggests that more and more consumers prefer to support restaurants with lower carbon footprints. The main selling point of co-branding is the variety of options diners get to choose from.

2023 88

2023 Consumer Goods Advertising Customer Experience 88

Hot Schedules

NOVEMBER 3, 2020

Perhaps your customers, loyal and new, have been welcomed back to your business. Perhaps your customers, loyal and new, have been welcomed back to your business. And if you’re a full service restaurant, your workforce is checking on their tables less – on purpose – to reduce the risk of contact. A lot, actually.

Operations 148

Operations Document Point of Sale Social Media 148

Future Food

JULY 28, 2020

In this two-part blog, I will share with you why change is good when it comes to food and hospitality planning and how new opportunities must be harnessed in order to think differently and to future-focus food and beverage strategies (F&B Strategy). To secure repeat business we need to think like our customers.

Beverage 78

Beverage Food Point of Sale Customer Experience 78

Future Food

NOVEMBER 16, 2020

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. Francis Loughran – MD. Future Food.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Future Food

OCTOBER 20, 2020

During the course of the pandemic, food delivery sales exploded with growth of 250% over non-COVID times (data courtesy of Illion). Melbourne based dining barriers to meet covid safe requirements (Image via Facebook). Trends for 2022 Re-engaging with Food in a Design Led World. 2022, then, is shaping up as a really interesting year.

2022 145

2022 Design Food Back of House 145

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. 65% 65% of customers prefer self-service kiosks.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

The Food Corridor

JUNE 3, 2020

The platform aggregates hundreds of suppliers so that customers can shop from many different sources at their convenience. Customers can order on the app and receive their items at local pick up points or via delivery. Out of adversity, comes invention and opportunity.

Food 87

Food Online Ordering Food Order Customer Service 87

Restaurant365

NOVEMBER 19, 2019

Employees determine the customer service experience in a restaurant. With nearly half of the United States imposing higher minimum wages starting in 2020, restaurants also need to focus on optimizing labor costs (especially as a percentage of sales). Finding and training staff. Managing complex, rotating inventory.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Future Food

SEPTEMBER 10, 2019

The essence of the Hospitality industry is that it is not about the volume of food around, but the quality and consistency to drive sales and bring customers back time and time again. In shopping for groceries, customers generally have a fairly defined budget as to what they will buy and how much they will spend.

Food 68

Food Point of Sale Hospitality Entertainment 68

Restaurant365

JULY 29, 2021

The economy is recovering, and the restaurants that have made it on the other side of the pandemic are looking forward to increased customer demand and warmer weather. The restaurant industry saw new trends like: Increased sales for take-out and delivery. Use of automation and self-service for both in-store ordering and drive-thrus.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Restaurant365

OCTOBER 23, 2019

While many restaurant owners focus on increasing total sales, in order to add to your bottom line, you also need to focus on decreasing costs. COGS totaled takes into account the ingredients that make up your food andbeverage sales, and related supplies (like napkins or coffee filters). What to Include In Your Prime Cost Formula.

Point of Sale 74

Point of Sale Inventory Employee Relations Insurance 74

Restaurant365

MAY 27, 2021

In a fluctuating economy, you don’t know exactly what is going to happen to sales. Optimizing your prime cost takes data, insights, and sustained effort, but it can directly add profit back to your bottom line. Restaurant prime cost as a percentage of sales generally runs around 60%. Where should you start?

Point of Sale 78

Point of Sale Inventory Waste Food Order 78

Restaurant365

SEPTEMBER 3, 2021

Restaurant owners, operators, and managers are constantly faced with decisions about accounting, operations, inventory, customer service, and staffing. The role may cover a wide range of areas, from front-of-house to back-of-house, or customer experience in the restaurant to off-premises. What is a profitability strategist?

Waste 78

Waste Cash Management Point of Sale Inventory 78

Bingage

OCTOBER 31, 2019

With the introduction of customer relationship management (CRM) software, businesses of all types and sizes are able to nurture and strengthen their relationships with customers in a more efficient and productive way. The modern CRM software helps businesses grow and sustain customer relationships for long-term sales.

Innovation 40

Innovation Email Marketing Point of Sale Customer Experience 40

Bermar America

MARCH 16, 2017

Here we capture their most salient points in our top tips for building a credible by-the-glass program. Wine is one of the few affordable luxuries, which is why it is so important to draw in guests with a list that offers several wines at different price points. One of those deals just might become a new customer favorite.

2017 53

2017 Point of Sale Customer Experience Customer Service 53

The Food Corridor

MARCH 27, 2023

Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) billion by 2027.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. Working in a restaurant is something more than 11 million people in the United States do. Plus tips for writing a killer restaurant resume to get the position in the first place.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

MBB Hospitality

NOVEMBER 13, 2018

Check out these restaurant consulting tips for the DIY restaurant owner or manager: The customer is always right. In any customer-facing business, the adage “the customer is always right” is the mantra that every staff member has to live by. Are they waiting really long to get a table? Invest in advertising is a necessity.

Management 40

Management Management Social Media Cash Management 40

Culinary Cues

AUGUST 24, 2020

Take a breath, hold on and think it through, turn on a dime, change or be changed, now is the time, don’t jump to conclusions, don’t forget what got you to this point, the past is the past – move on, the conflicting words of advice are swirling around us and restaurateurs and chefs are caught in the middle like a ship without a rudder.

Point of Sale 252

Point of Sale Social Media Customer Service Reservations 252

Restaurant365

MAY 30, 2022

But there was also excitement as the NRA predicted restaurant sales this year to climb higher than ever , long-isolated colleagues had the chance to reconnect, and Nathan’s Famous kept the hot dogs coming throughout the four-day affair. . It’s All About Automation . The most interesting of which came from Israel’s Yo!

2022 29

2022 Front of House Recruiting Back of House 29

Clover - Restaurants

JUNE 5, 2024

With this restaurant inventory management hack, you can sustainably manage waste, maximize profitability, and wrangle wiley food costs. Bonus points if you track your orders and counts so you can get some of that “distribution of duties” we just talked about. Check out this blog for more info. Then, you can look at toppings.

Inventory 52

Inventory Management Management Mobile Ordering 52

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S.

Healthcare 173

Healthcare Employee Relations Online Ordering Customer Service 173

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. DoorDash Deep Dish.

2020 163

2020 Franchise Franchising Food Order 163

Apicbase

JUNE 16, 2023

From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. This blog provides an organised overview of the key metrics multi-site restaurant brands should track. Why Are Metrics Important?

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Bingage

OCTOBER 31, 2019

With the introduction of customer relationship management (CRM) software, businesses of all types and sizes are able to nurture and strengthen their relationships with customers in a more efficient and productive way. The modern CRM software helps businesses grow and sustain customer relationships for long-term sales.

Innovation 8

Innovation Email Marketing Point of Sale Customer Experience 8

Bingage

MAY 6, 2023

In Today’s digital world, having an Ecommerce store on Shopify or otherwise means you have to focus on so many things which include customer acquisition, customer retention, and many more aspects to maintain your sales and reputation in the market. Its customers no doubt, are the only ones with whom your Business runs.

Loyalty Program 52

Loyalty Program Email Marketing Point of Sale Social Media 52

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. The company is exploring collaborations with corporate partners and charities, as well as merchandise sales, to keep its mission alive. "When

Mobile Ordering 118

Mobile Ordering Online Ordering Food Order Recycling 118

Lavu

MARCH 11, 2020

From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Keeping your procedures and systems up-to-date is a great method to streamline your operations, reduce overhead, and increase your day-to-day sales by getting more people through the door.

Management 78

Management Management Cash Management Mobile Ordering 78