Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value. Restaurants actually did adjust, but the real experience of dining is missing.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Modern Restaurant Management

SEPTEMBER 25, 2020

Kyle Gorlie opened his Vet Chef food truck in 2016. But Gorlie’s plans don’t stop with the food truck. In fact, a restaurant was his initial plan after graduating from culinary school until he started planning and realized a food truck was a better choice. Why Is a Food Truck a Smart First Step?

Food Truck 231

Food Truck Food Food Safety Point of Sale 231

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Offering flexible payment options that match new customer expectations, driven by your back-office technology, is critical.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

7 Shifts

MARCH 10, 2021

They have a passion for food, an adventurous spirit, a strong work ethic, and the ability to teach and lead. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Successful restaurant owners have many traits in common.

Management 370

Management Management Small Business Email Marketing 370

Restaurant Engine

OCTOBER 28, 2020

Highlight and advertise your food truck with your website hub. Whether you’re just starting your food truck, or you’ve been around awhile a website is a pivotal piece in your marketing arsenal. Because a website is essential to your business, let’s look at the 10 benefits of having a great food truck website. #1: 1: Visibility.

Food Truck 78

Food Truck Social Media Food Mobile Ordering 78

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Cheetah

MAY 1, 2020

In an effort to help San Francisco restaurants stay afloat in this unstable economic reality, Mayor London Breed has recently capped the fees food delivery apps can charge restaurants at 15%. “In What they don’t know is that every time they place an order via a third-party food delivery app it’s costing the restaurant money.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Mad Mobile

JANUARY 30, 2024

In today’s fast-paced world where convenience is king and customer experience reigns supreme, restaurants are switching up their service game. Welcome the simplicity and efficiency of tableside ordering services. What is tableside ordering? All orders go from a digital device and directly to the kitchen.

Ordering 40

Ordering Mobile Ordering Customer Service Customer Experience 40

The Food Corridor

JUNE 3, 2020

With movement restricted and social distancing measures becoming the new normal for restaurants, we have seen an acceleration in the move to digital technology for food businesses. For many, it has become essential, rather than simply forward-thinking, to get on board with online ordering, delivery, and ecommerce platforms.

Food 87

Food Online Ordering Food Order Customer Service 87

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. Begin your podcast listening with this episode on digital ordering and payment , featuring Steve Simoni, CEO at Bbot. Food Fighters Podcast.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Restaurant Engine

DECEMBER 28, 2022

When it comes to your restaurant website , you want to put your customer first. Design your website and add features that will enhance the overall customer experience. Putting your website visitors first is vital if you want to convert customers into diners. 3: Customer Reviews. 4: Online Ordering.

Online Ordering 106

Online Ordering Mobile Ordering Customer Experience Customer Service 106

The Restaurant Times

OCTOBER 23, 2023

This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space. They focused on food delivery and takeout, trimmed expenses, and expanded their food menu.

Customer Experience 97

Customer Experience Mobile Ordering Innovation Technology 97

Restaurant365

MAY 25, 2022

The Great Resignation , food inflation , supply chain shortages, and more have caused automation to become a major advantage in streamlining operations for restaurant operators. Pay using contactless or mobile payment options: 68%. Order and pay for food or beverages using a computer tablet at the table: 67%. Mobile pay.

Technology 78

Technology Mobile Ordering Social Media Online Ordering 78

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Hot Schedules

SEPTEMBER 3, 2021

Between payroll, ordering, reporting, and a mess of other paperwork, it’s easy for back-office operations to bog down crucial front-office efficiency. Between payroll, ordering, reporting, and a mess of other paperwork, it’s easy for back-office operations to bog down crucial front-office efficiency. b3lineicon|b3icon-list-add|?|List

Food Safety 147

Food Safety Back of House Front of House Inventory 147

Cheetah

SEPTEMBER 7, 2019

Food Truck Golden Rule: Get Practical So You’ve figured out the cost of your truck, designed a delicious menu and set camp in the perfect location. As you probably already know, serving through rush-hour is no easy task, and mobile restaurants, especially, run the risk of running dry mid-service. Be careful not to over order.

Food Truck 96

Food Truck Mobile Ordering Food Food Order 96

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. These incentivize employees to stick around and perform better in order to attain their bonus.

Front of House 370

Front of House Back of House Communication Customer Service 370

Focus POS

SEPTEMBER 9, 2021

On one end, they struggle to keep customers amid safety concerns, and on the other end, they face difficulties trying to attract enough workers to meet customer demands. As a result, between appeasing customers and staff, restaurants are beginning to feel desperate and overwhelmed. Implement Online Ordering—And Run With It.

Mobile Ordering 97

Mobile Ordering Online Ordering Food Safety Kitchen Safety 97

Restaurant365

FEBRUARY 25, 2020

Just as there is no single food and drink formula for restaurant industry success, there is no simple formula for a healthy profit margin. Your restaurant profit margin can be influenced by food and inventory trends, your geographic location, the state of the broader economy, and a wide range of other factors. Catering Services.

Loyalty Program 183

Loyalty Program Fast Casual Point of Sale Online Ordering 183

Focus POS

DECEMBER 8, 2021

During a “normal” year, restaurant owners and operators face issues such as cash flow and capital, inventory management, hiring and training and providing excellent customer service. It’s important to monitor what’s selling so managers can order more in a timely manner, ensuring the most popular choices are always in stock.

Mobile Ordering 148

Mobile Ordering Point of Sale Cash Management Online Ordering 148

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Create a Customer Experience Strategy.

Customer Experience 126

Customer Experience Customer Service Online Ordering Social Media 126

Lavu

DECEMBER 4, 2019

It’s hard to find a gig that compares to being a food truck owner. Setting up a single location and drawing return crowds, while providing consistently great service and food—these are the basics for brick and mortar dining establishments. When it comes to making a profit, your mobility is your best asset.

Food Truck 78

Food Truck Catering Book Social Media 78

Restaurant Engine

APRIL 26, 2023

You can create customer engagement in many places, including the digital arena. Customer engagement is a term you hear a lot about these days. In fact, one study shows that 80% of customers say the experiences they have with your business are as important to them as your food and services.

Email Marketing 106

Email Marketing Loyalty Program Social Media Mobile Ordering 106

ChowNow

MARCH 17, 2021

2020 flipped the restaurant industry upside down, and the restaurant industry statistics compiled in this blog post convey just that. The COVID-19 pandemic impacted everything from restaurant operations to customer expectations. It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering.

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

The Restaurant Times

NOVEMBER 19, 2020

This blog will cover how choosing the right restaurant POS System can help restaurants introduce Contactless Dining. Contactless dining means minimizing customer contact to the high touch elements at a restaurant. Contactless dining means minimizing customer contact to the high touch elements at a restaurant.

Mobile Ordering 105

Mobile Ordering Food Safety Customer Experience Dine-in 105

Restaurant365

NOVEMBER 26, 2019

Cloud-based systems require lower set-up costs, and instead bill monthly service renewal fees. With most customers using a credit or debit card, collecting customer payments simply and efficiently is more important than ever. User-friendly order management. Fully-integrated credit card and NFC processing.

2020 117

2020 Management Management Mobile Ordering 117

Goliath Consulting

OCTOBER 19, 2020

Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2). of total sales (4).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Restaurant365

JANUARY 27, 2022

Restaurant operators have chosen to go digital to ensure customers’ health and safety as these touchless menus can help mitigate virus spread. In Hospitality Technology’s 2021 Customer Engagement Technology Study , it was found that 37% of diners prefer to dine at restaurants that do not have a paper/physical menu.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. Pizza chains still getting orders via phone 70 percent of the time.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

ChowNow

NOVEMBER 11, 2020

These middleman platforms with millions of users lure restaurateurs with promises of big sales and countless new customers. Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. Tip: Get your diners to order better.

Ordering 138

Ordering Loyalty Program Online Ordering Mobile Ordering 138

EATER

OCTOBER 11, 2023

Lille Allen/Eater A former fine dining server dishes on how the flambé, a dying convention of French haute cuisine, became the ultimate tableside flex I can feel sweat soaking through the armpits of my $5,000 Tom Ford suit and a nagging itch along the starched collar of my custom-fitted tuxedo shirt.

Fine Dining 136

Fine Dining Mobile Ordering Dine-in Definition 136

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. Registering for the Glovo service is completely free of charge. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Point of Sale Delivery 78

Deliverect

NOVEMBER 9, 2020

Founded in Spain in 2014, Glovo is an on-demand courier service that purchases, picks up, and delivers orders, whether food or other types such as medicines or consumer products. Registering for the Glovo service is completely free of charge. Things to remember before registering.

Mobile Ordering 78

Mobile Ordering Customer Service Point of Sale Delivery 78

MadMobile

JUNE 8, 2023

In this blog, we will dive into the best features to look for when considering which POS system to invest in for your small business. Whether you’re looking for a POS system that offers online ordering or in-depth sales reporting, we’ve got you covered. These are the kind of questions one should be considering when evaluating options.

Small Business 52

Small Business POS Point of Sale Online Ordering 52

Restaurant365

MAY 7, 2020

Most states have issued executive orders that provide specific requirements that must be followed in order to reopen dining rooms. Adhere to protocols addressing the protection of both customers and employees. Research new codes, and make sure you stay in compliance to ensure your customers and staff have a safe experience.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

7 Shifts

FEBRUARY 15, 2022

Check out our blog post breaking these red flags down with what to avoid in a job description. It's a big reason to why they founded Opus —a mobile platform that enables businesses to create mobile-first training for deskless workers and frontline teams. So I want to really make sure that's important,” says Cummings.

Social Media 450

Social Media Hiring Website Management Hospitality 450

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Every establishment’s goal is to deliver an outstanding customer experience. To create long-term, loyal customers they must deliver on customer expectation.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78