7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. What is suggestive selling?

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Future Food

NOVEMBER 16, 2020

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. Francis Loughran – MD.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. Working in a restaurant is something more than 11 million people in the United States do. Plus tips for writing a killer restaurant resume to get the position in the first place.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. Image via Frameweb. Charlie Carrington pivoted to delivery home meal box but tied in video master class.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Restaurant365

APRIL 16, 2021

With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food. These ordering platforms charge multiple fees to your customers and also have high commission rates (typically 10-15% of the order total).

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. How to Succeed as a Restaurant Employee: Top Qualities : Learn how to succeed as a restaurant employee and set your hospitality career up for growth and success. Can't find what you're looking for?

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. What is suggestive selling?

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Culinary Cues

FEBRUARY 1, 2021

I am optimistic in the ability of the restaurant business to recover and shine, to bring people together once again, to return to a position of central to the life of neighborhoods, and optimistic that this business of food will provide wonderful careers for cooks, chefs, service staff, bartenders, managers and owners – THIS WILL HAPPEN.

Small Business 357

Small Business Front of House Customer Service Communication 357

Future Food

APRIL 17, 2019

Positioning Your Shopping Centre’s Food & Hospitality For The Future. FOOD, HOSPITALITY, ENTERTAINMENT & BEAUTIFUL SPACES! As Shopping centres are changing rapidly, food and hospitality is central to the business case, physical environments are crucial in creating the Centre’s Point of Difference (P.O.D.).

Hospitality 92

Hospitality Food Entertainment Retail 92

Culinary Cues

MARCH 16, 2020

The hospitality business, one of the most prevalent industries worldwide, is a business of people, by people, and for people. The hospitality business, one of the most prevalent industries worldwide, is a business of people, by people, and for people. All of this, to some degree, is predictable, scary, and sad.

Café 347

Café Hotels Certification Point of Sale 347

Hot Schedules

JULY 26, 2021

Rather than limiting inventory or reducing the customer experience, here are five ways the right retail scheduling solution empowers managers to cut costs through efficient workforce management — without burning out the staff. Enforced clock-ins through an integration with your Point-of-Sale (POS) system and labor management tools.

Retail 148

Retail Point of Sale Employee Relations Inventory 148

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

APRIL 15, 2020

It seems that we have reached a point where acceptable casualties is a consideration in so many decisions. Throughout history – restaurants have been integral to civilized communities. Restaurants are more than places where we can fill our stomachs – so much more. restaurants were always one of the first signs of community spirit.

Travel 365

Travel Small Business Point of Sale Back of House 365

Future Food

JULY 28, 2020

Food & Beverage Strategy - Future Focused Diversification of Food and Hospitality Destinations is the key to Success. The Developer’s viewpoint is always about the “Business”; maximising asset value by way of sales, rents and guaranteed repeat patronage. To secure repeat business we need to think like our customers.

Beverage 78

Beverage Food Point of Sale Customer Experience 78

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. That's why it is important to learn how to motivate your restaurant employees. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Hot Schedules

NOVEMBER 3, 2020

S ome may look back on 2020 as the year that fundamentally changed the hospitality industry – and they wouldn’t be wrong. We’re highlighting three fundamentals of running vital restaurant operations that logistically may look different today, but are rooted in what’s always made this industry successful – hospitality.

Operations 148

Operations Document Point of Sale Social Media 148

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Clover - Restaurants

MAY 10, 2024

Digital marketing also helps you build stronger relationships with your current customers. Using platforms like email, you can send loyalty deals, special offers, and restaurant news that keeps customers coming back. Your restaurant’s online presence is key. 57% of consumers looked at restaurant reviews. from 2022 to 2023.

Marketing 52

Marketing Email Marketing Social Media POS 52

Modern Restaurant Management

MARCH 18, 2021

Setting this context early provides a lens through which your customers can better understand your decisions elsewhere and provide some rationale for things that seem out of place like unique ingredients, unfamiliar techniques, or premium prices. Curious customers will be intrigued by tales of your provision’s provenance.

Back of House 185

Back of House Seasonal Menu Fast Casual Customer Experience 185

The Restaurant Group

OCTOBER 11, 2021

Visiting and eating at a restaurant is an experience in itself, and many elements need to be curated just right so that your customers will want to visit again and again. Effective restaurant design is known to enhance customer satisfaction [1] , making it all the more important to ensure the proper layout of your restaurant.

Design 78

Design Customer Service Point of Sale Customer Experience 78

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S.

Healthcare 171

Healthcare Employee Relations Online Ordering Customer Service 171

Restaurant365

JANUARY 7, 2022

Sidewalks, parking lots, and even rooftops have become second dining rooms, each requiring special touches to intrigue customers and keep them coming back. To ensure repeat visitors, it is vital that your staff is extending the same hospitality to outdoor patrons as they are to those dining indoors. Add a sense of privacy.

Outdoor 148

Outdoor Seasonal Menu Point of Sale Dine-in 148

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. Falling outlets, rising sales. " Remarkable Resiliency. Each daypart — morning meal, lunch, dinner, and P.M.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. During the course of the pandemic, food delivery sales exploded with growth of 250% over non-COVID times (data courtesy of Illion).

2022 145

2022 Design Food Back of House 145

Future Food

AUGUST 11, 2020

Whilst the pandemic has driven substantial growth in on-line purchases; future spending on food and hospitality will ALWAYS be about the built environment and its uniqueness as a lifestyle destination. Food and hospitality will always be in-demand, people live to eat, drink and socialise, it’s a fact. www.jll.com.au/en/trends-and-insights/workplace/workplace-canteens-take-a-leaf-from-healthy-food-outlets

Beverage 78

Beverage Food Hospitality Point of Sale 78

Open for Business

NOVEMBER 21, 2022

Others need an all-in-one platform that helps with every area of the hospitality business. It also helps you easily see and make sense of sales data. You decide what kind of awards or points to attach to the program. Employees can earn gift cards or you can customize the rewards. Agorapulse.

Food Safety 78

Food Safety Email Marketing Mobile Ordering Website Management 78

Hot Schedules

APRIL 21, 2020

Along with many restaurateurs adjusting to operating during COVID, they modified service hours, staff, and menu items. Rivera went on, “We also looked at what could be the most affordable for our customers. Make sure you’re able to offer a safe environment for staff, and they are able to safely interact with customers.

Kitchen Safety 125

Kitchen Safety Customer Service Food Safety Point of Sale 125

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. New employee training.

2020 185

2020 Website Management Online Ordering Point of Sale 185

Future Food

SEPTEMBER 10, 2019

The essence of the Hospitality industry is that it is not about the volume of food around, but the quality and consistency to drive sales and bring customers back time and time again. In shopping for groceries, customers generally have a fairly defined budget as to what they will buy and how much they will spend.

Food 68

Food Hospitality Point of Sale Entertainment 68

Future Food

APRIL 20, 2020

But are these stereotypes fading into oblivion, with priorities of students being reprogrammed with greater expectations relating to modern food and hospitality experiences, akin to what we are seeing more broadly across the industry? West Green Market District - Ohio University, U SA.

Beverage 78

Beverage Hospitality Point of Sale Customer Experience 78

MBB Hospitality

NOVEMBER 28, 2023

Implementing customer feedback systems and keeping a close eye on industry trends can position your restaurant to pivot effectively when necessary. Robust Restaurant Marketing Effective marketing goes beyond mere exposure; it’s about creating an emotional connection with your customers.

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Social Media 52

The Restaurant Group

NOVEMBER 24, 2022

The trend centers on providing customers the opportunity to enjoy a unique experience with delicious food. The main selling point of co-branding is the variety of options diners get to choose from. This drives more customers to your restaurant and pushes sales for your partner brand’s products.

2023 88

2023 Consumer Goods Advertising Customer Experience 88

Sling

APRIL 19, 2021

In simple terms, profit is the difference between what you earn for a product or service and what you spend to provide that product or service. In simple terms, profit is the difference between what you earn for a product or service and what you spend to provide that product or service. What Is Profit Margin?

Small Business 145

Small Business Cash Management Customer Service Inventory 145

Modern Restaurant Management

OCTOBER 31, 2019

They collected and analyzed sales data between January 2018 and July 2019 from over 10,000 restaurants nationwide, measured the sales performance of each item, and ranked each item based on its overall and trending popularity. National Menu Trends. The team at Upserve just released their latest trends report. Order for Pickup Stats.

2019 130

2019 Mobile Ordering Online Ordering Customer Experience 130